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Mercedes-Benz of Chantilly
Chantilly, VA
664 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 664 reviews
March 11, 2021
First and foremost I can only say outstanding on all levels. My experience was all remote so I had expected challenges but had zero. Responses were immediate and communication was first rate. I had n levels. My experience was all remote so I had expected challenges but had zero. Responses were immediate and communication was first rate. I had no sales pressure unlike several dealings with other transactions in the past. We will be in the market for another luxury vehicle in the next year. Chantilly Mercedes will be our first stop either by the NET or in person. Seriously one of the best buying experiences in my 50 years of purchasing vehicles. More
by Epeefoil
Employees Worked With
Megan Teymorian, Norrice Tucker, Mak Khan
February 28, 2021
First time visitor for service and the process was efficient and painless. Lauren Louis was my service advisor who walked me thru the entire process and kept informed the entire time. efficient and painless. Lauren Louis was my service advisor who walked me thru the entire process and kept informed the entire time. More
by dec2875
Employees Worked With
Lauren Louis
February 28, 2021
Service was very professional, timely and we were well informed as things progressed. Loaner car was fine. I was told I would need new tires but allowed to decide that in a few months would be fine. I’l informed as things progressed. Loaner car was fine. I was told I would need new tires but allowed to decide that in a few months would be fine. I’ll get them at next service. More
by brianmccarron20
Employees Worked With
Service rep Lauren Louis is very good!
February 27, 2021
Really disappointed.Saw an advertisement for a 2016 Land Really disappointed. Saw an advertisement for a 2016 Land Rover LR4 and immediately made an appointment to test drive the vehicle. My wife and I drov Really disappointed. Saw an advertisement for a 2016 Land Rover LR4 and immediately made an appointment to test drive the vehicle. My wife and I drove 45 minutes each way to the Mercedes Benz Chantilly dealer from Washington DC to find out that car wasn't actually serviced completely. The car had an engine noise that needed some repair and parts. They also told me that they were going to replace the back breaks as well. Our test drive lasted less than five minutes, you can hear the thumping sound coming from the engine and it was a bumpy uncomfortable ride. Why did they put an ad for a vehicle that wasn't ready to be sold at all???? We weren't even offered an apology. I will make sure to tell to everyone in my circle to stay away from this dealer. You just can't trust them! More
by Ahsam
Employees Worked With
Zabed Chowdhury
February 26, 2021
The sales experience was first-class.I was completely satisfied with the Mecedes-Benz sales process and I would recommend Mercedes-Benz of Chantilly,to anyone, thanks again. satisfied with the Mecedes-Benz sales process and I would recommend Mercedes-Benz of Chantilly,to anyone, thanks again. More
by Andre Jones
Employees Worked With
Art Protonov, Zabed Chowdhury
February 25, 2021
Great service the staff was very attentive and went out of there way to make me comfortable. The staff were very knowledgeable and the process was very smooth. of there way to make me comfortable. The staff were very knowledgeable and the process was very smooth. More
by Kcsmith35
Employees Worked With
Nick Spahic, Mak Khan
February 23, 2021
I like to Thanks Mr. AMES MANIKATH for giving the best service, keep up the good work. He is very friendly and explained about the service. Thank you ones again service, keep up the good work. He is very friendly and explained about the service. Thank you ones again More
by Bavi Saini
Employees Worked With
JAMES MANIKATH, Zabed Chowdhury
February 17, 2021
Great experience overall. From timely greeting to final verification of services completed on my SUV, the dealership did an excellent job. My service rep Mr.Freddy Diaz kept me informed on work authorized verification of services completed on my SUV, the dealership did an excellent job. My service rep Mr.Freddy Diaz kept me informed on work authorized and ensured the scheduled services were reviewed with me to my satisfaction. The customer wait area, restrooms and showroom were all very clean. I elected to wait for my service to be completed so I could intentionally observe if the dealership was fully compliant with COVID-19 protocols in place...Thankfully the answer was a firm YES. They were strictly enforcing COVID-19 facial coverings, signage and distancing rules with professionalism - Hats off to the team- keep up great service! Attention to detail matters in this tight market to retain and increase your customers - it shows in many areas... Excellent customer service performed at Mercedes-Benz Chantilly location keeps me and my friends as loyal Mercedes-Benz customers for repeat sales and servicing of our vehicles. More
by Brew1Baby
Employees Worked With
Mr. Freddy Diaz
February 17, 2021
Was very fast and polite. Helpful in everyday could and made our experience at Mercedes fast and easy 10 out of 10 would recommend to everybody. made our experience at Mercedes fast and easy 10 out of 10 would recommend to everybody. More
by Kim montano
Employees Worked With
Freddie Hamad
