Mercedes Benz of Cherry Hill

Excellent experience working with Hilda! We had a fantastic experience working with Hilda to find our new AMG! She was well versed in the car and made our trade in experience easy and enjoyab We had a fantastic experience working with Hilda to find our new AMG! She was well versed in the car and made our trade in experience easy and enjoyable. I would absolutely recommend Hilda to anyone looking for an excellent 5-star experience! More

Expected more from the Mercedes Benz brand If I could give this dealer negative stars, I would. On April 18, we purchased a car from Mercedes Benz of Cherry Hill. We paid cash for it, and be If I could give this dealer negative stars, I would. On April 18, we purchased a car from Mercedes Benz of Cherry Hill. We paid cash for it, and before we drove off the lot we were told by our sales rep Ray Luliucci and general sales manager Jay Romer that they appreciated our business and if we ever needed anything to contact them. Ray even went so far as to tell us he sleeps with his phone by the bed so he can be reached 24/7 by his customers. Well, this was a lot of over-promises and under-delivering. First of all, we wanted the car to be in both our names, which proved to be an insurmountable task evidently. Even when I called yesterday they still couldn't find the car under my name. Second, a week before our temporary tags were due to expire, we hadn't heard anything so we contacted Ray to find out when we could pick up the tags and registration. Mind you, this is three weeks after we purchased the car now and our temp tags were set to expire and we left our old tags with Ray. We contacted Ray, he promised to get back with us, but never did. We contacted him again, same thing. Finally he told us the tags would be there Monday, May 8 (a day after our temp tags expired). On Monday, yet again, we had to track Ray down to find out what was going on. He guaranteed - guaranteed mind you - us the tags and registration would be there on Wednesday. Wednesday came and no word from Ray. We called, texted and emailed him several times to no response. So much for his 24/7 customer service. On Wednesday - the day Ray GUARANTEED the tags would be in - I spoke with a Justin who told me they wouldn't be in until Thursday, May 11. Thursday, May 11 has rolled around and still not a word from Ray or Jay about this matter. No apologies or anything except silence. When we picked up our car we met Jay Romer, general sales manager, who gave us his card and assurances on customer service. I have called Jay three times now and he hasn't bothered to call me back. I finally called Ed Alberts, general manager, this morning and left a voice message. We'll see if he calls me back. At this point I'm not holding out hope. We told Ray, Jay and Ed we were leaving this week for vacation and needed this settled ASAP. They don't care. I guess when you are the only game around you don't have to care about your customers. Our previous Mercedes dealership bent over backwards for their clients. I really expected the same from this dealership. This really sucks. If the company I work for treated our clients like this, we would soon be out of business. More

Trust I am 46 years old and have had many car buying experiences but have never taken the time to write a review but in this case i feel compelled to write I am 46 years old and have had many car buying experiences but have never taken the time to write a review but in this case i feel compelled to write a review of gratitude to everyone at Cherry Hill MB for the uncommonly excellent experience. Stan Winslow my salesperson is especially deserving of my thanks because he helped me through what is normally very stressful. Stan put me at ease by answering all my questions with genuine concern for my outcome and believe me i had a million questions and fears and doubts and irrational worries but Stan made sure i felt relaxed and he put no pressure or time rush on me. He is optimistic and completely nonjudgmental and at the end of the day i have no buyers remorse and i am so happy with my choice of cars. The level of professionalism there is way above my expectations. I am a customer for life! Thanks Stan and all who made this purchase much more pleasurable then i can really express. More

Salesperson She was courteous & very helpful. Patient in handling of customer. Did not rush us & worked with us. What else can I write . Was there just to buy a c She was courteous & very helpful. Patient in handling of customer. Did not rush us & worked with us. What else can I write . Was there just to buy a car More

Very very great Great customer service i will be doing more business..at cherry hill mercedes the best..hilda treat me very good and was very professional with me. Great customer service i will be doing more business..at cherry hill mercedes the best..hilda treat me very good and was very professional with me. More

Great Gilda Martinez was wonderful she went over and abive to find me my dream car and I will certainly tell my friends and in 3 years I'll be back to lease Gilda Martinez was wonderful she went over and abive to find me my dream car and I will certainly tell my friends and in 3 years I'll be back to lease another Hilda Martinez was just great More

Great buying experience Great buting experience and always good service dept Although I have not bought a car at Cherry Hill before I was happy with this sales exoerience Great buting experience and always good service dept Although I have not bought a car at Cherry Hill before I was happy with this sales exoerience More

Wayne Bullaro is awesome! Wayne listened; found my car and was quick and knowledgeable. No games, honest and made the process simple. I would recommend him to everyone I know Wayne listened; found my car and was quick and knowledgeable. No games, honest and made the process simple. I would recommend him to everyone I know. More

Never use the service department I purchased about 5 vehicles with cherry hill mercedes. C400 was my last. Tires blew out all the time. The service Dept failed to properly align the t I purchased about 5 vehicles with cherry hill mercedes. C400 was my last. Tires blew out all the time. The service Dept failed to properly align the tires and caused the tire to wear prematurely. Wanted to charge me for yet another replaced tire despite my holding onto the car waiting for new car -- which I have now canceled and going to another dealership either BMW or Audi. I would never use service Dept. More

Happy customer I have own a Toyota for the past 20yrs and this is my first Mercedes-Benz purchase . The service at the Mercedes-Benz in Cherry Hill was fenomenal In I have own a Toyota for the past 20yrs and this is my first Mercedes-Benz purchase . The service at the Mercedes-Benz in Cherry Hill was fenomenal In particular our salesman Chuck Kaplan was fantastic he went above and beyond for my husband and I . He had incredible patient and provided us with the best car shopping experience ever. I highly recomen Mercedes-Benz of Cherry Hill More