Mercedes-Benz of Chicago

Sales ok, service after. ..lies I purchased my car in the end of April and my salesperson was kind, and helpful and told me all about the car. That is what got them 1 star. Too much I purchased my car in the end of April and my salesperson was kind, and helpful and told me all about the car. That is what got them 1 star. Too much actually. He mentioned the mbrace free trial. He omitted that I'd need an upgrade to the system for $180. That sounds free. The Sirius trial, they didn't notify Sirius that a new owner has the car, so I had to fight for an hour with Sirius saying my trial was supposed to be 90 days, not 36. Then there was a leak in the tire I was assured was fixed we saw on the test drive and was told if it was still a problem, they would take care of it. 2 visits and a battle for the payment are 5 hours I'll never get back. Then a glitch in the nav system they refuse to correct it but acknowledge it is a problem that was a manufacturing defect but say it will cost $280. So much for the warranty and standing by their product. And if you want a loaner car, book it a month in advance. Not only will I never buy a mercedes, but fletcher jones dealers are awful. They've mastered the bait and switch. Not to mention, I had to wait 2 weeks for cup holders, floor mats, and a spare key. AVOID THEM AT ALL COSTS More

A very good experience Darius was informative, patient and helpful during the sales process. He did a good job of outlining cost and explaining the function of the vehicle. Darius was informative, patient and helpful during the sales process. He did a good job of outlining cost and explaining the function of the vehicle. More

Amazing Buyer Experience, Thumbs Up The sales representative, Dennis Jones and business office staff, Jennifer were extremely customer focused and professional. The dealership managemen The sales representative, Dennis Jones and business office staff, Jennifer were extremely customer focused and professional. The dealership management, sales representative, front desk and business office personnel went above and beyond to demonstrate that they valued my business. Great job! More

Great and fast service. Everyone at the dealership is very nice, specially Dan. He was very helpful and professional. I was in abit of a rush and he made sure my car was read Everyone at the dealership is very nice, specially Dan. He was very helpful and professional. I was in abit of a rush and he made sure my car was ready in time for my meeting. More

Service was great. I have no complaints. Thumbs up to the Mercedes Benz dearler because the services are great. Staff are warm and friendly.. It is great to be to be able to get a loaner when Thumbs up to the Mercedes Benz dearler because the services are great. Staff are warm and friendly.. It is great to be to be able to get a loaner when needed. More

Awesome customer experience Dustin Goudy, in particular, and the entire Mercedes Benz Chicago management team, made us feel like valued customers as they matched our requirements Dustin Goudy, in particular, and the entire Mercedes Benz Chicago management team, made us feel like valued customers as they matched our requirements with available vehicles. The 2016 GLE 400 with its safety and comfort features fit our needs, and we felt fairly treated during negotiations More

Great Service I have brought my car in to this particular Mercedes multiple times. Everyone does their best to make sure the customers are comfortable and taken car I have brought my car in to this particular Mercedes multiple times. Everyone does their best to make sure the customers are comfortable and taken care of. I always feel important when I am there More

Paul Price my salesman is a Prince I hate buying cars. The last one I bought before this was in 2001. I dreaded doing it again until I was lucky enough to work with Paul. He was HUMA I hate buying cars. The last one I bought before this was in 2001. I dreaded doing it again until I was lucky enough to work with Paul. He was HUMAN. I trusted him, he was informational, and I actually enjoyed buying a car from him. I highly recommend the dealership, but especially working with Paul, he is the reason I bought my automobile. Need a car, see Paul. Stuart More

Was Misled I Was NOT given my paperwork, after the "contract signing ", in the office. I was TOLD I got a certified car, and was paying for a MERCEDES extended w I Was NOT given my paperwork, after the "contract signing ", in the office. I was TOLD I got a certified car, and was paying for a MERCEDES extended warranty. When I called for them to send me the paperwork, I was sent a "no name warranty" and told the car was NOT certified (had 4, 700 miles) . I had to threaten to sue, to get the warranty I PAID for. READ what you sign there.. Patrick "made it right", (used car manager)...but ONLY after I told them I would take legal action. The service department may be great-I don't know-but BE CAREFUL, when buying... More

The Best Service Department Customer Service were very professional, concern and helpful. Good customer service will always keep me coming back!!!! I have an ideal for the upco Customer Service were very professional, concern and helpful. Good customer service will always keep me coming back!!!! I have an ideal for the upcoming Christmas season, that you all raffle off a pair of Bears tickets or Gift card to your clients for recommending a client. Give Aways always keep us coming back!!!! More