Mercedes-Benz of Charleston

Test drove a 2015 BMW X6 I want to take a moment and share the pleasant experience I had when I visited and test drove a vehicle at Astorg Auto of Charleston, WV. Steve Reese, I want to take a moment and share the pleasant experience I had when I visited and test drove a vehicle at Astorg Auto of Charleston, WV. Steve Reese, the Sales and Leasing Consultant that worked with me was extremely courteous, patient and accommodating when answering all the many questions I had. I tend to be a detail person; a car dealers worst nightmare however that didn't phase Steve. He made every effort and succeeded with answering every question I could come up with and did it with a smile. I would highly recommend working with him and this dealership when considering your next car. D. Russell, Lexington, KY More

Great experience! I recently bought a vehicle at Astorg Auto. Had a great experience, never felt rush to buy a vehicle and very knowledgeable about every vehicle I look I recently bought a vehicle at Astorg Auto. Had a great experience, never felt rush to buy a vehicle and very knowledgeable about every vehicle I looked at. I recommend to see Steve Reese for a different experience you will only receive at this dealership. More

Best Decision ever! Bieng 6 months pregnant, price and safety were our number one concern. Steven Reese helped us find what we were looking for and so much more! He even Bieng 6 months pregnant, price and safety were our number one concern. Steven Reese helped us find what we were looking for and so much more! He even took the time to make sure I knew how everything worked and was set up properly as far as connecting the blue tooth with my phone, etc. I absolutely recommend Astorg Auto of Charleston. More

INCOMPETENT DEALERSHIP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! What initially began as a great experience with Astorg during the purchase of my most recent vehicle, a Volvo V60, quickly became a nightmare. I purch What initially began as a great experience with Astorg during the purchase of my most recent vehicle, a Volvo V60, quickly became a nightmare. I purchased the car on a Friday- the purchase agreement and all necessary documents were signed by myself and by the authorized dealer representative. The deal was done. On Saturday morning I received a call that the dealership made a mistake on the deal and that I needed to sign an entirely different purchase agreement through Volvo that would increase my APR and the overall amount financed even though they admitted the error was entirely on their end. The dealership took it upon themselves to check my credit with Volvo without my authorization. I called the finance manager and left a message regarding this issue 1 month ago and have still never been called back. After a couple of weeks of back and forth, I was told that I could just stick with the original agreement. After I hadn't received any information from United Bank (who the car is financed through), I called United and the dealer had not submitted any paperwork regarding the purchase of the vehicle, so I had to contact Astorg AGAIN to tell them to submit the contract. Finally, I received notification that the original purchase agreement has been "misplaced" and I need to sign another in order to transfer the title from WV to OH. This has been the worst experience with customer service that I have EVER had. The lack of professionalism, disorganization, and negligence that this dealership exhibits is infuriating! I will never work with this dealership again, and I suggest you avoid them at all costs! More

The Best! From the moment we walked in until the moment we drove away in our new car it was a great experience. Diana and Jon were on pointe and ready to listen From the moment we walked in until the moment we drove away in our new car it was a great experience. Diana and Jon were on pointe and ready to listen to our needs and help us find the right vehicle. We will be back next time we are in the market for a new vehicle! More

Awesome Astorg Astorg staff were knowledgeable and made sure we understood many of the Volvo XC 60’s features. They even set up the Volvo on call app on our mobile d Astorg staff were knowledgeable and made sure we understood many of the Volvo XC 60’s features. They even set up the Volvo on call app on our mobile device. Diana was responsive to any inquiries and helped us every step of the way.. John was instrumental in educationing us on the vehicle and Chris was instrumental in sealing the deal. Great customer experience. Good selection of vehicles on the lot. Definitely will recommend Astorg. More

Great customer service Brian at Astorg Auto was the best! He has been super attentive, honest and detailed through the entire purchase. I recently moved out of state and the Brian at Astorg Auto was the best! He has been super attentive, honest and detailed through the entire purchase. I recently moved out of state and they brought my car to me. Brian made several videos and had calls with me to make sure I knew how to use all the features of the car. I would definitely recommend purchasing from Astorg! More

GREAT EXPERIENCE! Gerry Flynn was amazing to work with. Gerry was very professional, efficient, and did what he said he was going to do. He was extremely responsive and prompt with his follow up. I was Gerry was very professional, efficient, and did what he said he was going to do. He was extremely responsive and prompt with his follow up. I was an out of town buyer and he arranged for my vehicle to be transported to me the very next day after purchase. I enjoyed working with Gerry and would do business with him again. More

Great experience! This was probably one of the most pleasant, efficient buying experiences I have ever had. No haggle pricing is a definite plus. The prices are on the This was probably one of the most pleasant, efficient buying experiences I have ever had. No haggle pricing is a definite plus. The prices are on the money and some of the lowest in the area. I highly recommend giving Astorg Auto a try. More

John Brown is extremely helpful and did a great job! John Brown went out of his way to be helpful and to be sure I fully understood all the features my new vehicle had to offer. Excellent job! John Brown went out of his way to be helpful and to be sure I fully understood all the features my new vehicle had to offer. Excellent job! More