Mercedes-Benz of Chandler

As far as car sales go this place isn't what you would expect. I sent a request though their website, www.mercedesbenzofchandler.com, I received an immediate email response from Taylor with the best price expect. I sent a request though their website, www.mercedesbenzofchandler.com, I received an immediate email response from Taylor with the best price quote in town. Chris called me a few minutes later to verify that I got the email and to see if the car I was quoted would work for me. It was so nice to get a price I was happy with without the back and forth typical autobuying experience. Meeting with Chris was a breeze, we went on a nice test drive and did paperwork. Once again so nice to not get stuck doing the negotiating thing. Taylor just called to follow up on my happiness and I HAVE TO SAY YES I am VERY happy! It was the easiest buying experience ever in the history of the automobile. More

Jeff Holder is an outstanding sales representative who went above and beyond any expectations that we had. He was more than accommodating and worked very hard to make sure that our next vehicle was from went above and beyond any expectations that we had. He was more than accommodating and worked very hard to make sure that our next vehicle was from your dealership. We will be returning to this dealership for all our service needs and for our next vehicle purchase because of Jeff. Thank you Jeff, for showing us that there is still a customer service oriented dealership in the Valley. More

When I purchased my GLK350 it was an absolute pleasure having Ryan Morgan as my Sales Consultant. Ryan was professional throughout the entire process from my first step into the dealership to the proud m having Ryan Morgan as my Sales Consultant. Ryan was professional throughout the entire process from my first step into the dealership to the proud moment when I drove off with my new Mercedes. He went above and beyond by addressing some issues I have due to physical limitations and found the solutions. He is a truly compassionate person. He also took the time to explain and show all the features of the vehicle and made sure that I knew I could come back for a "refresher lesson" at any time. I can highly recommend Ryan - he made purchasing my car a very enjoyable experience. More

So this year I decided to buy a brand new Mercedes Benz, after very disappointing experiences with dealers in Scottsdale and Phoenix I was luckily introduced to Ryan Morgan at Mercedes Benz Of Chandler. Rya after very disappointing experiences with dealers in Scottsdale and Phoenix I was luckily introduced to Ryan Morgan at Mercedes Benz Of Chandler. Ryan was not only very knowledgeable, friendly and bilingual (which came handy more than a couple times since English is not my first language) but not once made me feel rushed or pushed into doing something I didn't want to do or I wasn't sure of. Ryan worked hard helping me to get the car of my dreams, and he did it when I wanted, the way I wanted and how I wanted. To me, thats what great customer service is all about. More

We went with an idea of only doing a test drive. In a matter of small time, we were wooed to buy the GLK by Ryan. He answered every question that we had in a very polite manner and at during the whole pr matter of small time, we were wooed to buy the GLK by Ryan. He answered every question that we had in a very polite manner and at during the whole process not feel pressured in any way that we have to buy the vehicle. More

Ryan Morgan did an outstanding job of completely explaining all features of the car in terms of safety, comfort and performance. Of all the vehicles I've purchased from a dealer, I have never experi explaining all features of the car in terms of safety, comfort and performance. Of all the vehicles I've purchased from a dealer, I have never experienced a test drive this thorough. In addition to explaining the various features/benefits of the car, he also demonstrated them. I would highly recommend asking for Ryan if you visit this dealership. More

Glad my old sales guy retired and I was turned over to Ryan Morgan, so far he is the best car salesman I have had. No hassle, no bull, and most importantly is very personable. Did I mention that he actual Ryan Morgan, so far he is the best car salesman I have had. No hassle, no bull, and most importantly is very personable. Did I mention that he actually knows about the cars he sells? As a car enthusisit I am used to knowing more than the sales people, not with Ryan he is on top of things and can actually answer questions. I have recommended him to several people, and wouldn't hesitate to buy another vehicle from him again. More

Started out with a great interaction w/ Taylor who offered good service and price. Fell apart after we purchased the car. We were given an inadequate intro on how the car worked when we picked up th offered good service and price. Fell apart after we purchased the car. We were given an inadequate intro on how the car worked when we picked up the car. No instruction booklet for the DVD system comes with the car and still no one gave us info on how it worked. We went back to receive directions and was given attitude by the staff who treated us like idiots for not knowing how it worked. They even had a hard time finding someone who knew how it worked yet had no problem treating my husband like an idiot for not knowing how it worked. They also screwed up our paperwork. I had to drive in and waste an hour and a half of my time to straighten it out, when they should have just sucked it up and FED Ex-ed the paperwork to me. Vicki in financing who screwed up our paperwork, did NOT apologize once but gave us attitude. My husband called several times to check into the issue and she basically lied and said she only received one call from him when I saw him leave messages at least 3 times. General manager was useless re: complaints. I had to get MB customer service involved. To my knowledge this is unresolved as Vicki was so rude to me I told her I was hanging up and not listening to her. I have wasted hours with these people. In this recession, spend your money elsewhere. Places with poor service such as this need to be closed. This place does not believe the customer is right and once they have your money, really could not care about your satisfaction. In general, I would avoid this place but even more so if you are not white. There is clearly a race thing going on here. Everytime we've gone to the dealership, the staff falls all over the white people going in. My husband and I are both professionals of a non-Caucasian race and despite clearly being able to afford a Mercedes are treated otherwise by this organization. I love the car but given the customer service would NEVER buy a Mercedes again. When I bought my previous car (an Infiniti) I left something at the dealership. I called to say I would pick it up. They offered to FED-Ex it to me. This dealership screwed up and still made me go out of my way to take care of the problem. Useless human beings at this facility. More

Joe was a breath of fresh air compared to past experiences. A real pro with great care for his customers needs and questions. I think he use to be a generalk manager or something and is now only experiences. A real pro with great care for his customers needs and questions. I think he use to be a generalk manager or something and is now only selling? anyway the dealership is the niecest I have ever seen everybody made me feel welcomed and I got the best price in the state on my benz. I would recomend calling Joe Ricciardi and chandler mercedes<br>benz to everyone. I can't believe I got a benz!!!<br><br>Louise<br>AZ More