Mercedes-Benz of Chicago

Great and fast service. Everyone at the dealership is very nice, specially Dan. He was very helpful and professional. I was in abit of a rush and he made sure my car was read Everyone at the dealership is very nice, specially Dan. He was very helpful and professional. I was in abit of a rush and he made sure my car was ready in time for my meeting. More

Service was great. I have no complaints. Thumbs up to the Mercedes Benz dearler because the services are great. Staff are warm and friendly.. It is great to be to be able to get a loaner when Thumbs up to the Mercedes Benz dearler because the services are great. Staff are warm and friendly.. It is great to be to be able to get a loaner when needed. More

Awesome customer experience Dustin Goudy, in particular, and the entire Mercedes Benz Chicago management team, made us feel like valued customers as they matched our requirements Dustin Goudy, in particular, and the entire Mercedes Benz Chicago management team, made us feel like valued customers as they matched our requirements with available vehicles. The 2016 GLE 400 with its safety and comfort features fit our needs, and we felt fairly treated during negotiations More

Great Service I have brought my car in to this particular Mercedes multiple times. Everyone does their best to make sure the customers are comfortable and taken car I have brought my car in to this particular Mercedes multiple times. Everyone does their best to make sure the customers are comfortable and taken care of. I always feel important when I am there More

Was Misled I Was NOT given my paperwork, after the "contract signing ", in the office. I was TOLD I got a certified car, and was paying for a MERCEDES extended w I Was NOT given my paperwork, after the "contract signing ", in the office. I was TOLD I got a certified car, and was paying for a MERCEDES extended warranty. When I called for them to send me the paperwork, I was sent a "no name warranty" and told the car was NOT certified (had 4, 700 miles) . I had to threaten to sue, to get the warranty I PAID for. READ what you sign there.. Patrick "made it right", (used car manager)...but ONLY after I told them I would take legal action. The service department may be great-I don't know-but BE CAREFUL, when buying... More

Paul Price my salesman is a Prince I hate buying cars. The last one I bought before this was in 2001. I dreaded doing it again until I was lucky enough to work with Paul. He was HUMA I hate buying cars. The last one I bought before this was in 2001. I dreaded doing it again until I was lucky enough to work with Paul. He was HUMAN. I trusted him, he was informational, and I actually enjoyed buying a car from him. I highly recommend the dealership, but especially working with Paul, he is the reason I bought my automobile. Need a car, see Paul. Stuart More

Professionals dealing with professionals as buyers. The dealership has a good number of cars in inventory to choose from. So, if you like a specific model there will be several options to choose from i The dealership has a good number of cars in inventory to choose from. So, if you like a specific model there will be several options to choose from in terms of exterior color, interior finishes and option packages. Our salesperson, Emil Johic, was extremely professional. He responded to each of our questions and had an exceptional grasp of the various models and model features. Our experience with Emil from start to finish was enjoyable. He listened and understood our objective and never tried to get us to veer away from our goal for leasing a new Mercedes. We were in and out of the dealership in 3 hours--we reviewed inventory on paper, went to see the inventory in person, test drove our top choice, came back to the dealership, negotiated to deal, turned our old leased Mercedes in, met with financing and left with a brand new GLA model. We were pleased with our prior experience at this dealership 2.75 years ago and were even more pleased this time with Emil Johic as out salesperson. More

A certified used Glk I initially called just to look at a specific used vehicle I saw online, since I was nearby. They didn't say just come in and talk, instead they said I initially called just to look at a specific used vehicle I saw online, since I was nearby. They didn't say just come in and talk, instead they said " we will pull it out for you to look at" . I was surprised at the service, they pulled it out. The dealer location made it better, about 100ft off of the Kennedy with inside parking. I wasn't planning to buy that day , but everything fell into place, the transaction was quick, everyone was great. It was fun. It was a fair deal. Wes was very helpful. After going over the vehicle myself, I see the benefit and security of certified pre owned. Anything the car might have needed was done. I have no major maintenance for a long long time . I will be going back there for my next vehicle. More

The Best Service Department Customer Service were very professional, concern and helpful. Good customer service will always keep me coming back!!!! I have an ideal for the upco Customer Service were very professional, concern and helpful. Good customer service will always keep me coming back!!!! I have an ideal for the upcoming Christmas season, that you all raffle off a pair of Bears tickets or Gift card to your clients for recommending a client. Give Aways always keep us coming back!!!! More

The best car buying experience I've ever had!!!! Carlos exuded what customer service should be. He made the experience quick easy and painless. His knowledge of the vehicle was hands down the best. H Carlos exuded what customer service should be. He made the experience quick easy and painless. His knowledge of the vehicle was hands down the best. He explained in great detail the operation and functionality of all the operations of the new car. I would HIGHLY recommend you visit Carlos Regaldo for your new car needs!!!! Thank you Carlos!!! More