Mercedes-Benz of Chandler

After locating a vehicle I was interested in at MB of Chandler, I searched the internet for reviews. After finding DealerRater, the ratings of MB sounded almost too good to be true given previous experie Chandler, I searched the internet for reviews. After finding DealerRater, the ratings of MB sounded almost too good to be true given previous experiences with other car dealers. The initial transaction was conductd via phone to be consumated after a visit and inspection of the vehicle. After visiting MB, I found the ratings to be largely deserved. Starting with Jeff Holder, I found the staff to be friendly, professional and respectful. The General Manager even came to the floor to introduce himself and thank me for the business. There was no pressure or games played. Great follow through. As example, the manuals for the car were not in it when picked up. Several days later, as promised, Jeffrey located them with the original salesman who took the vehicle in on trade and he fedex'd them to me. I couldn't be more satisfied with the car and the experience. Anyone who might be dissatisfied is probably impossible to satisfy or unreasonably demanding. I might add that I chose not to visit another dealer, even though they had a desireable car, based on too many negative ratings on this site. More

We have never leased a car before so we were looking for some details. We went to two other dealerships before going to Mercedes Benz. Jeff sat down with us and explained in simple detail how it works so th some details. We went to two other dealerships before going to Mercedes Benz. Jeff sat down with us and explained in simple detail how it works so that even we could understand. His approach, knowledge of the product and service they provide are FIRST CLASS. It was a pleasure doing business with him and at no time did we feel pressured to buy. (can't say the same of the other two). Thank you Jeff Holder and the entire staff at Mercedes Benz of Chandler. We love our new E class and will be back to lease the next one. P.J. More

Always gets the job done and is very personable. He even apologizes for mix-ups that aren't his fault. The price he quotes is always what I end up paying. They're honest folks here. apologizes for mix-ups that aren't his fault. The price he quotes is always what I end up paying. They're honest folks here. More

I recently purchased a SLK55AMG from Jeff Holder sight unseen. I have to admit I was a lttle nervous about purchasing a car that I didn't get a chance to see and test drive. Jeff made the entire process s unseen. I have to admit I was a lttle nervous about purchasing a car that I didn't get a chance to see and test drive. Jeff made the entire process seemless and in the end the process was actually easier than purchasing the car from a local dealer. Jeff provided tons of pictures and the complete service history of the car which made me feel at ease. The car arrived in immaculate condition, and exceeded my expectations. I also dealt with Jose in finance who was also easy to work with and promptly returned phone calls and emails. I look forward to my next purchase and value the relationship made. More

Terres Martori now works at Mercedes Chandler and I have bought cars from her in the past so when I found out that she was at Chandler MB I was thrilled. The management team is professional and worked gre bought cars from her in the past so when I found out that she was at Chandler MB I was thrilled. The management team is professional and worked great with me! Gary More

Very friendly and helpful staff. Clean, modern, comfortable facility. Both Terres and Vicky went out of their way to make us happy with our purchase and financing. The vehicle was detailed nicely a comfortable facility. Both Terres and Vicky went out of their way to make us happy with our purchase and financing. The vehicle was detailed nicely at delivery. I would recommend this dealership to friends and family. More

excellent customer service and great attitude will send all our friends here!! Terres was extremely friendly and knowledgable. Price was great considering quality of vehicle. Have not owned a mercedes be all our friends here!! Terres was extremely friendly and knowledgable. Price was great considering quality of vehicle. Have not owned a mercedes benz before but will definitely be a returning customer! Thank you for the great experience! More

Jeff was phenomenal! From my first interaction with him to the final signing on my new lease, he was friendly, flexible, attentive, and great to work with. Even though he didn't have anything in stock tha to the final signing on my new lease, he was friendly, flexible, attentive, and great to work with. Even though he didn't have anything in stock that met my needs, he didn't give up trying to find a car with my must-have features. In the end, I was very satisfied with the car, as well as the price I paid. Ask for Jeff whenever you go to this dealership!!! More

Secound time using Kyle in service and I completely trust him !!! Also secound time coming in to purchase a vehicle, How ever the first time I left with out purchasing the New vehicle,only to go to Phoenix M him !!! Also secound time coming in to purchase a vehicle, How ever the first time I left with out purchasing the New vehicle,only to go to Phoenix Motors and have them transfer that same vehicle from your show floor to them and purchase it from them in 2004... Now after meeting Jeff Holder ( I was just looking around while my vehicle was in service ) Jeff came out side in the 110 heat and spent a good hour just walking and talking, looking at a few cars on the lot. Two hours later I drove off in another vehicle. From this point on I will purchase every Mercedes I buy from Jeff and refer him to my clients as well. Lastly even the most boring part of every purchase "Finace" went very fast and she got me a very good rate !!.... P.S. This was just a 3rd car for my family and a used one, and you all worked just as hard to make it go smooth...Just simply Excellent !!!! Thank you all ....... More

MB of Chandler is a first class operation. They treat you with respect and honesty from the moment you walk through the door until the instant they hand over the keys to your new car. We worked with Jef you with respect and honesty from the moment you walk through the door until the instant they hand over the keys to your new car. We worked with Jeff Holder who is a true sales professional offering to provide any and all information you seek. I will not buy another car anywhere but MB of Chandler and if you are reading this review my suggestion is that you do the same. More