Mercedes-Benz of Chandler

My wife and I were traveling from MO. in our Mercedes Sprinter and had a transmission issue. We appreciate the quick and timely attention we were given. All service work to be completed was thoroughly Sprinter and had a transmission issue. We appreciate the quick and timely attention we were given. All service work to be completed was thoroughly explained in advance and it was completed on schedule. Thank you to all, especially Bill Stamper, for the attention you gave us. More

I had the best experience ever at any Mercedes Benz I have been to between Europe and the US. I have been servicing my car with Kyle Wickwire for a while now and liked him and always felt taken care of. have been to between Europe and the US. I have been servicing my car with Kyle Wickwire for a while now and liked him and always felt taken care of. Unfortunately my car started to act up unexpectedly and needed some major repairs and Kyle totally stepped up to it and then some. He even got worried when I did not call back because I was on my way to the dealership ( fortunately only minutes away)and called to make sure I was not stranded somewhere in town. They immediately gave me another car and were very upfront about costs, what had to been done and what could possibly wait. I never felt more taken care of and cared about at a dealership or any garage ever. And he updated me every few hours and explained everything in detail which I loved! If you think of buying a car there, go see him. People that are in sales, are compassionate about the client's needs and know what they are talking about are one in a million! Beyond fantastic customer experience and the ladies in the front were great and super helpful as well! :):)) Still makes me smile and my heart feel all fuzzy thinking about this wonderful experience recently!Thank you again Kyle!!! More

We had a circumstance where a towing service was sent to replace a flat tire... In the process they used the wrong lug nuts to mount the spare tire and as a result stripped the drum. We were forced to tow replace a flat tire... In the process they used the wrong lug nuts to mount the spare tire and as a result stripped the drum. We were forced to tow the vehicle to MB of Chandler to have the drum and any other resulting damage repaired. We showed up unannounced and Bill jumped into action. This included, getting all the details, putting us in a rental car, and interfacing directly with the tow company to cover the cost of the repairs... Great work! Thanks again for minimizing the impact that this negligence (on the part of the tow company) had on our lives! More

This is the friendliest and most accomodating agency we have EVER worked with! Bill was so very friendly and helpful and they are very fair with their pricing and service. Besides all that, they give us have EVER worked with! Bill was so very friendly and helpful and they are very fair with their pricing and service. Besides all that, they give us loaner cars and have a wonderful lobby where you can wait for shorter times. The best! More

I first saw the car that I purchased featured on Mercedes of Chandler website. I went to see the car (Mercedes CLK350)& was offered a test-drive by Terres Martori. She was very knowledgable about the car of Chandler website. I went to see the car (Mercedes CLK350)& was offered a test-drive by Terres Martori. She was very knowledgable about the car & answered my questions quickly. Terres then followed up with information regarding financing, and all other details regarding purchase once I stated I was very interested in the car. She also had my vehicle appraised for a trade-in right then and our entire transaction was performed quickly, profesionally and in a friendly manner. Terres has spent many years selling Mercedes, and her expertise makes her an asset to this dealership. I returned the next day & purchased the car. All other employees I've dealt with at this dealership have provided friendly & caring customer service. More

This was by far the BEST experience I have ever had purchasing a vehicle!! The staff was friendly, courteous, and very helpful! Terres greeted us as soon as we approached the car I was interested i purchasing a vehicle!! The staff was friendly, courteous, and very helpful! Terres greeted us as soon as we approached the car I was interested in, she answered all of our questions and was very knowledgeable about all features and functions of the car. When it was time to negotiate a price, Terres & Chris offered us a fair price and there was no haggling!! While we were waiting for paperwork, I was approached by the General Manager, Mike Druken who introduced himself and was also very friendly! Terres made sure my vehicle was programmed and ready for me the minute my paperwork was signed as I had a meeting to get to across town. The process was quick and simple. I left Mercedes-Benz of Chandler with a smile.... I highly recommend this dealership to anyone looking to purchase a new or used car!! Sincerely, Carrie More

February of 2010, I purchased a smart car fortwo at February of 2010, I purchased a smart car fortwo at Mercedes-Benz of Chandler, Chandler Arizona. I have purchased many cars in my life, but have n February of 2010, I purchased a smart car fortwo at Mercedes-Benz of Chandler, Chandler Arizona. I have purchased many cars in my life, but have never been treated like I have by Mercedes of Chandler. The day I purchased the car, it was evident that I was not in just another dealership. Each and every time I have called the dealership, I have been treated as though I was the only person that mattered. Not only have I purchased what I believe is the best motor vehicle on the planet, but I have the best team on the planet. When I had questions, they were answered by the most friendly and professional team of staff I have ever had the privlege to have come to know. Today ,Saturday, my car tire struck a large rock in the road and flattened the tire. Not only did they set up the towing with percision, they met me at the door, set my vehicle up for immediate tire repair, arrange for my Lowjack to be installed, my yearly maintainence arranged, and gave me a fantansic car to drive so I did not need to worry about missing a day of work. I am amazed. Had I known that there were such a caring, professional, and friendly car dealership in existence, I would have been driving a Mercedes since I began to drive. This has been the best experience I have ever had. Jeff and Roxanne have always there for me when I had questions or, in this case, a difficult situation (in the rain none the less). They have always been there for me to find a solution to anything, regardless of their busy day. I can for sure say that Mercedes-Benz of Chandler will from now on be the ONLY dealership I will ever deal with. I am already looking for my next Smart Car to purchase, only from this fantanstic team of experts in quality and professionalism. Thank you, Chandler, for placing trust back into my purchasing vehicles, as I am sure I am not your only completely satisfied customer. Thank you for all your hard work...your part of my family. Sincerely and with much thanks, Linda Nelson More

Whenever I have had to have service on my vehicle, the service staff and in particular Bill Stamper has provided me with exceptional service, extremely professional, courteous and knowledgeable about all service staff and in particular Bill Stamper has provided me with exceptional service, extremely professional, courteous and knowledgeable about all repairs performed, even pricing for service is very competitive and in some cases less than other service dealers that I have had to deal with in the past. So if your Mercedes ever needs service, you can feel confident that the service advisors will provide the best possible pricing and exceptional service when leaving your vehicle. More

I want everyone to know how great William Stamper has been to work with. He is very knowledgeable about what needs to be done with my Mercedes. During service he keeps me informed and advises my on exact been to work with. He is very knowledgeable about what needs to be done with my Mercedes. During service he keeps me informed and advises my on exactly what he think needs to be worked on. I would like to recommend William Stamper for any special recognition he might be eligible for. Thank you Mercedes Benz of Chandler. Germain More

Our service rep, Bill, has been great to work with; he's friendly, professional, and knowledgeable. He's sincere about helping and making our service experience a positive one...and that part of an auto de friendly, professional, and knowledgeable. He's sincere about helping and making our service experience a positive one...and that part of an auto dealership is often an expensive and less than enjoyable. The employees (all the ladies) at the service counter have been pleasant to work with during check out. And, the location is conveniently located between our home and my office. More