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Mercedes-Benz of Chesterfield

O'Fallon, MO

4.6
163 Reviews

951 Technology Dr

O'Fallon, MO

63368

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Showing 163 reviews

February 12, 2025

Service could not have been better, service manager Adam took a sincere interest in my cars needs and gave me excellent service !! I will certainly bring my car back to Plaza Mercedes !!! More

by dunkjohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager Adam
February 12, 2025

Good follow up on small problem. Satisfied with follow up advice. Not much more to say. (Wow, finally 15 words) More

by leach626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Kellermann
February 05, 2025

Deann is the best service writer I’ve come across in a long long time More

by TJF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DeAnn, Patrick Kellermann
January 26, 2025

I was a little unhappy when I brought my van back to have it fixed for a linker and brake light that I had already paid $600+ to have a new light put on and then had to pay another hundred plus to have them More

by wildfirekw56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan
January 20, 2025

Morgan from service is always wonderful to work with. She's very personable, she must have a photographic memory because months go by and she remembers things from previous conversations. She's delight More

by gabriela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan
January 17, 2025

Always a positive service experience from start to finish at this dealership. The techs do the job well and thoroighly and the service managers are knowledgeable, courteous and professional. Highly recomme More

by STCAcuraFan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deann Pappageorge, Morgan Mikel
January 14, 2025

Service is not consistent. We have had great experiences but also terrible ones. Hard to trust their work all of the time and hard to feel that we are valued as a customer. More

by Diane W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Patrick Kellermann
Jan 17, 2025 -

Mercedes-Benz of Chesterfield responded

Thank you for your business and feedback as well, Diane. We're sorry to hear that you have not had consistent positive experiences with us. We would love to see how we can change that. Please give us a call at (314) 597-9489 to discuss and you may request to speak with Aj Clandro, our Service Manager. Thank you and we look forward to addressing your concerns.

January 12, 2025

Excellent service advisor and mechanics Thank you Morgan! Very helpful and informative on the maintenance needed More

by Jerryj522
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan was excellent , Patrick Kellermann
January 10, 2025

Deann, the service advisor is the best. She gives the right advice when asked of her. More

by Rshahr
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Kellermann
January 05, 2025

Based on this visit, all was good, as it was covered under warranty. Other visits have not been that way, as they have always come up with lots of very expensive work they claim I need done. Not so su More

by Jacque
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Kellermann
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