Mercedes-Benz of Chicago

Strong Client experience Chuck Benson and the entire team provided a great service experience. The check in process was easy and the warranty work was completed in a timely fa Chuck Benson and the entire team provided a great service experience. The check in process was easy and the warranty work was completed in a timely fashion. Even though I didn't purchase my car from the related company, Chuck made me feel like I was a valued customer. More

Very satisfied with my service. I was very satisfied with the service at the Service Center, in particularly with the assistance provided by Melvin and Marco. Your service cont I was very satisfied with the service at the Service Center, in particularly with the assistance provided by Melvin and Marco. Your service continues to be "First Class". Thank you for everything. Nick More

Great service Visit Chuck Benson for the ultimate experience !! He made taking care of my vehicle a snap. With the loaner plan Mercedes has in place, I didn't mis Visit Chuck Benson for the ultimate experience !! He made taking care of my vehicle a snap. With the loaner plan Mercedes has in place, I didn't miss a days work. More

First class all the way The entire experience www incredible from the salesman coming to me for a private test drive, to making it seamless to trade in my car and purchase ou The entire experience www incredible from the salesman coming to me for a private test drive, to making it seamless to trade in my car and purchase our GL. I would absolutely recommend mercedes to all of my friends. More

Great buying experience 10 out of 10 all around. Visited the dealership twice. Everybody was friendly, informative, and efficient. On the second visit, I test drove the car a 10 out of 10 all around. Visited the dealership twice. Everybody was friendly, informative, and efficient. On the second visit, I test drove the car and purchased it. Thanks. More

Excellent service From setting up the appointment, dropping off the car to picking up my car, my experience went smoothly. I was treated warmly and with respect through From setting up the appointment, dropping off the car to picking up my car, my experience went smoothly. I was treated warmly and with respect throughout the experience. I was contacted regarding the approximate time my car would be ready and informed what was being done to the car. When the car was ready, I was able to pre-pay online so that when I arrived to pick up my car, the car was already at the exit door, ready to go. I couldn't have asked for a better experience. Thank you!! More

Streamlined and Professional Erick McGregor is the consummate professional who, over the years, has provided exemplar service. He is ALWAYS responsive to my call of distress. He e Erick McGregor is the consummate professional who, over the years, has provided exemplar service. He is ALWAYS responsive to my call of distress. He explains the necessary work needed in detail and in language that is clear to a layman. Additionally, the customer waiting area is stylish, comfortable, and appropriate for the customer based served. I DESERVE luxury. More

Oustanding Customer Service When I have to take my car in for service I don't mind at all due to the amazing service I receive. Terry Stailey is an exceptional service advisor. When I have to take my car in for service I don't mind at all due to the amazing service I receive. Terry Stailey is an exceptional service advisor. Terry will make sure you are a satisfied customer. More

First class all the way The entire staff of Mercedes-Benz of Chicago treated me expectantly well during the entire process. In particular, Joe Smalzer was excellent. From t The entire staff of Mercedes-Benz of Chicago treated me expectantly well during the entire process. In particular, Joe Smalzer was excellent. From the first test drive to my purchase, Joe was knowledgeable, friendly and helpful. I fully recommend Joe Smalzer and Mercedes-Benz of Chicago to anyone in the market to purchase a new car. More

Great Experience with Dustin Well this past weekend was my first time here and it was to look at a certified C300 I saw on Autotrader. My wife and I worked with a gentleman named Well this past weekend was my first time here and it was to look at a certified C300 I saw on Autotrader. My wife and I worked with a gentleman named Dustin. Younger guy, but very knowledgeable and funny. The kind of guy I want to work with when buying a car. After about 10 minutes of talking we were doing a test drive. After that we negotiated, as I was trading in my car. After some back and forth, I was pleased with my trade-in value and the price on the Mercedes I purchased. There was no awkward pressure with him...he was very pleasant to work with. I have dealt with some bad people in the past, but Dustin was one of the good guys. If you plan on purchasing a car from this dealership, ask for Dustin, you will actually have a really great experience. Only negative was the amount of time we had to wait for financing. That was no way his fault...just a few people ahead of us buying cars and being slow...once we got in with the finance guy, we were done in under 10 minutes. PS - My wife also has a Mercedes and even though we live in Naperville, we will be coming here to buy the next one. More