Mercedes Benz of Cherry Hill

Diego Delrio is the best Salesperson he sold me 3 cars with a professional and knowledgeable support. Thanks Diego for all you do. Thanks u with a professional and knowledgeable support. Thanks Diego for all you do. Thanks u More

Great experience! Diego was attentive and knowledgeable. He was patient with all our questions and made sure we knew all our options. He is prompt with communications. When our car arrived he made sure he s He was patient with all our questions and made sure we knew all our options. He is prompt with communications. When our car arrived he made sure he showed us every little detail. He was a pleasure to work with! More

I literally came to my appointment knowing the exact car that I wanted and the price that I needed to pay. Left 15 minutes later looking for another dealer to go to. that I wanted and the price that I needed to pay. Left 15 minutes later looking for another dealer to go to. More

THE WORST CUSTOMER SERVICE EXPERIENCE EVER IN SERVICE.My THE WORST CUSTOMER SERVICE EXPERIENCE EVER IN SERVICE. My mothers first time servicing her gle350 here, was recommended to TED by a former employee. THE WORST CUSTOMER SERVICE EXPERIENCE EVER IN SERVICE. My mothers first time servicing her gle350 here, was recommended to TED by a former employee. NO COMMUNICATION. Had to ASK REPEATEDLY for an email copy of the estimate over the span of 3 days (they didn't even bother to get her email at her drop off for service). Don't expect a service loaner if you did not purchase your car from them, even though paying over 1K for the services done. ANGELA BROWN, the "Service Manager" has the same customer service skills as an over worked food industry employee. Everyone had an attitude when speaking to them and questioning the RO bill, they literally could CARE LESS. Car was in service for 5 days for a "4 hour job" because it was PULLING TEETH to get ahold of someone and have them send the RO to approve any work. I've never experienced anything like this working in the industry for over a decade. Tried to overbill hours until I questioned and then "oh, sorry I was given the wrong information" -- If your looking to get a swift kick in the gut and talked to like your beneath them, then head on down to Mercedes Benz of Cherry Hill. I wish we would have read the reviews before going, as these two we dealt with appear to have this issue with multiple people. Glad Cherry Hill Imports really cares what customers think! (had to give at lest one star to post review) More

The beginning of the transaction was smooth. Desmond is great! We made a deal in a span of a week mostly online. That in & of itself says alot. He really helped me out and brought his manager (Yanni) in wh great! We made a deal in a span of a week mostly online. That in & of itself says alot. He really helped me out and brought his manager (Yanni) in whenever there was a something he needed to get further clarification on. Got me a great deal with a little bit of pushing in the right direction. Have to point out he stayed with me past close !! to get me in my car. Just exceptional. Now onto the bad. The finance office and Mr. Vinay Khanna. I get that people have bad days and occasionally get tired. But Mr. Khanna was needlessly rude, arrogant and dismissive at the end of an already long day. That could potentially be overlooked if he wasn't also incompetent. He quoted me a total lease amount close to 7k over my total lease cost. Not the type of guy you want running your numbers. If it wasn't for the manager stepping in and the fact I got a great deal I would have walked. Also very bizarrely and hard to believe but after I finished the transaction I pulled out into the parking lot. Was waiting in the car trying to get my bearings. He drove very aggressively at me in his black MB and then speeded off. If management is reading this was around 7:30-40 PM on 2/4/21. As you might imagine this dulled what should have been an exciting experience. More

I love my new car. Desmond was an absolute treasure to work with. He’s the ultimate professional. He helped to make my purchase seamless during the pandemic. work with. He’s the ultimate professional. He helped to make my purchase seamless during the pandemic. More

Horrific service experience at this dealership. This review is not for sales but their service department. Lets start with the appointment called in a day before and asked them to change the appointment review is not for sales but their service department. Lets start with the appointment called in a day before and asked them to change the appointment to todays date and was told its done which it wasnt. Luckily someone followed up from online service team/ sales team (not sure) but helped me reschedule the appointment for today. When i went into dealership the first issue with the windshield was not covered under warranty the next issue which is changing the knob/dial mechanism on the center console took them 4 hours to complete ... seriously if i haven't bought the car from you dose not mean u have to make your money by other means. My service advisor JEFFREY did not know any thing seriously this guy was sleeping at the job. I literally have to goto him to ask for updates ... this dude keep telling me they are working on it ended up waiting for 4 hours..xxxx get up and smell the coffe ... then their parts department is another issue .... they don't give out part numbers ? Who do that ?? I was like seriously the manager backed him up, that this is our policy. When i asked him where its written no answer from him!! Conclusion , I’m not sure about sales so wont comment on that ... but for service please run away from this dealership their service associate Jeffrey is slow as xxxx and their service department will try to make money out of you ... i thought 2020 was weird !!! More

The entire Cherry Hill team wasAmazing!! Desmond is The entire Cherry Hill team was Amazing!! Desmond is really a great guy and he exceeded all Of my needs and expectations very professional very flex The entire Cherry Hill team was Amazing!! Desmond is really a great guy and he exceeded all Of my needs and expectations very professional very flexible I am recommending everyone to this dealer . Such a great Experience and I love My vehicle ! I finally got my dream car Desmond made my dreams come true . I can’t thank the team enough. Thanks Desmond, Anthony and Ty. More

Amy replied and called to confirm what I was looking for. Brent came back to me with an estimate on a new lease which was outrageously high. I asked for a better deal but I was essentially told "go fi for. Brent came back to me with an estimate on a new lease which was outrageously high. I asked for a better deal but I was essentially told "go fish!", so I did and leased the same type of vehicle for significantly less at MB of Wilmington, DE. There, we worked with EJ Willard, no xx, and picked up the vehicle two days ago. ...good luck, MB of Cherry Hill sales force. Since we live only 3 miles from you, I guess you'll see us for servicing of the Mercedes we leased at MB of Wilmington. Oh, the irony!!! More

Desmond provides a great experience. No pressure and shows you exactly what you ask for down to the last detail. Courteous and great customer service. Would recommend him to anyone. Made the process smo shows you exactly what you ask for down to the last detail. Courteous and great customer service. Would recommend him to anyone. Made the process smooth and easy. Walking away you will be pleased. More