Mercedes Benz of Cherry Hill

Diego provided exemplary service throughout my purchasing process. All questions were answered quickly via text/ phone call or email. He drove a sample Mercedes to my home so that I could see h purchasing process. All questions were answered quickly via text/ phone call or email. He drove a sample Mercedes to my home so that I could see how it would fit with a second vehicle in my garage. When my 450 GLE 2021 Mercedes arrived, Diego offered me a ride to the dealership to pick it up. Once in my new vehicle, he thoroughly explained in detail all of the salient features including all of the controls. Diego certainly exemplifies professionalism at its best. He was knowledgeable, polite, and patient. I would highly recommend him to any of my friends and colleagues. More

Diego went above and beyond to assist me in my most recent Mercedes Benz vehicle purchase. He helped me customize my vehicle and provided thorough detail of each feature. He is always there to help whe recent Mercedes Benz vehicle purchase. He helped me customize my vehicle and provided thorough detail of each feature. He is always there to help when I have a question or concern. I am highly satisfied with this whole experience. Thank you! More

Wiring with Diego was great. He communicated clearly and helped us get the exact car we wanted. He was professional, courteous, and checked in with us numerous times during and after our purchase. helped us get the exact car we wanted. He was professional, courteous, and checked in with us numerous times during and after our purchase. More

Diego was walked me through all the options on the car I purchased. He also provided a great no pressure sales experience for my Mercedes. purchased. He also provided a great no pressure sales experience for my Mercedes. More

Diego Delrio is the best Salesperson he sold me 3 cars with a professional and knowledgeable support. Thanks Diego for all you do. Thanks u with a professional and knowledgeable support. Thanks Diego for all you do. Thanks u More

Great experience! Diego was attentive and knowledgeable. He was patient with all our questions and made sure we knew all our options. He is prompt with communications. When our car arrived he made sure he s He was patient with all our questions and made sure we knew all our options. He is prompt with communications. When our car arrived he made sure he showed us every little detail. He was a pleasure to work with! More

I literally came to my appointment knowing the exact car that I wanted and the price that I needed to pay. Left 15 minutes later looking for another dealer to go to. that I wanted and the price that I needed to pay. Left 15 minutes later looking for another dealer to go to. More

THE WORST CUSTOMER SERVICE EXPERIENCE EVER IN SERVICE.My THE WORST CUSTOMER SERVICE EXPERIENCE EVER IN SERVICE. My mothers first time servicing her gle350 here, was recommended to TED by a former employee. THE WORST CUSTOMER SERVICE EXPERIENCE EVER IN SERVICE. My mothers first time servicing her gle350 here, was recommended to TED by a former employee. NO COMMUNICATION. Had to ASK REPEATEDLY for an email copy of the estimate over the span of 3 days (they didn't even bother to get her email at her drop off for service). Don't expect a service loaner if you did not purchase your car from them, even though paying over 1K for the services done. ANGELA BROWN, the "Service Manager" has the same customer service skills as an over worked food industry employee. Everyone had an attitude when speaking to them and questioning the RO bill, they literally could CARE LESS. Car was in service for 5 days for a "4 hour job" because it was PULLING TEETH to get ahold of someone and have them send the RO to approve any work. I've never experienced anything like this working in the industry for over a decade. Tried to overbill hours until I questioned and then "oh, sorry I was given the wrong information" -- If your looking to get a swift kick in the gut and talked to like your beneath them, then head on down to Mercedes Benz of Cherry Hill. I wish we would have read the reviews before going, as these two we dealt with appear to have this issue with multiple people. Glad Cherry Hill Imports really cares what customers think! (had to give at lest one star to post review) More

The beginning of the transaction was smooth. Desmond is great! We made a deal in a span of a week mostly online. That in & of itself says alot. He really helped me out and brought his manager (Yanni) in wh great! We made a deal in a span of a week mostly online. That in & of itself says alot. He really helped me out and brought his manager (Yanni) in whenever there was a something he needed to get further clarification on. Got me a great deal with a little bit of pushing in the right direction. Have to point out he stayed with me past close !! to get me in my car. Just exceptional. Now onto the bad. The finance office and Mr. Vinay Khanna. I get that people have bad days and occasionally get tired. But Mr. Khanna was needlessly rude, arrogant and dismissive at the end of an already long day. That could potentially be overlooked if he wasn't also incompetent. He quoted me a total lease amount close to 7k over my total lease cost. Not the type of guy you want running your numbers. If it wasn't for the manager stepping in and the fact I got a great deal I would have walked. Also very bizarrely and hard to believe but after I finished the transaction I pulled out into the parking lot. Was waiting in the car trying to get my bearings. He drove very aggressively at me in his black MB and then speeded off. If management is reading this was around 7:30-40 PM on 2/4/21. As you might imagine this dulled what should have been an exciting experience. More

I love my new car. Desmond was an absolute treasure to work with. He’s the ultimate professional. He helped to make my purchase seamless during the pandemic. work with. He’s the ultimate professional. He helped to make my purchase seamless during the pandemic. More