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Mercedes-Benz of Chesterfield
O'Fallon, MO
168 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 168 reviews
September 29, 2024
Too my Mercedes here for regular service. Adam was very courteous and professional. Looks like the service was done quickly, but cleanup took longer. Adam was very courteous and professional. Looks like the service was done quickly, but cleanup took longer. More
by subrajesh.signups
Employees Worked With
Adam
September 28, 2024
First visit to Mercedes-Benz of Chesterfield. Location is convenient for us. Process was smooth and service was efficient. Advisor friendly and knowledgeable. Waiting area relaxed and not too Location is convenient for us. Process was smooth and service was efficient. Advisor friendly and knowledgeable. Waiting area relaxed and not too large. More
by Patty B
Employees Worked With
Patrick Kellermann
September 17, 2024
The staff at Mercedes- Benz Chesterfield are very professional and patient, they are really helpful in my new vehicle purchase and after sale assistance. I am grateful for their service and love my n professional and patient, they are really helpful in my new vehicle purchase and after sale assistance. I am grateful for their service and love my new car. More
by leijin
Employees Worked With
Erin Dougherty, Roy Dreiling, Chad Trulove II
September 09, 2024
Dealership is very great when dealing with you. They want to sell cars so any deal that is reasonable they will accept They want to sell cars so any deal that is reasonable they will accept More
by corwinmacklin
Employees Worked With
Matt Althage, Tom Burtelow, Bret Donaldson, Tim Wells
September 08, 2024
Third party service appointment process needs improvement. They assigned me to the wrong service advisor and knew nothing about the service special. Bring back loaner cars. Both service vehicles improvement. They assigned me to the wrong service advisor and knew nothing about the service special. Bring back loaner cars. Both service vehicles used to pick me up had their own service needs (warning lights on dash). Both needed to be cleaned. Once again, no car wash. I was told that would take another two hours after a four + hour wait. I did not work with the service dept rep listed below. More
by graydavis1
Employees Worked With
Patrick Kellermann
September 05, 2024
Reed was very helpful answering my questions. He has good product knowledge and led me to the car that fit my budget. He has good product knowledge and led me to the car that fit my budget. More
by Beckchuckbeck
Employees Worked With
Dave Collins, Matt Althage, Tom Burtelow, Bret Donaldson, Tom Gibson, Denise Ligon
September 02, 2024
Unhelpful advisors, did not assist inspection report findings. Poor communication, had to call continuously to receive status updates on vehicle and determine when vehicle will be ready. Service technic findings. Poor communication, had to call continuously to receive status updates on vehicle and determine when vehicle will be ready. Service technicians lacking experience, in conducting maintenance broke a piece off the vehicle. It took a week to get it back and dealership attempted to leave me with no loaner vehicle while it was being serviced. This was not the first bad experience. More
by Ann
Employees Worked With
Morgan
