Mercedes-Benz of Chantilly | Page 59

I am amazed at how an upscale dealership treats me with so much concern and appreciation - you'd think I bought an AMG! (or whichever is the $200,000 that I cannot possibly afford). Instead of sending m so much concern and appreciation - you'd think I bought an AMG! (or whichever is the $200,000 that I cannot possibly afford). Instead of sending me away because my situation was not ideal, they worked hard in making it work. I had 11 months left to go on a lease and it was very likely that I would go over my mileage limit. Freddie showed me my new car and Prince Addy made it happen. They are amazing! I will never buy another brand! I am ecstatic at the level of service and impressed by the calibre of people who represent Mercedes at this location! Thule Huff.... More

Even though Sam Mingle had only been a sales person for Mercedes for abut a month he gave us veteran service. He was client focused earned our trust faster than sales people at other dealerships with longe Mercedes for abut a month he gave us veteran service. He was client focused earned our trust faster than sales people at other dealerships with longer tenure. I have owned 5 Lexus cars and was about to buy a Audio 8 but decided to visit the Mercedes showroom for a quick look went Sam changed the game with his professional and low key approach. I would highly recommend him to anyone wanting a quality vehicle and the service to go with it. Good work to the Sales Manager "Prince" for a keen eye on a great hire in Sam. They make a great team. Thanks again guys, Zemira Jones More

Me and my wife were in the market for a used C300. We inquired couple of Merc dealerships before talking to Bill, who promptly setup a meeting. On the day, Bill was quick to show the exact model we neede inquired couple of Merc dealerships before talking to Bill, who promptly setup a meeting. On the day, Bill was quick to show the exact model we needed with all the features we would be interested in. He anticipated very well what features customers would want in their car. The transaction was quick with no hassles, not much waiting time and was courteous through out the time. I didn't realize that there was only one key with the car until Bill said he would order one for me to pickup next week. Unlike many other sales guys who just like to sell the car no matter what, Bill actually sold an experience. I am glad that we bought our car from this dealer. More

My husband and I were in the market for a new Mercedes and I feel blessed that a friend of ours referred us to Jennifer. She made the whole "buying" process so comfortable and just put us at ease. From and I feel blessed that a friend of ours referred us to Jennifer. She made the whole "buying" process so comfortable and just put us at ease. From the moment we walked into the dealership until we drove out with our new Mercedes, Jennifer made it all happen she got me just an unbelievable deal, no hassles, no haggling, friendly, honest, courteous, just superior service. We will definitely refer & recommend Jennifer to anyone who is shopping for a Mercedes. More

Friendly & accommodating, Ronnie listened to our wants and concerns and was patient with us. The whole process was very simple & enjoyable. All the paperwork was very quick since we had a family din wants and concerns and was patient with us. The whole process was very simple & enjoyable. All the paperwork was very quick since we had a family dinner to go to; they made sure we got there on time. Ronnie took all the time we needed on delivery and made sure he explained all the little features on the car that could be confusing later. More

I stopped in to check out an 08 Accord they had on the lot as a trade in, that I found online on kbb.com. Sam went with me on the test drive and wasn't trying to push me one way or the other. I was hesita lot as a trade in, that I found online on kbb.com. Sam went with me on the test drive and wasn't trying to push me one way or the other. I was hesitant on the color, so Sam sent me info on some of the other cars that were about to be put on the lot. Sam gave me a great offer on the Accord, so I drove back in that evening and bought it! More

My wife and I had been searching for a new (used) car, and came upon one we liked at this dealership. En route, I called ahead and spoke to Freddie Hamad. I described the car and told him we were about and came upon one we liked at this dealership. En route, I called ahead and spoke to Freddie Hamad. I described the car and told him we were about 30 minutes away. He had the car cleaned and waiting for us when we showed up. He has a great personality, and his genuine affection for the Mercedes brand was immediately apparent. He believes in the product he sells. My wife and I both remarked that this was the best car-buying experience we've ever had. No haggling, no waiting around forever ... we just picked the car we liked and started the paperwork. Afterwards, Freddie took his time to show us all the neat little gadgets in the car, and even paired my wife's iPhone with the car's bluetooth. I would recommend him to anyone looking to buy a Benz. More

Incredible staff and selection. Would recommend to others. Clean service areas and comfortable customer waiting area. Excellent coffee. GM Oneal is willing to make deals happen. others. Clean service areas and comfortable customer waiting area. Excellent coffee. GM Oneal is willing to make deals happen. More

I purchased a new key for my ML320 for $150 and they wanted another $120 to program the key even after parts already told me that the programing was included in the price. The car was already in the sho wanted another $120 to program the key even after parts already told me that the programing was included in the price. The car was already in the shop for a recall and they didn't have the courtecy or decency to program the key while the recall was done and no loaner car. Awefull customer service for a 5 minute job. The epitome of a STEALERSHIP! To make matter worse, associate Emily Woods was so rude and actually hung up on me over the phone when I explained that Mercedes parts told me that there would be no charge to program. Unbeleivable customer service. No wonder Mercedes has such a bad name out there. Try another dealership or buy an Audi!! More

This is our second Mercedes-Benz that we purchased from Jennifer Chung in two years. Jennifer is the most honest, awesome, professional and knowledgeable person that we had the pleasure of meeting and purc Jennifer Chung in two years. Jennifer is the most honest, awesome, professional and knowledgeable person that we had the pleasure of meeting and purchasing two Mercedes from. I recommend that if you are considering the purchase of a Mercedes that you ask for Jennifer Chung. She will definitely make your experience at Mercedes one that you will never forget. Jennifer we appreciate everything you did to make our latest purchase so great! More