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Mercedes-Benz of Chesterfield
O'Fallon, MO
169 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 169 reviews
May 06, 2018
Rude AF This man laughed in my father and I's face, called us and very ignorant. Wouldn't budge 1. cent on the car I wanted. This man laughed in my father and I's face, called us and very ignorant. Wouldn't budge 1. cent on the car I wanted. More
by cardealerreviewer123
Employees Worked With
Joe Mudd
May 02, 2018
Best Car Buying Experience! We couldn’t be happier with our car-buying experience with Chris. He was knowledgeable, helpful, and made us feel secure in our purchase. When the tim We couldn’t be happier with our car-buying experience with Chris. He was knowledgeable, helpful, and made us feel secure in our purchase. When the time comes for our next purchase, we’ll be contacting him without hesitation. Thanks Chris!! More
by AmandaG
Employees Worked With
Chris Seaton
May 02, 2018
Service + Professionalism + Knowledge = Perfect Dealership The team at Mercedes-Benz of Chesterfield were amazing to work with. Chris Seaton worked with us to find the perfect car for us at the right price. Th The team at Mercedes-Benz of Chesterfield were amazing to work with. Chris Seaton worked with us to find the perfect car for us at the right price. Their professional service, in-depth knowledge, and desire to find a vehicle we loved guarantees that we will be lifelong clients of Mercedes-Benz of Chesterfield. More
by GLK-Guy
Employees Worked With
Chris Seaton
May 02, 2018
Great Customer Service The experience that my wife and I had at this dealership was great. The salesman Joe Mudd, was very good at listening to what we were looking to purch The experience that my wife and I had at this dealership was great. The salesman Joe Mudd, was very good at listening to what we were looking to purchase. Joe made my wife and I feel that he really cared about our needs. The Sale Manager also was very friendly and worked well with us. Even the finance guy was very friendly and professional. All around a great experience. More
by Damon123
Employees Worked With
Joe Mudd, Travis Gude, Matt McGoogan
April 24, 2018
I love my C300! Dennis, Matt and Chris were fabulous to work with. Plaza West is so professional, knowledgeable and concerned that the customer leaves happy. They hav Dennis, Matt and Chris were fabulous to work with. Plaza West is so professional, knowledgeable and concerned that the customer leaves happy. They have won our business for sure. Mike and Cindy S. More
by CMSMCS123
Employees Worked With
GM Dennis McGrath was superb!, Chris Seaton, Travis Gude, Matt McGoogan
February 21, 2018
Service Procedures and Policies Recently had my 2012 ML serviced there. Several small issues but estimates and diagnostics were absurd (compared to comparable German auto service op Recently had my 2012 ML serviced there. Several small issues but estimates and diagnostics were absurd (compared to comparable German auto service options). They claimed I had to completely replace sunroof frame although another service business simply cleaned out drain channels--$2400 less cost than dealer suggested. They also wanted $500 to replace battery. More
by Jelmer
Employees Worked With
non disclosed
February 24, 2017
Amazing People, Amazing Service The minute I walked in the dealership I was greeted with a smile and a welcome. I worked with a young female who was very friendly and sweet. Not once The minute I walked in the dealership I was greeted with a smile and a welcome. I worked with a young female who was very friendly and sweet. Not once did I feel pressured while I was at the dealership, visiting a car dealer can be the worst experience. She was very knowledgeable about the features of the car and made the experience very enjoyable. The manager, Dan, also greeted me as I left. Even though I did not buy anything this time, I felt very welcomed and was happy with my experience. I will be recommending everyone to Plaza West. More
by PamCon
Employees Worked With
Kellan, Dan
June 08, 2016
Zero stars It's difficult to summarize my horrific experience in a short review. Here are some of the highlights: I only clicked one star because I couldn't c It's difficult to summarize my horrific experience in a short review. Here are some of the highlights: I only clicked one star because I couldn't choose zero. Customer service was horrendous (when problems arose, there was no communication from the dealership and many hours were spent calling or driving there to get issues resolved). This dealership is rife with questionable business practices (all talk, no action, nothing but empty promises). I had no other choice but to take my complaint to the top and still was unable to get a full resolution. I would never buy a car or recommend Plaza West to anyone. Lucky for me, I found Dave Mungenast on Manchester, which was the most pleasant experience I have had buying a car. They are total pros and I would highly recommend them to anyone. I got a quality luxury vehicle from them with no hassle. They know how to treat their customers. More
by MMT
Employees Worked With
Matt McGoogan, Orlando Ewing, Tom Baty
April 29, 2016
Worst customer service problem 1) told i was getting 4 new tires and only 2 were actaully new, i only discovered this when after 10,000miles and a year later my "new" tires problem 1) told i was getting 4 new tires and only 2 were actaully new, i only discovered this when after 10,000miles and a year later my "new" tires needed to be replaced. Problem 2) needed routine maitinence on my car and scheduled to have a loaner, needed by 8 am to get to work. When i arrived no loaner was available and i was told i was 4th in line to get a rental from enterprise. It was going to take another 40 mins which would've made me late so one of their running boys took me to work. Problem 3) another routine maintenance issue told i didnt need a loaner this time but they would take me work ans pick me up. They called me to say my car was ready, i told my colleagues i would be back in 15 mins, however when i arrived my car was sitting in the service area covered in pollen it had not been washed yet and clearly my car wasnt ready. Needless to say i was 45 mins late... My job is only a few mins away. When i brought these issues up to he manager there was no apology and he he More
by Cargirl3224
Employees Worked With
Paul, Miles, Charles
June 06, 2015
Choose PLAZA MOTORS WEST THEY'RE THE BEST I had a very good salesman at Plaza Motors West, Mr Orlando Ewing. I first went to the Plaza OLIVE dealership with my check to purchase the GLA250, bu I had a very good salesman at Plaza Motors West, Mr Orlando Ewing. I first went to the Plaza OLIVE dealership with my check to purchase the GLA250, but was treated so very badly by the General Manger Greg and his internet specialist Tom I was in tears. I was so upset and discouraged by their sales tactics, I had changed my mind about purchasing the GLA250. But when Plaza Motors West contacted me, they were exceptional courteous and polite. They handled business like professionals should. Thank you Orlando Ewing and general manager Tom. Also thanks to Susan from Mercedes Benz customer service department. More
by Gmommie
Employees Worked With
Orlando Ewing, Tom General Manager Plaza West
