Mercedes-Benz of Chandler

I emailed this to the GM. Mr. Druken, I am writing I emailed this to the GM. Mr. Druken, I am writing this email to inform you about a purchase I made from your Dealership last week. Last week, I I emailed this to the GM. Mr. Druken, I am writing this email to inform you about a purchase I made from your Dealership last week. Last week, I found a vehicle on your website, and contacted your Dealership. Terres answered the phone and gave me all the information I requested. She was very informative, and was able to help me secure the transaction in a very quick and efficient manner. I must tell you that it had been awhile since I purchased a vehicle, and had never experienced all the hoops one must jump through nowadays with all the fraudulent activities. Between Terres and Vicki, we were able to complete the transaction in less than 36 hours from initial contact. Words cannot really describe how much I appreciate the level of customer service both Terres and Vicki showed me. They are both, TRULY, assets to your company!!! Rest assured because of them, Mercedes Benz Chandler has earned a repeat customer!!! Thank you for your time, Charles Wong More

My wife was determined to hold on to her Lexus until it had 300,000 miles on it even though it was 11 years old. Even though I could tell that she loved the Mercedes GLK 350, she still wanted to wait. Je had 300,000 miles on it even though it was 11 years old. Even though I could tell that she loved the Mercedes GLK 350, she still wanted to wait. Jeff was very patient with her and did not pressure her. She test drove it several times before selecting it over the BMW X3. I am certain if he had tried to pressure her in any way that not only would she have not selected the GLK 350, but she probably would not have wanted to purchase any vehicle at this time. More

I gave the dealership a consistent high rating because our time in their showroom and dealing with our salesperson, finance and reception was nothing but perfect. Jeff Holder, our sales person represents our time in their showroom and dealing with our salesperson, finance and reception was nothing but perfect. Jeff Holder, our sales person represents Mercedes Benz, his dealership and the auto sales profession in the highest manner. He knows his product in detail. He listens intently to what you are looking for and he offers helpful advice. Once you found what you want, he lays out the numbers, simply and straight forward -- no tricks, no confusion. It was an easy, speedy, honest transaction. More

I have purchased a vichicle from this dearlership in the past and was generally pleased with the service. This time I had the good luck of being greeted at the door by Jeff Holder who represented the brands past and was generally pleased with the service. This time I had the good luck of being greeted at the door by Jeff Holder who represented the brands and the Dealership in a knowledgable, friendly and professional manner. I tend to replace new cars every two-three years, I therefore have a lot of service examples to draw from. By far this total experience with Jeff and the entire team at Mercedes-Benz of Chandler was the best. I ended up purchasing two new cars. More

Peter are salesman was excellent! Extremely professional, patient, knowledgable, and friendly. I would highly recommend him to friends and family. The financing office was fast and efficient professional, patient, knowledgable, and friendly. I would highly recommend him to friends and family. The financing office was fast and efficient in expediting our paperwork. Overall this was a great experience. More

Jeff Holder was a very professional sales person who knows the product vey well and took the time to go through all of the aspects of the car upon delivery. Vicky in Finance was prepared and explained knows the product vey well and took the time to go through all of the aspects of the car upon delivery. Vicky in Finance was prepared and explained the various options. They both made the sales process painless. More

The staff were very friendly. When I purchase a car, I know what I want, and I know my budget. They worked with me and answered all of my questions. Once it's decided I want to make the purchase and hit know what I want, and I know my budget. They worked with me and answered all of my questions. Once it's decided I want to make the purchase and hit the road. We were out the door with our new car in 2 hours. Not bad. I'll be coming back and I'll recommend the dealership to others. More

I took the Mercedes SLK350 into the garage to have an intermittent door locking noise fixed. The door locking noise had become alarming to my wife so I was determined to have it fixed. I had confirmed th intermittent door locking noise fixed. The door locking noise had become alarming to my wife so I was determined to have it fixed. I had confirmed the noise it made when I drove the car several days before I made an appointment to have it fixed. On the day of the appointment the noise stopped but I still took it into the dealer to have them analyze the problem and fix it. Kyle Wickwire was my consultant at the dealership. I explained the problem to Kyle and he fully understood my problem. Kyle was very understanding of the problem and even though the problem was still an intermittent one he knew that it could be fixed. After an overnight stay, the mechanic was able to duplicate the problem and replaced the Lock actuator which resolved the problem. When I picked the car up from the dealer it looked like a new car even though it was 6 years old and the door lock mechanism was quieter than when the car was new. More

Prior to purchasing our brand new beautiful E350, my husband visited this location multiple times and was more than impressed with Jeff and his willingness to help answer any questions without pressurin husband visited this location multiple times and was more than impressed with Jeff and his willingness to help answer any questions without pressuring him to buy. When we finally decided we were ready to buy we went straight to Jeff to talk numbers. He helped us through every part of the financing process to ensure that we made a deal that we were comfortable with. The VIP treatment did not stop after we sighned the papers, Jeff walked us through every amazing feature our new car had to offer and called us later in the evening to see if we had any additional questions after getting our new Benz home. Thank you so much to Jeff and staff for helping us get into our dream car. We are customers for life. More

Over the past few years Mr. Nate Rogers has always handled himself with the utmost professionalism, integrity and respect. His knowlegde on what my S 430 requires is second to none, for to date it has handled himself with the utmost professionalism, integrity and respect. His knowlegde on what my S 430 requires is second to none, for to date it has only performed to the highest degree. Nate has always and I'm confident this positive trend will only continue, returned my phone calls in a timely manner. Thus, providing exceptional customer service. All of these points is what makes a long term loyal customer like myself. Kindest regards, Michael Corrigan More