Mercedes Benz of Cherry Hill

Horrific service experience at this dealership. This review is not for sales but their service department. Lets start with the appointment called in a day before and asked them to change the appointment review is not for sales but their service department. Lets start with the appointment called in a day before and asked them to change the appointment to todays date and was told its done which it wasnt. Luckily someone followed up from online service team/ sales team (not sure) but helped me reschedule the appointment for today. When i went into dealership the first issue with the windshield was not covered under warranty the next issue which is changing the knob/dial mechanism on the center console took them 4 hours to complete ... seriously if i haven't bought the car from you dose not mean u have to make your money by other means. My service advisor JEFFREY did not know any thing seriously this guy was sleeping at the job. I literally have to goto him to ask for updates ... this dude keep telling me they are working on it ended up waiting for 4 hours..xxxx get up and smell the coffe ... then their parts department is another issue .... they don't give out part numbers ? Who do that ?? I was like seriously the manager backed him up, that this is our policy. When i asked him where its written no answer from him!! Conclusion , I’m not sure about sales so wont comment on that ... but for service please run away from this dealership their service associate Jeffrey is slow as xxxx and their service department will try to make money out of you ... i thought 2020 was weird !!! More

The entire Cherry Hill team wasAmazing!! Desmond is The entire Cherry Hill team was Amazing!! Desmond is really a great guy and he exceeded all Of my needs and expectations very professional very flex The entire Cherry Hill team was Amazing!! Desmond is really a great guy and he exceeded all Of my needs and expectations very professional very flexible I am recommending everyone to this dealer . Such a great Experience and I love My vehicle ! I finally got my dream car Desmond made my dreams come true . I can’t thank the team enough. Thanks Desmond, Anthony and Ty. More

Amy replied and called to confirm what I was looking for. Brent came back to me with an estimate on a new lease which was outrageously high. I asked for a better deal but I was essentially told "go fi for. Brent came back to me with an estimate on a new lease which was outrageously high. I asked for a better deal but I was essentially told "go fish!", so I did and leased the same type of vehicle for significantly less at MB of Wilmington, DE. There, we worked with EJ Willard, no xx, and picked up the vehicle two days ago. ...good luck, MB of Cherry Hill sales force. Since we live only 3 miles from you, I guess you'll see us for servicing of the Mercedes we leased at MB of Wilmington. Oh, the irony!!! More

Desmond provides a great experience. No pressure and shows you exactly what you ask for down to the last detail. Courteous and great customer service. Would recommend him to anyone. Made the process smo shows you exactly what you ask for down to the last detail. Courteous and great customer service. Would recommend him to anyone. Made the process smooth and easy. Walking away you will be pleased. More

I have been dealing with Mercedes of Cherry Hill for 10 I have been dealing with Mercedes of Cherry Hill for 10 years. The dealership itself is always clean and all the personal are friendly, courteous an I have been dealing with Mercedes of Cherry Hill for 10 years. The dealership itself is always clean and all the personal are friendly, courteous and always helpful. Just bringing your car in for service is a 5 star experience. You will receive valet service, and your car is returned washed and ready to go. More

Diego is always a first rate salesman who takes your concerns seriously and is ready to help his customers. I’d highly recommend him for your car needs. concerns seriously and is ready to help his customers. I’d highly recommend him for your car needs. More

I must say this dealership is the nicest I have ever been in...by far! The showroom floor just sparkles. The staff is so polite and ready to answer any questions. I drive a Lexus and I am going to look into in...by far! The showroom floor just sparkles. The staff is so polite and ready to answer any questions. I drive a Lexus and I am going to look into purchasing a Mercedes. More

When I walked in no one assisted Diego asked if he could help me he had me in and out with a brand new A220 help me he had me in and out with a brand new A220 More

Deign has been the best sales person I have ever dealt with at a Mercedes dealership I have owned a Mercedes since 1999, and last year I met Deiago and leased my first Mercedes From cherry hill I have with at a Mercedes dealership I have owned a Mercedes since 1999, and last year I met Deiago and leased my first Mercedes From cherry hill I have given his name to friends pat christopher More

Diego is one of the prime reasons I like CH Mercedes. He is knowledgeable, reliable, and a pleasure to work with. I would highly recommend speaking with Diego as I know you will extremely gratified. He is is knowledgeable, reliable, and a pleasure to work with. I would highly recommend speaking with Diego as I know you will extremely gratified. He is very easy to talk with and the take away is that he is truly interested in excellent customer service. More