Mercedes Benz of Cherry Hill

My car was rear ended and I took it to the mercedes benz body shop for repair. I was told it would take 2 weeks to repair. At the end of the first week, I found out that they had not even started working on body shop for repair. I was told it would take 2 weeks to repair. At the end of the first week, I found out that they had not even started working on the car. Everytime I called, I was told that the car will be repaired by monday. Apparently they are waiting for a part to come from Germany. It took them 7 weeks to get the part from germany. The frustation was not knowing who is to blame for the delay. The body shop recommended by MB says they cannot do anything as the part is backordered (I am not sure why they didn't know that prior to asking me to drop off my car for repair). MB at cherry hill says they dont have anything to do with it and would not give the backordered part from another car. When I called the main MB customer service they said that since the car was in an accident they are not responsible for delays due to backorder of parts. The whole experience was very frustrating as no one was willing to take any responsibility. If you are looking for a place with good customer service, find someplace else. Will definitely not be buying any other vehicles from MB. More

Joe Z. is a dream to work with. Helped us immediately as we entered the dealership. Found us the exact car we were looking for. Explained all the different options and packages and extras available. Got we entered the dealership. Found us the exact car we were looking for. Explained all the different options and packages and extras available. Got us a test drive. Brought us a nice number for the car right off the bat, without much back and forth. And we had a deal within an hour and a half of walking in and we drove away with a brand new car. More

We had a quite efficient experience. Most of the communications happened by phone including selecting the model, features and price negotiation. Paul was knowledgeable about the models, friendly an communications happened by phone including selecting the model, features and price negotiation. Paul was knowledgeable about the models, friendly and not pushy. We are pleased with the car and would recommend the sales person and dealer to our friends. More

Husband, 3 month old son and I went in to inquire about an E50. Was greeted my Joe Z who was very friendly, professional and knowledgeable. This is our third foreign car purchase and Joe was by far the mos an E50. Was greeted my Joe Z who was very friendly, professional and knowledgeable. This is our third foreign car purchase and Joe was by far the most memorable salesman. The entire experience at the dealership was pleasant and the service was top notched. Will definitely recommend MB of Cherry Hill and don't forget to ask for Joe Zalaf. More

This was the easiest car purchase I have ever experienced. Paul Wu was knowledgeable, helpful and responsive to my requests. The sales/finance/payment process was a breeze. The staff was very f experienced. Paul Wu was knowledgeable, helpful and responsive to my requests. The sales/finance/payment process was a breeze. The staff was very friendly. And the car is GREAT! FUN! Thank you! More

went in to get a thing of touch up paint for my car (2006 c230 that i got at the same dealership) and also got a 2012 glk350. I saw they had some 2012s on the lot so I went in and talked to Joe who gave me c230 that i got at the same dealership) and also got a 2012 glk350. I saw they had some 2012s on the lot so I went in and talked to Joe who gave me a good deal on the one i liked and it was a done deal. This is the 3rd car i got from this dealership and i have not had any problems with them at all. This is the 2nd car i got from Joe and he has done good by me. The service here is very good other car companies can take lessons from them. More

Very pleasant experience. Joe was very knowledgable and helpful. He made our experience quikte good with his pleasant attitude. We will return in 3 years. helpful. He made our experience quikte good with his pleasant attitude. We will return in 3 years. More

Ron was very nice and he made my family and I feel very comfortable. He took the time and explained very thing to me.Over all I had a very good experience . Thanks Ron for making me feel comfortable , beca comfortable. He took the time and explained very thing to me.Over all I had a very good experience . Thanks Ron for making me feel comfortable , because I have had very bad experience at other dealerships! So thank you once again!! More

LOVED working with everyone here! Debbie Sachetti was an incredibly knowledgeable and friendly associate who was really able to work with what I needed when buying my new SMART car - she's awesome! Strongl incredibly knowledgeable and friendly associate who was really able to work with what I needed when buying my new SMART car - she's awesome! Strongly recommended location for anyone in the area! ~Andrew More

I am giving Mercedes Benz of Cherry Hill a high rating because of Joe Zalaf. This is the second Mercedes I bought from Joe. My husband had no idea I was thinking of trading my Mercedes in (I had my firs because of Joe Zalaf. This is the second Mercedes I bought from Joe. My husband had no idea I was thinking of trading my Mercedes in (I had my first one not even a year and a half) but since Joe is so easy to talk to and deal with, I decided to call him just to ask some questions. He is very professional, listens to what you WANT but most importantly WHAT YOU CAN AFFORD, and I love his calm, laid back personality. Walking into a Mercedes dealer can be intimidating, but it doesn't have to be that way if you talk to Joe. I have family members who would love a Mercedes one day, and they will be calling him. Knowing and dealing with Joe makes buying a car a whole lot easier!!! More