Mercedes-Benz of Chantilly

1st Time Mercedes Owners Experience Wunderbar! Ms Rodriquez, Was a true professional. She was very knowledgeable about the Mercedes, Ms Rodriquez recognized and acknowledged our preferences and wa Ms Rodriquez, Was a true professional. She was very knowledgeable about the Mercedes, Ms Rodriquez recognized and acknowledged our preferences and was prepared for our visit. More

Nightmare in Chantilly I drove from Richmond to Chantilly ( Passing through 3 Mercedes Benz Dealerships) in midst of traffic, snow and treacherous condition to come to this I drove from Richmond to Chantilly ( Passing through 3 Mercedes Benz Dealerships) in midst of traffic, snow and treacherous condition to come to this dealership, test drive and purchase a car that I have been discussing with the salesperson for three weeks. I thought we had great report and I made it clear to him what my demands were. Atmosphere was gloomy and plastic but did not phased me. Salesperson arguing with me over and over with me for an offer that I thought was very fair based on comparison with cars from other dealerships and sellers. Most importantly a manager who care even less ( to put it mildly) about his customers. It is not until I raised xxxx and complaint about the fact that I have never been to dealership where the manager never comes and greats a customer that he got out of his chair and met me outside. He really had nothing to say and really couldn't care less. This interaction was even worse. Non-apologetic and even more defying than ever thought this will be. . No warmth or empathy. This is the worst experience I have ever had trying to buy a car. This was a personal gift to myself. When you are about to hand someone thousands dollars over a purchase that is purely emotional and of this caliber it is at least refreshing to see that someone who pretends to care. That is not much to ask. I left this dealership flabbergasted and exasperated by what had just happen. This is my first Mercedes and they managed to make this a horrible ordeal thus far. More

Easy Peasy Michael LaGuardia and Norris made shopping and buying a car a very easy and pleasant experience. We got exactly what we wanted at a price that was am Michael LaGuardia and Norris made shopping and buying a car a very easy and pleasant experience. We got exactly what we wanted at a price that was amazing! This dealership is not your usual cut throat experience when buying a car. They are classy and treat you with respect. You can be sure you will get the best deal with the best price at Chantilly Mercedes. More

Lied about their service fees I had a crack on one of my rims and I called Mercedes-Benz of Chantilly to a get a price on my 2012 ML-350. The gentleman who answered the phone said I had a crack on one of my rims and I called Mercedes-Benz of Chantilly to a get a price on my 2012 ML-350. The gentleman who answered the phone said that Mercedes-Benz don't make new rims for that model anymore but they have refurbished ones for about $600. So, I decided to go there the next day to get that done. When I went there and I saw Louis, Lauren service advisor to help me with the replacement of the rim, she gave me a price of about $1100. I told her that I already got a price for a refurbished rim for about $600. She told me that they don'e have refurbished rims and all their rims are brand new and that is the price. She made a phone call to be sure and she said yes, that is the price and we do not have refurbished rims. I decided to leave and not pay the $1000 for the new one. Then she said let me talk to someone to see if I can do something for you. She make a phone call and brought the price down to $800. I was still now happy with the price and decided not go with the $800. Then she said let me talk to someone to see what I can do for and she told me to wait in the waiting room. She came back and said that yes they do have refurbished rims and I got it for the price I was told on the phone for about $600. A week later I had a different issue with my 2012 GL-450 with “malfunction error” and this time I saw Freddy Diaz service advisor. I was told that the issue is a compressor went back and needs to be replaced. I asked him if there is any other issue with the car besides the compressor. He said no, the service tech look at your car and that is the only issue at the moment. I decided to move forward with the service and have them replace the compressor. When the service was done Freddy called me and said that they just found a leak and that is going to cost me another $1400. I DO NOT trust this dealer with their service department and I DO NOT recommend them to anyone. More

Excellent Service Both Mr. Milton Johnson and Manikath James are very easy to deal with. They give good advice and service. I highly recommend this outfit. Dr. Raj Both Mr. Milton Johnson and Manikath James are very easy to deal with. They give good advice and service. I highly recommend this outfit. Dr. Raj More

Terrific Buying Experience I visited the dealer with my wife to look for a new car and Mr. Zabed Chowdhury was very attentive from the start. He was extremely polite, knowledgea I visited the dealer with my wife to look for a new car and Mr. Zabed Chowdhury was very attentive from the start. He was extremely polite, knowledgeable, and committed all the way and ensured we had a very good shopping experience. He is top notch and I recommend his services. More

Great Experience Went for a used car. Mr. Zabed Chowdhury was very knowledgeable, polite and took his time to show us the car and explained other options. Went for a used car. Mr. Zabed Chowdhury was very knowledgeable, polite and took his time to show us the car and explained other options. More