Back

Mercedes-Benz of Chesterfield

O'Fallon, MO

4.6
167 Reviews

951 Technology Dr

O'Fallon, MO

63368

Directions

By Type

Showing 167 reviews

January 14, 2025

Service is not consistent. We have had great experiences but also terrible ones. Hard to trust their work all of the time and hard to feel that we are valued as a customer. More

by Diane W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Patrick Kellermann
Jan 17, 2025 -

Mercedes-Benz of Chesterfield responded

Thank you for your business and feedback as well, Diane. We're sorry to hear that you have not had consistent positive experiences with us. We would love to see how we can change that. Please give us a call at (314) 597-9489 to discuss and you may request to speak with Aj Clandro, our Service Manager. Thank you and we look forward to addressing your concerns.

January 12, 2025

Excellent service advisor and mechanics Thank you Morgan! Very helpful and informative on the maintenance needed More

by Jerryj522
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan was excellent , Patrick Kellermann
January 10, 2025

Deann, the service advisor is the best. She gives the right advice when asked of her. More

by Rshahr
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Kellermann
January 05, 2025

Based on this visit, all was good, as it was covered under warranty. Other visits have not been that way, as they have always come up with lots of very expensive work they claim I need done. Not so su More

by Jacque
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Kellermann
January 02, 2025

My service rep, Morgan, was and has been very friendly and professional, everytime I go in for service. The service department always explains what service needs attention by sending a video and explanat More

by Bartmessbunch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Shoemaker 5 Stars
January 01, 2025

EVERYONE TOOK GREAT CARE OF US. FROM PATRICK,CAL,CHAD AND ROY WERE AWESOME TO WORK WITH. WE ARE VERY SATISFIED WITH THE SERVICE WE HAVE RECEIVED FROM THE DEALERSHIP! WE LOVE OUR N More

by Lindabogusky
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
PATRICK, CAL, CHAD AND ROY
December 31, 2024

Very professional, and straight forward. No games quick in and out. They help me on Christmas Eve . More

by Asef
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erin
December 28, 2024

The team at Chesterfield Nercedes was very knowledgeable and made the buying experience easy and enjoyable. More

by jimpowers99
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Young
December 26, 2024

Marc was very knowledgeable and helpful in answering all my questions. He and the staff made the entire process of buying a car not only easy but pleasant. More

by jimpowers99
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Young
December 23, 2024

Charged for windshield washer fill when it was full. This continues to be a problem. Charging for work that doesn’t need to be done and careless with dirty hands More

by Hcpc02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Patrick Kellermann
Jan 01, 2025 -

Mercedes-Benz of Chesterfield responded

We're sorry to hear that this happened in service. Please give us a call regarding this as soon as you have a moment. You may request to speak with Aj Clandro at (314) 597-9489. Thank you and we hope to get this turned around.

2
...