Mercedes Benz of Cherry Hill

Julie Thompson... Best experience ever! Julie Thompson went out of her way to make my purchase the best experience I have ever had at a dealership. Her expert knowledge of the product and st Julie Thompson went out of her way to make my purchase the best experience I have ever had at a dealership. Her expert knowledge of the product and straightforward approach was a welcome change to what I have experienced with past transactions I would highly recommend her to anyone considering a new car purchase! More

Love ❤️ my new GLC Julie Thompson - Thank you for helping me into my new GLC. I love it ??. First and only salesperson to take so much time teaching and explaining all Julie Thompson - Thank you for helping me into my new GLC. I love it ??. First and only salesperson to take so much time teaching and explaining all of the features of a new vehicle. K.D. More

Car purchase Julie Thompson was our sales associate and made this such a great experience! Please get her a desk! She was very helpful, patient and not pushy and Julie Thompson was our sales associate and made this such a great experience! Please get her a desk! She was very helpful, patient and not pushy and we love our new car! More

Worst experience ever Leased a car one week ago but was told that the vehicle needed a service visit because had previously been used as a loaner took the new vehicle to At Leased a car one week ago but was told that the vehicle needed a service visit because had previously been used as a loaner took the new vehicle to Atlantic City Mercedes and was informed car was probably in an accident there was broken glass in the seatbelts and door was not right placed many calls to my salesperson who has still not responded. Do yourself a favor DO NOT USE THIS DEALERSHIP VERY POOR CUSTOMER SERVICE More

Desmond Brifu Desmond is always very professional yet also very personable when my wife and I are at the dealership. He was our sales rep. when we bought our car a Desmond is always very professional yet also very personable when my wife and I are at the dealership. He was our sales rep. when we bought our car and always comes by to say "hello" and ask how everything is going with the car and with service when we bring the car in. Pleasure to work with and has our recommendation. Ty & Renee More

Julie thomas I gave that rating because the service was excellent Julie Thomas was accidents the hospitality was excellent I was comfortable and the service Was e I gave that rating because the service was excellent Julie Thomas was accidents the hospitality was excellent I was comfortable and the service Was excellent More

Great Experience Julie took the extra time to explain the trade-in and purchase procedure. Also took the extra time to explain the car itself with special attention t Julie took the extra time to explain the trade-in and purchase procedure. Also took the extra time to explain the car itself with special attention to setting up the Bluetooth and console setup. Great Job Julie ! More

I had a perfectly wonderful experience with Julie Thompson. I had the great pleasure of working with Julie Thompson recently and I found her to be warm, friendly and knowledgable. She totally shared my exciteme I had the great pleasure of working with Julie Thompson recently and I found her to be warm, friendly and knowledgable. She totally shared my excitement in purchasing my new Mercedes Benz. She patiently explained to me the features in the interior, helped me pair my iPhone to the vehicle and even waited while I made a test call. Julie took the time needed to be sure that I was comfortable with my choice of vehicle and assured me that I could reach out to her to answer any questions or address any issues as they came up. Thank you Julie! More

Buy Somewhere Else You'll be Glad you Did! In the past 20+ years I've been buying Mercedes Benz I've tried a few times to do a deal with Cherry Hill. Back in 2003 they wouldn't even wait list m In the past 20+ years I've been buying Mercedes Benz I've tried a few times to do a deal with Cherry Hill. Back in 2003 they wouldn't even wait list me on a $100K car, few years ago no call back from salesman after four days and two calls and my latest attempt last week. I was contacted by internet sales regarding a new 2020 GLE I'm interested in. I explained ahead of time I've had no luck buying at Cherry Hill even though I live 5 minutes away, I always end up in PA or DE. They asked me to give them a chance. So I emailed the colors and options I was looking for and received an email from the internet sales that they were working on it and I would hear from someone. Few hours later I received an email from Stan Winslow whom I came to find is a salesman there. It said: Thanks so much for giving me the opportunity to work with you. Even though we couldn't get together on this I will be here to assist in the future. It went on "Now star showing off that NEW CAR." I was completely puzzled by this response as I was expecting a contact to work out the new car. I emailed Mr. Winslow back and asked is there a reason your not willing to sell me a car. Seconds later he responded: "You are not my only customer". Again puzzled I wrote back and asked him what was going on. Before he could reply I wrote again and told him there was no need to reply I would email the owner Mike Hartung the owner. Mr Winslow sent a third email that said: "As you wish." I wrote Mr. Hartung and the head of consumer affairs for MBUSA and didn't hear back from either person. I did receive a voice mail from the GM of Cherry Hill that said he's sorry for the misunderstanding. I then ordered the car from another dealership. Most MB buyers around here tell stories about the nightmares they encounter at CHMB, many are in reviews. To sum it up they act as if they are doing you the biggest favor in the world to sell you a car. This attitude has been there in all the years I've been buying Mercedes and I can only think that this is a reflection of management. Do yourself a favor and hit one of the Pennsylvania or Delaware Dealers you'll be glad you did. More

Called due to failing state inspection! After having my 2013 ML350 Bluetec worked on I took the car for inspection. To my astonishment it was rejected, I was told to drive it more to reset t After having my 2013 ML350 Bluetec worked on I took the car for inspection. To my astonishment it was rejected, I was told to drive it more to reset the computer. At 300 miles I had it reinspected, again rejected. I called MB of cherry hill where it had been worked on to the tune of $1800.00, I couldn't even get a person on the phone except for the receptionist. I asked for a service manager, there are 2 of them I was told, NEITHER OF THEM WAS IN THE OFFICE!! On a whim I called Atlantic City MB, got the service manager and he told me I needed to put 500 miles on the computer and it should reset. He told me I should have been informed of that from the previous dealer. Guaranteed my business now goes to Atlantic City, thank you very much. By the way, Cherry Hill never did return ANY calls!! More