Mercedes-Benz of Chantilly

After owning several Lexus vehicles I was shown an alternative that suited me perfectly. My Mercedes Benz sales person helped me fine the right car with all the right options. He did it without the ha alternative that suited me perfectly. My Mercedes Benz sales person helped me fine the right car with all the right options. He did it without the hassel and stress that tends to come with buying a car. For me that's a major requirement. Stress and hassle comes with the territory in making the money to afford the car you want. You shouldn't have the same stress in spending it too. My sales person, Sam Mingle, understands that. He made my buying experience smooth and drama free. He was knowledgable, honest, and proactive. Sam made the process so smooth I not only walked away from my Lexus buying habit I walked right into a new S550 that got the job done. I liked the process so much I decided to do it again four months later. I bought my S550 in Sept and then came right make to Sam to buy a ML350 as a Christmas present for my wife. Again, Sam made sure finding the right car for my wife was accomplished hassle-free and without her ever suspecting what was happening. Sam made sure my gift was a true surprise, right down to supplying the right bow to complete the WOW. Sam Mingle is a true pro. He doesn't profess to know everything. He's not pushy. He just works hard to make sure he know what he needs to know to get done what you need when you need it. Thanks Sam, Zemira Jones More

I visited Chantilly Mercedes in November of 2012 with the idea of purchasing a 2012 E Class or a demo. When I entered the showroom, I was met by Sam Mingle. Sam pleasant greeting, and attitude in our brief idea of purchasing a 2012 E Class or a demo. When I entered the showroom, I was met by Sam Mingle. Sam pleasant greeting, and attitude in our brief discussion was superb. I mentioned that I was looking for a used Mercedes, he immediately showed me a car that I liked. My wife and I did a demo drive. However, my wife and I decided that we would think about it for a day or so. Sam did not try to exert any pressure on us such as why don't you take it now. I also informed him that we would be buying the car through USAA buying services, he advised us that the dealership was a participant in the USAA program. He gave me his card and said "please let me know if there is anything I can do further to help'. I returned several days later, sat down with him to select the type of car that I wanted and the cost that USAA had provided. His pleasant and can do attitude, along with superior service assured me that this is the dealership that I wanted to do business with. We discussed all of the options and color that my wife and I were interested in. He searched his system throughout the US for the car that we wanted. He found two, but were sold before I made my decision. He continued to look and the dealership found the vehicle that I wanted enroute to the U.S. The price was outstanding, and he assured me that I would have the vehicle before Christmas. Sam kept me informed as to the location of the vehicle exactly when it would arrive and be available for delivery. After taking delivery of the vehicle, I wanted to add two additional options. Sam again walked me through the process, made appointments with the service department and had the options installed. I also learned though the video link with Mercedes on how to operate different functions noted that a storage area under the trunk was missing. Sam immediately took the steps to have the item shipped to him and he personally installed in. It was a cold and blistery day in Va, but he personally installed the missing part. My recommendation to anyone interested in buying a vehicle that they contact Sam Mingle if they want superior customer service, and someone that continues to help in anyway possible after the sale of the vehicle. Chantilly Mercedes is fortunate to have a salesman of Sam's caliber. I have purchased more cars than I care to remember during my lifetime, and from my perspective Sam is among the top three sales persons that I have dealt with in my lifetime. Thanks again Sam for superb service More

I recently bought Mercedez Benz ML 350 from from this dealership and my overall experience was very good. Actually I visited this dealership few days back for purchase of an used Mercedez E class. The ca dealership and my overall experience was very good. Actually I visited this dealership few days back for purchase of an used Mercedez E class. The car we were looking for was sold few hours back. We met representative Sam Mingle that day. He was very courteous and in fact convinced us that just by spending little bit more, we can actually afford ML 350 which was always our first priority car. We found couple of white ML in stock also. We came back after a week to negotiate for white ML and to see if it can fit our budget. We spent less than 1.5 hours with Sam Mingle and his manager and the deal was done. The whole experience was very nice and we never felt that we were forced to take descision in haste. We walked out of the dealership in roughly 2 hours with our new car and frankly I give full credit for this deal to Sam as we never thought that we can actually afford a new ML 350. More

