Mercedes-Benz of Chicago

Buying a Cla 250 Great buy! Matt was very good and made me like the car! He was very informative about the car! Matt was helpful and nice! The dealership was also gre Great buy! Matt was very good and made me like the car! He was very informative about the car! Matt was helpful and nice! The dealership was also great place ! More

Schedule Service "B" C300 A Dealership is only as Great as their Service. After the Sale is what Really Counts. Dan Hoffman is that Diamond In The Ruff! Always Too Notch. Keep A Dealership is only as Great as their Service. After the Sale is what Really Counts. Dan Hoffman is that Diamond In The Ruff! Always Too Notch. Keep up the Excellant Service and I will Always Bring my Service needs to Mercedes Benz Of Chicago! Regards, James J Vara III More

Excellance from start to finsish I thought buying a car was supposed painful. MB of Chicago exceeded my expectations. Thanks for a great experience. You made buying a car fun. I thought buying a car was supposed painful. MB of Chicago exceeded my expectations. Thanks for a great experience. You made buying a car fun. More

Failures in Sales, Service and follow up I went in for a simple A service for my new CLA-250. After being there 2 hours and doing some investigating, I found that they had placed my car outsi I went in for a simple A service for my new CLA-250. After being there 2 hours and doing some investigating, I found that they had placed my car outside and it was not being serviced. Sat in the waiting room for that long and I was the one to find the issue. They only found my car outside because they looked up the VIN Number. It was not marked and was placed outside with keys in it. Marco provided me a loaner after about 30 min of me waiting. I had went there to have them do the quick plug-in navigation unit as well. They said they would do everything I need and call me in the morning with a quote. They could not give me a discount on the service because I had prepaid for all my service in the lease. The did say they would give me the navigation unit at cost which was what I can buy it for anyway. The next day came and they are supposed to return my car to me at 3pm. I heard nothing from them but an email saying I could come pick it up. Pick it up? You are to deliver my car to my office. After calling them at 2pm, I found out the Parts manager did not think it could be installed and it took the Service Adviser to figure out it can at 2pm. They returned my car to me at 3:15 pm, not cleaned on the inside but washed on the outside. No discount for the Navi. So at this point we are 3 plus hours of my time wasted and a nice...hey..I am sorry. The next days involved a call from the client service advocate who had a sales manager call me. He had no solutions for me and said he would call me back the next day with options. No call the next day or response from the email I sent the customer service advocate. I guess they just do not care about you when you have paid for everything with the vehicle. Future customers keep that in mind when they smile at you and ask for your trust. I am not looking for a bunch of freebies or a bunch of money, but to treat a new customer of Mercedes-Benz this way has turned me off from that manufacturer and that dealership. Go somewhere else to buy from someone that cares after the sale. More

We bought over the internet! Had very good experience. Saw the car advertised on Car.com and emailed our interest to the dealer. Greg Bolte called back immediately, and from there it was a wonderful experi Saw the car advertised on Car.com and emailed our interest to the dealer. Greg Bolte called back immediately, and from there it was a wonderful experience. He was responsive to all questions, concerns, and hesitation about buying an out-of-state vehicle. He explained the process, shipment of the vehicle, and paperwork in detail so we would know what to expect. We could not be happier with our purchase. More

Seamless process to buy Very happy in the process of buying the car. The process was quick and we did not spend hours in bargaining. The financing was also easy. Very happy in the process of buying the car. The process was quick and we did not spend hours in bargaining. The financing was also easy. More

2015 E350 SEDAN 4MATIC Awesome experience working with the whole team at Mercedes of Chicago. From the salesman to the sales manager to finance. Couldn't have had a better b Awesome experience working with the whole team at Mercedes of Chicago. From the salesman to the sales manager to finance. Couldn't have had a better buying experience. More

Always meeting or exceeding expectations I have been a customer of Mercedes of Chicago for a number of years, throughout the years the dealership has constantly improved with the level of emp I have been a customer of Mercedes of Chicago for a number of years, throughout the years the dealership has constantly improved with the level of employees getting better and better. Erick has now become my service writer and he just did a fantastic job of getting me in and out, explaining the work required and arranging the loaner process so I had no lost time from work. Thanks again for always improving. More

Great Service Always had nothing but great service since 1st meeting Erick, He helped me out in an emergency repair and I can't see going anywhere else for service Always had nothing but great service since 1st meeting Erick, He helped me out in an emergency repair and I can't see going anywhere else for service More

High quality service experience The service department continues to amaze me. From the start the courteous, knowledgeable service coordinator helps to efficiently handle the appoint The service department continues to amaze me. From the start the courteous, knowledgeable service coordinator helps to efficiently handle the appointment. Communication is top level and follow through on any questions is of high importance More