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Mercedes-Benz of Chicago
Chicago, IL
1,174 Reviews
Mercedes-Benz vehicles are world-class examples of automotive engineering and they should be repaired in a facility that can live up to that standard. That is why we’re proud to announce our brand new Service and Parts center, located at 949 N. Elston Ave. This facility is 320,000 square feet and will serve as indoor and outdoor storage for our increasing inventory along with housing our state-of-the-art repair and maintenance equipment.
This new facility is built because we recognize that some of the most meticulously crafted vehicles in the world should be maintained in one of the finest service centers in the world. As a guest at our dealership, you should expect nothing less.
No expense was spared to bring this to Chicago and you our valued customer. We look forward to providing you with a World Class Guest Experience!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,174 reviews
December 26, 2024
A lot of inventory, the sales people very knowledgeable about the About the cars we had a great experience with Laura. She was very helpful knowledgeable and amazing overall I really recommend Mercedes-Ben about the About the cars we had a great experience with Laura. She was very helpful knowledgeable and amazing overall I really recommend Mercedes-Benz of Chicago. Thank you all for your help with our purchase and we are very Happy! More
by monicachicagorealestate
December 24, 2024
Jimmy Jordan was a pleasure to work with no hidden fees everything was up front everything was up front More
by davis_clyde cc hills
Employees Worked With
December 01, 2024
Leon Smith and Matthew on the Sales Team did an excellent job working with me. They gave me all my options which helped me narrow down my search to the car that completely suit my needs. They explained in de job working with me. They gave me all my options which helped me narrow down my search to the car that completely suit my needs. They explained in details all the features, packages, trims available to me. Leon Smith was very polite, courteous and fun to work with. Matt was very knowledgeable , sharp and professional. I will definitely return as a happy customer/client even though I live almost 300 miles away from the dealership. More
by Camille B.
October 21, 2024
Excellent car Obi one kenobi is great Leon is amazing love the car a lot love the car a lot More
by riyengar
October 20, 2024
Excellent follow up and customer service. All of the details were transparent, staff is friendly and helpful. Always a pleasure bringing my car for service at Mercedes-Benz of Chicago. All of the details were transparent, staff is friendly and helpful. Always a pleasure bringing my car for service at Mercedes-Benz of Chicago. More
by JoN
Employees Worked With
Miguel Meza
September 30, 2024
Salvador, my service advisor, was responsive, informed, explained the problem and the matter was corrected timely at the cost and within time frame he projected. Excellent service! explained the problem and the matter was corrected timely at the cost and within time frame he projected. Excellent service! More
by Gwen
Employees Worked With
September 28, 2024
My salesman, Kevan Nguyen, is impressively professional and was available for hours of lengthy discussion to reach our purchase. He remains available to answer many questions about my Maybach S680's operat and was available for hours of lengthy discussion to reach our purchase. He remains available to answer many questions about my Maybach S680's operating features. Equally impressive was Finance Director Roy Woodstrom who accommodated us with competitive financing to complete our purchase. Many thanks to Gabriel Orelove, Fletcher-Jones Mercedes-Benz of Chicago General Sales Manager, for providing accommodating quality service. My wife and I live in Trump Tower Chicago where high-end cars are abundant. Many residents have already passed my parked car and commented with enthusiasm about the Maybach S680. We will always refer them to Fletcher-Jones Mercedes-Benz of Chicago. We will remember and recommend the Fletcher-Jones Mercedes-Benz of Chicago dealership as being a friendly and accommodating neighbor. More
by warren
Employees Worked With
Salesman, Kevan Nguyen, Finance Director Roy Woodstrom,Many thanks to Gabriel Orelove, Fletcher-Jones Mercedes-Benz of Chicago General Sales Manager, for providing accommodating quality service.
August 20, 2024
Ibrahim Amin was excellent. He was knowledgeable, professional, personable, and patient. He exhibited a comprehensive understanding of a complex product and was able to answer He was knowledgeable, professional, personable, and patient. He exhibited a comprehensive understanding of a complex product and was able to answer all of our questions and provide straightforward explanations. He was always polite and his energy and passion for the product was contagious. I would recommend him to any of our friends who are considering purchasing a Mercedes Benz. More
by Darren