The positive experience started from the moment we walked through the front door, on a whim. We where looking at Audi's and BMW's and stopped by because the dealership was near another one. We where greeted through the front door, on a whim. We where looking at Audi's and BMW's and stopped by because the dealership was near another one. We where greeted and asked certain question on what vehicles we had interest in. The was no feeling of pressure and all of our questions where answered. We explained at what point in the purchasing process we where and it was meant with respect with no pushing. We reviewed what they had in stock and Robert walked one of the cars in the class we where looking at... going through the outside and inside features (including under the hood). We where offered a test drive but declined due to the time at night. The next day we returned to the dealership and Robert pulled a few of the car from stock and offered a test. He was depth and knowledgable of the different features on the cars. Our two oldest kids where with us and Robert offered them snacks and got them drinks while we where discussing the options we would prefer on the car. At that point the GM stopped by to answer any questions we had and see our kid offered them pizza... did not have to but it was very nice. We left to test drive some competitors again feeling not pressures. Later in the week Robert called to make sure we had all the information we needed. He was very respectful on the phone and explain that they would love to win our business and that we they would not waste our time if we came in and discussed a deal. We made our choice and after a few e-mail exchanges with Robert we came in. He did not rush, taking time to test drive the cars again picking the cars we where interested in to test drive. When we sat down to discuss the cars and price point Robert offered us a drink and the process went very smoothly. We made our price point very clear and it was met with NO haggling; actually is was better. Again - no pressure, just a very straight forward process - classy. The car was immediately detailed and then brought into one of the two delivery garages were we where provided our new owner orientation. The next day we received a call from the GM and Robert - separately - thanking us for our business and reminding us to stop by the dealership for anything we need. The experience was first class and i would have to highly recommend this dealership. More

MB of Chantilly was outstanding! I was in and out for the lease of a new car in just over 2 hours. The sales and finance team made things wonderfully easy. I truly appreciated the time Sam spent with m the lease of a new car in just over 2 hours. The sales and finance team made things wonderfully easy. I truly appreciated the time Sam spent with me reviewing all of the items in my new MB GLK. I really felt valued as a customer. My family and I will be back~! More

They are very friendly and helpful in my buying of the new car, even when there are some unexpected troubles happend during the final phase and they are really professional sales man! new car, even when there are some unexpected troubles happend during the final phase and they are really professional sales man! More

Excellent service, very pleasant buying experience. There was no pressure to purchase and all of the employees went above and beyond to make the experience a very easy and stress-free one. There was no pressure to purchase and all of the employees went above and beyond to make the experience a very easy and stress-free one. More

I am amazed at how an upscale dealership treats me with so much concern and appreciation - you'd think I bought an AMG! (or whichever is the $200,000 that I cannot possibly afford). Instead of sending m so much concern and appreciation - you'd think I bought an AMG! (or whichever is the $200,000 that I cannot possibly afford). Instead of sending me away because my situation was not ideal, they worked hard in making it work. I had 11 months left to go on a lease and it was very likely that I would go over my mileage limit. Freddie showed me my new car and Prince Addy made it happen. They are amazing! I will never buy another brand! I am ecstatic at the level of service and impressed by the calibre of people who represent Mercedes at this location! Thule Huff.... More

Even though Sam Mingle had only been a sales person for Mercedes for abut a month he gave us veteran service. He was client focused earned our trust faster than sales people at other dealerships with longe Mercedes for abut a month he gave us veteran service. He was client focused earned our trust faster than sales people at other dealerships with longer tenure. I have owned 5 Lexus cars and was about to buy a Audio 8 but decided to visit the Mercedes showroom for a quick look went Sam changed the game with his professional and low key approach. I would highly recommend him to anyone wanting a quality vehicle and the service to go with it. Good work to the Sales Manager "Prince" for a keen eye on a great hire in Sam. They make a great team. Thanks again guys, Zemira Jones More

Me and my wife were in the market for a used C300. We inquired couple of Merc dealerships before talking to Bill, who promptly setup a meeting. On the day, Bill was quick to show the exact model we neede inquired couple of Merc dealerships before talking to Bill, who promptly setup a meeting. On the day, Bill was quick to show the exact model we needed with all the features we would be interested in. He anticipated very well what features customers would want in their car. The transaction was quick with no hassles, not much waiting time and was courteous through out the time. I didn't realize that there was only one key with the car until Bill said he would order one for me to pickup next week. Unlike many other sales guys who just like to sell the car no matter what, Bill actually sold an experience. I am glad that we bought our car from this dealer. More