Mercedes Benz of Cherry Hill

I have been dealing with Mercedes of Cherry Hill for 10 I have been dealing with Mercedes of Cherry Hill for 10 years. The dealership itself is always clean and all the personal are friendly, courteous an I have been dealing with Mercedes of Cherry Hill for 10 years. The dealership itself is always clean and all the personal are friendly, courteous and always helpful. Just bringing your car in for service is a 5 star experience. You will receive valet service, and your car is returned washed and ready to go. More

Diego is always a first rate salesman who takes your concerns seriously and is ready to help his customers. I’d highly recommend him for your car needs. concerns seriously and is ready to help his customers. I’d highly recommend him for your car needs. More

I must say this dealership is the nicest I have ever been in...by far! The showroom floor just sparkles. The staff is so polite and ready to answer any questions. I drive a Lexus and I am going to look into in...by far! The showroom floor just sparkles. The staff is so polite and ready to answer any questions. I drive a Lexus and I am going to look into purchasing a Mercedes. More

When I walked in no one assisted Diego asked if he could help me he had me in and out with a brand new A220 help me he had me in and out with a brand new A220 More

Deign has been the best sales person I have ever dealt with at a Mercedes dealership I have owned a Mercedes since 1999, and last year I met Deiago and leased my first Mercedes From cherry hill I have with at a Mercedes dealership I have owned a Mercedes since 1999, and last year I met Deiago and leased my first Mercedes From cherry hill I have given his name to friends pat christopher More

Diego is one of the prime reasons I like CH Mercedes. He is knowledgeable, reliable, and a pleasure to work with. I would highly recommend speaking with Diego as I know you will extremely gratified. He is is knowledgeable, reliable, and a pleasure to work with. I would highly recommend speaking with Diego as I know you will extremely gratified. He is very easy to talk with and the take away is that he is truly interested in excellent customer service. More

Visited Mercedes Benz of Cherry Hill for the 1st time. The place is Top Notch! Staff is very friendly and attentive. I took a look at there service bays....quiet and spotless! The place is Top Notch! Staff is very friendly and attentive. I took a look at there service bays....quiet and spotless! More

Poor Service and Management Terrible incompetent service that is matched by incompetent management. Bought two cars here and will never buy from this dealer again. Neither shou Terrible incompetent service that is matched by incompetent management. Bought two cars here and will never buy from this dealer again. Neither should you. Had a nail in my tire, called parts and service to confirm that my exact tire was in stock. Confirmed twice. Service told me to come in and they would replace. Arrived at 9AM only to watch haphazard kids jump from one car to the next ignoring me and taking people out of order. Finally, helped after 20 minutes of waiting and told car would be ready in an hour or so. Inside covid precautions are seriously lacking. No hand sanitizer anywhere and customers without masks. You would think there was not a pandemic. Good luck to those employees who will likely catch something there. 2.5 hours later after standing out in the sun because the inside of the place was less than comfortable, I am told that actually do not have the tire in stock. They made a mistake and I am told to head home (30 minutes away) and come back tomorrow? Asked for a manager and a courtesy car. MB of Fort Wash. always provides courtesy cars. Told sorry no courtesy cars, but we can put you in a Lyft. A LYFT in COVID, really? Asked if someone could pick my car up tomorrow because of the mishap-- told no. Final slap in face was manager telling me he would give me a nice discount for the hours of wasted time and hassle. How much? $25 off of the $280 marked up tire. Too generous. Asked for sales manager, but she was too busy getting berated by another very unhappy customer. Called MB Fort Wash. and everything was as smooth as cake. Will never buy a car from here again and will tell everyone that I know not to as well. Service matters as does a response from managers. If you make a mistake, apologize and make it right. When you decide to offend the customer even more, you will lose him and many of his friends. Shame on me in some ways because this was the second serious screw up that I had with this dealer. I should have never come back after they tried to slip a new car with damaged paint past me before. More

Desmond Brifu is one in a million! He is such a breath of fresh air in the car leasing/buying process, very knowledgeable and personable. He has a way of making you feel like family, all the while being comp fresh air in the car leasing/buying process, very knowledgeable and personable. He has a way of making you feel like family, all the while being completely professional. I would recommend anyone I know interested in leasing/purchasing a vehicle to Desmond! A++++ service, always!!! More

MB Cherry Hill sold me a “new” (what will likely be) lemon. Within one week of purchasing my new A220 a check engine light came on for a fuel pressure sensor that needed to be replaced. I had to leave work earl Within one week of purchasing my new A220 a check engine light came on for a fuel pressure sensor that needed to be replaced. I had to leave work early and wasn’t even given a Mercedes loaner for the three days it took to fix this. Five months later another check engine light came on. This time the diagnostic chip needed to be replaced. I had to wait three hours at the service department to have this replaced, and I had a vacation cut short to address this. One week later I go to close my moonroof and the cloth on the sun visor comes undone and gets stuck in the moonroof. It will now only open half way, and I’m hoping this will be covered under warranty. Another three hours or more of my time wasted. Five months of owning a “new” 2020 A Class and I’ve been blessed with two check engine lights and a malfunctioning moonroof. Kira from Mercedes USA said all I can do is “document” these issues and hope to eventually build a strong lemon law case. I’ve experienced more empathy from just about every other car dealer I’ve been to. The fact that a “luxury” vehicle is built with such cheap components is borderline fraudulent. Mercedes Benz should be embarrassed to be using the “Best or Nothing” tag line in their marketing. I’ve been sure to share my experience with Mercedes Benz with others who drive luxury cars More