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Mercedes-Benz of Chandler
Chandler, AZ
589 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 589 reviews
November 18, 2020
I've been a Mercedes customer for YEARS after covid 19 pandemic my finances struggled a bit causing my credit to be decreased . Coming into the dealership I assumed that would be no problem after 8 years pandemic my finances struggled a bit causing my credit to be decreased . Coming into the dealership I assumed that would be no problem after 8 years of loyalty with Mercedes . Unfortunately , I was told by sales associate Todd or Ted .. that I should go to Chevrolet or Kia . I advise anyone who takes CUSTOMER service seriously and where they invest their money to NOT go to MERCEDES of chandler. Customer Loyalty is NOT respected in this company apparently . And they are only money hungry and not interested In assisting with financial hardships. Mercedes of chandler you Have NOT heard the last from me . I will take this issue as far as I have to to destroy your unprofessionalism so another single mother who has spent over $75,000 with your company will NOT deal with the same issue . If this is how you treat people your company should NOT be up and running we as a people work very hard and Mercedes is assuming a very arrogant approach in matters of satisfying the customer . Every dime counts . EVERY customer should be valued . Unfortunately, not the experience I received at this particular dealership . Sad. Racist . Only for white privileged individuals they do not cater to anyone else. More
by MWARE77
Employees Worked With
Todd Nison
November 15, 2020
Kyle provided excellent service and communication regarding my vehicle repair and service. He also confirmed that I had not made the issue worse when limping the car to the dealership. regarding my vehicle repair and service. He also confirmed that I had not made the issue worse when limping the car to the dealership. More
by John
Employees Worked With
Kyle from service , Prem Lawrence
November 13, 2020
Nate always gives courteous service and reassures me that my car is safe I feel confident that repairs will be done correctly after talking wit Nate my car is safe I feel confident that repairs will be done correctly after talking wit Nate More
by Cisco Kid
Employees Worked With
Nate. Service department
November 07, 2020
Bill stamper was super helpful and got me into for service right away! I transport pets across the country and he helped me get back on the road ASAP! Thanks Bill and Chandler mbz service right away! I transport pets across the country and he helped me get back on the road ASAP! Thanks Bill and Chandler mbz More
by dnshaf
Employees Worked With
Bill stamper, Sean Weaver, Prem Lawrence
November 05, 2020
Very good support by my service representative Nate Rogers. Work was done quickly and completely the first time.I appreciate the weekend phone support while I was traveling also. Nate reduced my stress Rogers. Work was done quickly and completely the first time.I appreciate the weekend phone support while I was traveling also. Nate reduced my stress while I was on the road. More
by ccs1049
Employees Worked With
Nate Rogers, Sean Weaver, Prem Lawrence
October 31, 2020
Great customer service, work was completed right away and under the estimated cost. The loaner car was perfect and there was no delay in getting the paperwork completed so I was on my way quickly. under the estimated cost. The loaner car was perfect and there was no delay in getting the paperwork completed so I was on my way quickly. More
by Scott
Employees Worked With
Kyle
October 29, 2020
Mr. Steve Osorio was very professional and kind in taking my appointment ! He was very calm and very accommodating in my concerns and requests! Great Service Ms. Melverine was also very professional and fr my appointment ! He was very calm and very accommodating in my concerns and requests! Great Service Ms. Melverine was also very professional and friendly! She presented the important details that I need to know clearly! Great Service , too! More
by meldzu
Employees Worked With
Steve Osorio
October 28, 2020
Steve in Service was awesome, I had a very serious issue with my C-300 and he helped me through the entire process making me feel understood. with my C-300 and he helped me through the entire process making me feel understood. More
by merrydebra
Employees Worked With
Sean Weaver, Prem Lawrence
October 26, 2020
Always the best service at Chandler! Won’t take my car anywhere else. I love that they are always print when I arrive. My car is always ready when promised anywhere else. I love that they are always print when I arrive. My car is always ready when promised More
by lindatritschler
Employees Worked With
Sean Weaver, Prem Lawrence
