Mercedes-Benz of Charleston

Excellent sales and customer attention We found everyone in this dealership to be extremely helpful and courteous from T.A.Davis in the finance department to the Mercedes Concierge who exp We found everyone in this dealership to be extremely helpful and courteous from T.A.Davis in the finance department to the Mercedes Concierge who explained everything on the vehicle to me. Especially enjoyed working with our salesman, John Brown and with Jeff Carpenter. John was very patient as it took me a couple of months to make up my mind! He was able to answer any questions we had with complete knowledge and always a smile. wouldn’t consider buying any place else! Very pleased with our purchase. More

Great Service! Brian Lister has been our go to guy for the last 3 years. My husband and I both had Rover leases and have both recently decided to stay with the Astor Brian Lister has been our go to guy for the last 3 years. My husband and I both had Rover leases and have both recently decided to stay with the Astorg family. They are always there to advise and assist with any issues and always make us feel like a priority! More

Astorg No one takes better care of you than Astorg and specifically, Brian and Jeff! I’ve bought several cars there and have always been pleased! No one takes better care of you than Astorg and specifically, Brian and Jeff! I’ve bought several cars there and have always been pleased! More

Steve Reese Steve was proactive about trying to appease our needs while being polite and respectful. He answered all questions while going out of his way to go ov Steve was proactive about trying to appease our needs while being polite and respectful. He answered all questions while going out of his way to go over every detail of the car that we purchased. He even followed up after the purchase to ensure that everything was going good with the car. More

Superb customer service Overall a pleasant purchasing experience, worked with a cordial, hospitable and helpful salesman, will recommend Steve Reese to my family and friends Overall a pleasant purchasing experience, worked with a cordial, hospitable and helpful salesman, will recommend Steve Reese to my family and friends in the future More

Easy to deal with This was a fast process that we did mostly over the phone. Delt with a friendly staff that was very accommodating and made the process very easy. This was a fast process that we did mostly over the phone. Delt with a friendly staff that was very accommodating and made the process very easy. More

Review I had a great experience at Astorg in Charleston, WV. Mike was very kind and helpful to make my purchase a stress free and enjoyable experience. I had a great experience at Astorg in Charleston, WV. Mike was very kind and helpful to make my purchase a stress free and enjoyable experience. More

Great salesman First time buyer of a Mercedes, I showed up at dealership shopping Audi’s. Mike Smith listened to my needs and request for a new vehicle and asked if First time buyer of a Mercedes, I showed up at dealership shopping Audi’s. Mike Smith listened to my needs and request for a new vehicle and asked if I would like to look at a GLC. After looking at vehicle and the test drive I was sold. Mike has been a great salesman and very attentive. He is knowledgeable of the vehicle and a no bs kind of guy which is what my husband I like. He has been available for after purchase questions I have had. When it is time for a new vehicle we will definitely be looking for Mike again. More

Gerry Flynn made the buying experience a pleasure. Gerry Flynn and his associates at Astorg Auto provided me with royal treatment. Gerry was very knowledgeable about the vehicle and even programmed th Gerry Flynn and his associates at Astorg Auto provided me with royal treatment. Gerry was very knowledgeable about the vehicle and even programmed the settings for me, e.g. bluetooth. I am extremely pleased with my purchase and look forward to a great business relationship with Gerry and others at Astorg Auto of Charleston. More

Buying a pre-owned Mercedes Buying a car from Astor was honestly the best car buying experience of my life. It was actually pleasant, which is not a word that would normally come Buying a car from Astor was honestly the best car buying experience of my life. It was actually pleasant, which is not a word that would normally come to mind when describing buying a car. The past five vehicles I have purchased or leased have been out of state, because I did not like the way I was treated by in state dealerships, or the "deals" that were offered. I also never considered buying a pre-owned vehicle, but my mind was changed by the straightforward way Astorg sells their certified pre-owned vehicles. Astorg has a different philosophy of taking care of their customers and I very much appreciated it. I don't like to haggle, and appreciate when things are up-front with no hidden costs or agendas. Our next vehicle will definitely be purchased at Astorg. My husband and I feel that every aspect of the experience was phenomenal, from Gerry our salesperson, to T.A. Davis the finance director, and including Tyler Astorg, who was extremely kind, fair,and informative. My husband and I were both in shock at how easy this experience was,and we both look forward to working with this dealership in the future from the service, to buying. More