Mercedes-Benz of Chantilly

Jerry F (sales Manager) and Mariela R set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry, Mariela was responsive, extremely knowledgeable, not the board for a perfect customer experience. From the moment I reached out with a brief inquiry, Mariela was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. . I had a great experience at the Mercedes Benz of Chantilly. Found the exact car I wanted with excellent customer service and attention-to-detail. I highly recommend this dealership. More

On September 2nd, my vehicle was towed from Chantilly Mercedes Benz. I picked up my vehicle from Al’s Tow and Storage the same day. Upon towing my vehicle to German Auto Group for repair in which Chantil Mercedes Benz. I picked up my vehicle from Al’s Tow and Storage the same day. Upon towing my vehicle to German Auto Group for repair in which Chantilly failed to do. I saw my car was damaged from the exterior to the interior, I took pictures. Damage I saw as follows: • Windshield Cracked • Front end underneath is hanging. • Paint was damaged from weather detioriation • Trash was on the floor of drivers side • The center console damaged • Hood lining has grease stains (from getting in and out of car) • Alloy wheels were scratched Mercedes emblem missing from the tires • Lining on the drivers side panel is raveled • Underneath the steering wheel was removed sitting on the passenger side • Personal essentials - turned liquid or rancid • Money missing from Glove compartment Rotors rusted from setting up Top of trunk was totally scratched up One thing for certain, my car was not delivered in this condition. The goal of my vehicle being at the repair facility was to determine what was causing the smoke from underneath the hood. Consequently, the release latch (underneath the steering column) was not releasing for the hood to open. (To my knowledge, car repair shops staffing was low in physical labor, as well as, car rentals were low inventory. Therefore, I was not alarmed for my car being at the dealership for the time mentioned -from April 25th to September 2nd.- • 08.09.23-Spoke with Mr. Ahmad Director of Service) stated “I needed a battery and key replacement.” Each of these would cost me $600. I asked, “What kind of battery is in the car now as I want to replicate the same.” He replied, “I don’t know.” Also, I asked “Can the battery be replaced on the key? He replied, “No, the key go out all the time on these cars. It has no signal and needs replacement.” I said, “I have an additional key but would not be able to come up there as I do not have transportation.” –After the conversation, I did not understand why I needed to pay for a battery when it was working when I delivered there. o My car was delivered (April) with a working battery and key. As this was not mentioned on the day of delivery. 09.06.23 Spoke with German Auto Group, Sammy stated, “the vehicle is missing the battery.” Literally, the vehicle does not physically have a BATTERY. Also, there is something snag underneath the vehicle. It is hanging. 09.09.23 Went to GERMAN AUTO GROUP to see the damage and take pictures. Sammy, owner explained to me the brake rotors are rusted because of it “setting up.” Concerns: My vehicle of course was not pristine condition but, it was not in disrepair. Vehicles condition upon delivery to Mercedes Chantilly was not visually unappealing. I did not authorize my car to be towed away from the premises. No services were authorized. It seems my car was ransacked, possibly burglarized. I never authorized any removal of items from my vehicle. Nor removal of my battery as my vehicle was running upon drop off. Therefore, confirms battery was good. According to the state law, there are numerous violations: § 59.1-207.4. Offer to return replaced parts required; customer's right to inspect parts An automobile repair facility shall offer at the time the repair work is authorized to return to the customer any parts which are removed from the motor vehicle and replaced during the process of repair; provided that any part which is required to be returned to a manufacturer or distributor under a warranty agreement, trade-in agreement or core charge agreement for a reconditioned part need not be returned to the customer. If the customer wishes the return of replaced parts subject to core charge or other trade-in agreements, customer agrees to pay the facility the additional core charge or other trade-in fee. The customer retains the right to inspect requested returned parts even if custody is refused. More

Terry Tshikalu was a tremendous salesperson. He was extremely knowledgeable about the cars, patient with the process, and very respectful. He was not pushy. He worked with us for several hours a He was extremely knowledgeable about the cars, patient with the process, and very respectful. He was not pushy. He worked with us for several hours and invited us back the next day to provide a custom tutorial about the vehicle’s features. More

Our experience at CHANTILLY Mercedes-Benz was outstanding. Our salesman was very knowledgeable of our vehicle and all its features. The whole process was stress free and very smooth. Highly recom outstanding. Our salesman was very knowledgeable of our vehicle and all its features. The whole process was stress free and very smooth. Highly recommend. More

Entire buying experience was smooth, professional and pleasant. Staff was knowledgeable, respectful and great to work with. pleasant. Staff was knowledgeable, respectful and great to work with. More

Mr. Eric Carlson provided an outstanding professional service. He has a great knowledge about his work and explained all the details of the vehicle with such an ease that we could decide which features w service. He has a great knowledge about his work and explained all the details of the vehicle with such an ease that we could decide which features we should have in our car. We admire his patience, friendly attitude and felt very comfortable dealing with him. He made us feel that we are important. Definitely we will recommend his name to our friends. Shiv & Kajal Jindal More

I purchased my car on Sunday 7/9 after I signed all papers and left for home following day I noticed there was no logo/emblem in the rear trunk lid and called right away and let sales folks know about papers and left for home following day I noticed there was no logo/emblem in the rear trunk lid and called right away and let sales folks know about the issue, they agreed to put those back, but it took about 9 days to get them installed after dealing with service department, which provided a poor service. I also had to compromise for the missing floor mat, between waiting for ever to get the original Mercedes-Benz vs non-original, which they had already in the store. Bottom line a good dealership is expected to perform a thorough health-check before putting the car on display for sale. More

I would like to express my gratitude to Zahbed Chowdhury, Prince Addy, and David Han for the outstanding customer service I received. I initially brought my car in for service and walked out in a new vehicl Prince Addy, and David Han for the outstanding customer service I received. I initially brought my car in for service and walked out in a new vehicle that I love!!! Throughout my entire purchase they were extremely patient with me and answered any questions that I had about my new lease. Mr. Chowdhury went above and beyond to explain the features of the vehicle and even assist with the connection of my vehicle to my prehistoric phone. Mr. Addy, as always, insisted that he meet the needs of the customer as well as the needs and benefits it would bring to Mercedes Benz. And I can't forget my gratitude for Mr. Han during the final stages of the deal. Mercedes Benz has a power team with these three gentlemen assisting customers. I want to thank them...I am all smiles with my new purchase. More

Professional, organized and polite during the entire process. Zabed was very knowledgeable of the car we wanted. process. Zabed was very knowledgeable of the car we wanted. More