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Mercedes-Benz of Charlottesville

Charlottesville, VA

Overview
Reviews
Vehicles
4.6
111 Reviews
Call Dealership (434) 817-3380

1381 Richmond Rd

Charlottesville, VA

22911

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Showing 111 reviews

August 20, 2022

Tiffany Brown went out her way to be helpful. She was friendly and very knowledgeable. Outstanding customer service. More

by jmundie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Brown, service manager
Report | Print
Aug 22, 2022 -

Mercedes-Benz of Charlottesville responded

We're so happy to hear that Tiffany went above and beyond to make your experience great! Thank you for your kind review!

July 31, 2022

Outstanding customer service! Everyone was extremely professional and respectful of my time. Best car buying experience by far! More

by jimcassidy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack
Report | Print
Aug 01, 2022 -

Mercedes-Benz of Charlottesville responded

Everyone here loves to hear from customers like you! Thanks for giving Mercedes-Benz of Charlottesville a chance, and for leaving such wonderful feedback!

July 29, 2022

Always friendly and helpful. Great service and knowledgeable staff. Always a good wxperience going to Charlottesville. More

by Rosie268
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany
Report | Print
Aug 01, 2022 -

Mercedes-Benz of Charlottesville responded

Thank you for giving us the opportunity to service your vehicle! We greatly appreciate this feedback and look forward to seeing you again at Mercedes-Benz of Charlottesville!

July 22, 2022

Very clean facility and friendly associates. Would have been nice to have a loaner car. More

by zimmermanaa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ragina Fitz
Report | Print
Jul 25, 2022 -

Mercedes-Benz of Charlottesville responded

I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. Please call or email when you have a moment so that we can make sure your concerns are addressed. Sincerely, Christopher Blinkinsoph, General Sales Manager, cblinkinsoph@mbofcharlottesville.com

July 06, 2022

Service advisors are thorough and all work was done to perfection. Thanks for always being there for us! More

by roller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany
Report | Print
Jul 07, 2022 -

Mercedes-Benz of Charlottesville responded

Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us here at Mercedes-Benz of Charlottesville. We count ourselves lucky for customers like you, and we look forward to working with you again in the future!

June 21, 2022

Well organized and reliable service. Our 350E is nearing the end of its life and we rely on the dealership to keep it running. More

by dtmatlaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany
Report | Print
Jun 23, 2022 -

Mercedes-Benz of Charlottesville responded

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words! We look forward to seeing you again here at Mercedes-Benz of Charlottesville

April 28, 2022

Needed some work and a state safety inspection. No appointment walk in and they took care of me . The man who washed my car made my day , because he vacuumed.Thanks to everyone! More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ragina Fitz
Report | Print
Apr 29, 2022 -

Mercedes-Benz of Charlottesville responded

Hi Bob, we're so happy to hear that your appointment went well. Thank you for sharing your feedback with us!

April 22, 2022

Excellent service. The staff explains what will be done and gives realistic time frames for repairs. More

by djkerrigan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Brown
Report | Print
Apr 22, 2022 -

Mercedes-Benz of Charlottesville responded

We're so glad you enjoyed working with our team! Thank you for your kind review!

April 21, 2022

They continue to provide excellent, personal professional service! I trust them to care for my car and to help me with anything I need to continue to drive my 10 year old Mercedes. More

by J.P.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather, Tiffany and Regina
Report | Print
Apr 22, 2022 -

Mercedes-Benz of Charlottesville responded

Hi J.P., we sincerely appreciate your business time and time again! We look forward to working with you again in the future!

April 19, 2022

We are always well-cared-for at Brown's MB. They did just what was requested. No issues - and friendly, professional staff. More

by bekermb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany and Ragina
Report | Print
Apr 20, 2022 -

Mercedes-Benz of Charlottesville responded

We're so glad you had a great experience. Thank you for your kind review!

Apr 20, 2022 -

bekermb responded

You folks deserve it. In a world where too few do what's their job, you excel! George www.bekers.org

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