Mercedes Benz of Cherry Hill

Joe Zalaf was great to work with. He did not force a sale on us, and was overall very helpful. I recommend him without hesitation. sale on us, and was overall very helpful. I recommend him without hesitation. More

Horrible experience for the second time. First time a few months back I was told an hour and half service, 3 hours later I hear your car is coming out, your car is next, etc. This time I make an appointme months back I was told an hour and half service, 3 hours later I hear your car is coming out, your car is next, etc. This time I make an appointment for a 9:30 service and I was going to wait because I was told a 2 hr job over the phone. I get there, ok 2 hr job but they probably won't get to get for 2 hrs, this is Dan telling me this. I said ok no problem I'll need a ride, after waiting an hour for that to happen I get a ride and expect to be picked up again to get the car in 2 hrs or so.... No, I call at 12 and no Dan so I leave a message with another service rep and I was told Dan would call back. That didn't happen. I call again at 1:30 and tell them I need to car by 3 as I leave to go home, well car won't be done by that time. 2 hr service huh? Like a nice person I say ok no problem keep the car come get me in the a.m. I get a call at 7:30 a.m. After I told them to come between 9-10. So now I sit here writing this at 11 and waiting a pick up still.... This is horrible service and never thought a MB dealer could do this. I guess I'll have to stick with euro Motorcars Devon, I'd rather drive 3 hours to sit there for the service then wait for these people again. Its truly a shame because dealing with land rover and Audi, which are also apart of cherry hill imports and never had a problem with those. Please stay far away from this place! More

I recently visited MB Cherry Hill with intent to purchase a CLS550. I spent 30 minutes walking the lot and showroom, circling both several times. Not once did a single person acknowledge me. I walked past a CLS550. I spent 30 minutes walking the lot and showroom, circling both several times. Not once did a single person acknowledge me. I walked past several workers there having discussions with one another, and several more on periodic smoke breaks outside. It was a very poor representation of the MB brand. I left and will not be back to them ever, nor would I recommend anyone to visit there. I am certainly not looking for the stereotypical in your face car salesperson, but I would at least like someone to say hello or ask if I needed anything. Hard to believe in a tight economy that a dealership would not be going above and beyond to secure a new client. More

SERVICE SUCKS PEOPLE WITH ATITUDE THANKS A LOT ONLY SERVICE SUCKS PEOPLE WITH ATITUDE THANKS A LOT ONLY ONE MERCEDES WITHIN 40 miles of cherry hill area SOUTH JERSEY For the price of service and SERVICE SUCKS PEOPLE WITH ATITUDE THANKS A LOT ONLY ONE MERCEDES WITHIN 40 miles of cherry hill area SOUTH JERSEY For the price of service and price of car service should be A+ but is not. Is bad The car itself is not so good anymore like MB was years ago. Something breaks every couple months electronic stuff so you have to go to dealer to fix it. More