Mercedes-Benz of Chantilly

Great customer service is quick, easy, Thank you Miss Karen Ramirez you are the best. Karen Ramirez you are the best. More

The person that attend me was very respectful, kind etc and best of all she speaks my native language. Best customer service I’ve received from anywhere. and best of all she speaks my native language. Best customer service I’ve received from anywhere. More

The salesman was very patient, listening to us and gave us many recommendations to make the best choice. us many recommendations to make the best choice. More

Everyone's nice and perfect services. Definitely I will come back for my next car later. Definitely I will come back for my next car later. More

Splendid support from the Mercedes Benz of Chantilly team, can’t recommend them enough. They know how to take care of the customers. Zabed in particular has been outstanding since day 1. He has been pro team, can’t recommend them enough. They know how to take care of the customers. Zabed in particular has been outstanding since day 1. He has been proactive and supportive of all my requests till the car was delivered. These guys are the best. Thanks 🙏 More

I had the best experience and received a terrific deal. This is my first time owning a Mercedes and I love it...I highly recommend this dealership. Jerome Webster was great!!! This is my first time owning a Mercedes and I love it...I highly recommend this dealership. Jerome Webster was great!!! More

I originally visited another dealership/salesman who was referred to me by a friend. The salesman did not work to get the vehicle that I wanted even though I was willing to wait for the vehicle. He kept c referred to me by a friend. The salesman did not work to get the vehicle that I wanted even though I was willing to wait for the vehicle. He kept counterproposing options that did not fit my lifestyle. I went in to MB of Chantilly and within an hour of working with Zabed Chowdury, I had ordered my car exactly like I wanted. The pickup process was smooth. It was almost too easy of a process! More

Sadik was very rude and condescending. He was not welcoming at all and judged me. He made my experience horrible for this to be my first Benz purchase. He said things like “oh this down pa He was not welcoming at all and judged me. He made my experience horrible for this to be my first Benz purchase. He said things like “oh this down payment is going to be a lot” and “do you at least make double the car cost” as if I couldn’t afford it. I am a young black woman and he stereotyped me as soon as I walked in as if I was going to waste his time. He was very stubborn and arrogant the whole process until I finalized everything with David Han. He also had an attitude because I was trading a car in as if it was more work for him. Once the car was paid for he was all smiles and even sat in the car with me for 30 minutes to show me features I didn’t care about. I give Sadik 0 stars and I should’ve switched car sales men. On the other side my car is beautiful and exactly what I want. More

This dealership tested me super well and gave me a terrific deal on a Mercedes. I love my car and highly recommend them for your next purchase. terrific deal on a Mercedes. I love my car and highly recommend them for your next purchase. More

Below is a terrible experience in detail with this location. My advice would be to stay away from this location and their service center specifically. I would urge anyone to think twice before working location. My advice would be to stay away from this location and their service center specifically. I would urge anyone to think twice before working with Milton and Karen Hernandez. I have been coming to this location for about 6 years, and the tysons location for about 5 years prior to that. Our most recent visit to this location with Milton and Karen Hernandez was easily the worst experience/exchange in terms of customer service. We made an appointment weeks in advance, and made sure to request and confirm a loaner vehicle, to bring our car to be checked out since the check engine light turned on. My father, who is 73 went to drop the car off at 7am. He was told there were no loaner vehicles and he would be put in a Lyft back home and brought back when the car was ready. He was told it would take 2 hours, at most 3, verbatim. 6 hours later my father called Milton to check on the progress of the car and Milton proceeded to SHOUT at my father saying they're busy, the car is not ready, and if he wants it he can just come and pick it up himself. At this point I had landed back home from a work trip and called Milton myself from the airport. He denied any wrongdoing or claiming to state the car would only need a couple of hours. He also ordered me a Lyft back home since it was my car that was at the dealership. (only good part of this experience). About 30 minutes after that initial call, we received a full report on the car with a $8,000 required fix. I declined the fix because I wanted to get a second opinion before making such a request. My 73 year old father then went to pick up the car, and he was told, extremely rudely, by Karen Hernandez, that he had to pay around $170/$180 for the check that was done on the car. We have been customers of Penske Mercedes for about 11 years now, and not once, not ever, have we ever been asked to pay for a check up on any of our cars. At this point I spoke to Karen on the phone and said we will not be paying the the fee since we were never told about it, not before, and certainly not on the day we dropped the car off. She then proceeded to say 'the car is old and it is now out of warranty, this is how our employees get paid' - and I said that is fine, but you cannot charge a customer without ever communicating that there is a charge, especially since historically, for 11 years, we have never been charged such a charge. Karen then said 'well then I wont give you the keys and you are not getting the car back until the charge is paid'. At this point I asked my father to speak to a manager. They spent some time looking for a document they claimed he signed agreeing to pay, going as far as looking in garbage bins. Only to come back and hand him the keys because they realized they never asked him to sign anything, and they looked through his account and saw he has never been charged for a check up. This experience changed the way we view Penske and Mercedes Benz of Chantilly forever. Sadly, we were on the cusp of purchasing a new car and this experience has insured we will never purchase another car from Penske Mercedes Benz Chantilly or Tysons. I have started to grow suspicious of this location because I brought my car for a full check up before my factory warranty expired, at least 3 times within the last few months of it being active. We were always told the car is in perfect condition, sometimes despite a few complaints. Within less than 30 days of the warranty expiring, several issues started to come up. I was very suspicious of the timing because how can so much damage accumulate over such a short period of time with no increase in usage or drivers. Within months. More