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Mercedes-Benz of Chesterfield
O'Fallon, MO
140 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 140 reviews
September 02, 2024
Unhelpful advisors, did not assist inspection report findings. Poor communication, had to call continuously to receive status updates on vehicle and determine when vehicle will be ready. Service technic findings. Poor communication, had to call continuously to receive status updates on vehicle and determine when vehicle will be ready. Service technicians lacking experience, in conducting maintenance broke a piece off the vehicle. It took a week to get it back and dealership attempted to leave me with no loaner vehicle while it was being serviced. This was not the first bad experience. More
by Ann
Employees Worked With
Morgan
August 16, 2024
Needed to have mail removed from tire and patched. Mercedes Benz of Chesterfield was able to get the car in within 2 hours and fixed in 45 minutes. They were fantastic in this minor emergency situatio Mercedes Benz of Chesterfield was able to get the car in within 2 hours and fixed in 45 minutes. They were fantastic in this minor emergency situation! More
by Bfrobertson
Employees Worked With
Morgan, Patrick Kellermann
August 11, 2024
Good all around buying experience. Treated with respect buy all of the persons involved in the buying process. Treated with respect buy all of the persons involved in the buying process. More
by Jerry Harrell
Employees Worked With
Reed in sales, Michael sales manager & Chad in finance. All were great!
August 10, 2024
Friendly, helpful, and thorough. Their staff is wonderful to work with and go above and beyond to find answers to any questions Their staff is wonderful to work with and go above and beyond to find answers to any questions More
by Becky Buehrle
Employees Worked With
Patrick Kellermann
August 02, 2024
Process was comfortable and easy. The sales person Patrick was knowledgeable and helpful went to bat for us to get us a fair deal. We would but another car from Chesterfield Mercede The sales person Patrick was knowledgeable and helpful went to bat for us to get us a fair deal. We would but another car from Chesterfield Mercedes More
by Gregsteiner1
Employees Worked With
Patrick Harroled
August 02, 2024
They were very accommodating. I missed my appointment in the morning, but they fit in that afternoon. Also very good about talking me through which service recommendations were ne I missed my appointment in the morning, but they fit in that afternoon. Also very good about talking me through which service recommendations were necessary versus those that were suggestions. More
by Akvam
Employees Worked With
Patrick Kellermann
August 02, 2024
DO NOT TRUST THE SERVICE DEPT! ! Took my car in to have a camera fixed. Was told the car was leaking oil and needed brakes for $5k. Took it to Midas and was shown the almost new bra ! Took my car in to have a camera fixed. Was told the car was leaking oil and needed brakes for $5k. Took it to Midas and was shown the almost new brakes it already had and they wouldnt even charge me. Absolutely the worst experience at a dealership I've ever had. More
by Particles816
Employees Worked With
Morgan
