Mercedes-Benz of Centerville

The Bob Ross dealership sent someone to pick up my vehicle and returned it when the service was completed in a timely manner. I am very pleased with this dealership. vehicle and returned it when the service was completed in a timely manner. I am very pleased with this dealership. More

Not happy with service department 2016 vehicle, told I need to spend $1505.00 for a $315 part due to crankshaft vent failing. Dissapointed 2016 is breaking already. dealership uncaring 2016 vehicle, told I need to spend $1505.00 for a $315 part due to crankshaft vent failing. Dissapointed 2016 is breaking already. dealership uncaring More

CPO MB GLA purchase This dealership was so easy to work with. We did it all remotely. They were timely and responsive and very accommodating! I would use them over and This dealership was so easy to work with. We did it all remotely. They were timely and responsive and very accommodating! I would use them over and over again. More

Friendly. Accommodating and professional staff, on time delivery and repair. Been dealing with centerville OH Mercedez Benz dealership for more than 10 years. Always a pleasure to work with this team. Th delivery and repair. Been dealing with centerville OH Mercedez Benz dealership for more than 10 years. Always a pleasure to work with this team. Thanks More

Absolutely superb service! From scheduling to write up, to service to follow up, the team was always in touch with me and were timely and efficient. Highly recommend Mercedes of Centerville! to service to follow up, the team was always in touch with me and were timely and efficient. Highly recommend Mercedes of Centerville! More

And we keep coming back. Mercedes of Centerville is our hometown dealership! Buying a car from them is not a laborious process, they make everything quick and easy. Jack is Mercedes of Centerville is our hometown dealership! Buying a car from them is not a laborious process, they make everything quick and easy. Jack is our sales person and we know he is always going to take care of us and give us the best deal possible. He is not just our sales person but we consider him a friend as he always calls on our birthday’s and holidays just to check in on us. Thank You Centerville Mercedes! More

Wonderful Experience. Andreas Burkert is the best! I had been on the hunt for a certified preowned c300. I browsed the online inventory and, after finding one that I liked, decided to go see it in pers I had been on the hunt for a certified preowned c300. I browsed the online inventory and, after finding one that I liked, decided to go see it in person. Upon entering the showroom, I was greeted by Andreas Burkert. It was such a pleasure to work with him. He took me right to the vehicle and was able to give me a detailed explanation of the technology and safety aspects of the car. He was very knowledgeable and was able to answer all of my questions. I loved that he was low pressure, just allowing me to enjoy the car and fall in love with it on my own. Once I decided to purchase the car, he helped guide me through the process, including getting my current car appraised for trade in. He also sat with me in the car after purchase and went through an orientation process to make sure I was comfortable with the controls of the vehicle and setting up my phone, etc...He really took the time to help me and made me feel like my business was important to him. I will definitely seek him out for my next Mercedes. I highly recommend him for any of your car buying needs. More

2 horrible experiences here First, I love my Mercedes and it never let's me down. First time I went here I had a tail light recall do to a wire burning up. They tried charging me First, I love my Mercedes and it never let's me down. First time I went here I had a tail light recall do to a wire burning up. They tried charging me for a harness, and labor. I had to call Mercedes themselves to get them to cover the $2000 expenses that a short in wiring caused the burning around it and they only let me have a rental for 24hr and it took 3 days to repair. The Second and last time I went, I had to wait a month with a broken down car for a appointment to fix a anti-theft device. No rental was provided, car wasn't shop vac or cleaned while it set there. After paying $1000 they wouldn't give me the keys because I didn't have necessary paperwork of ownership, but I had drivers license and a letter of registration from the BMV and called another Mercedes dealership and they said that I had more than enough info. So I have to drive 2hrs back home miss more hrs of work to come back to make it 530pm before they close. Take my word and go to a different dealership, I learned the hard way. Hopefully they do right and apologize for there inconvenience, if not this will be still here for the world to see More

Mercedes-Benz Centerville service goes beyond call of duty I have owned several Mercedes since 1973. I have dealt with many service departments in several state over these years. The Mercedes-Benz of Centerv I have owned several Mercedes since 1973. I have dealt with many service departments in several state over these years. The Mercedes-Benz of Centerville service department has by far been the best! All of their services advisors have been excellent. My last service advisor was AndreBourne. He was most helpful in providing me with a loaner car and keeping me advised of my car's service progress. His estimated cost was right on and the car was ready at the time he said. He even sent me text message updates. I particullarly want to thank Dennis Bowling!! I have worked with him as a service consultant since I bought my car 10 years ago. On this particular visit I left a bag in the loaner car. I called and Dennis had immediately found the bag and told me he would mail it to me--I live about 120 miles away. I offered to pay the shipping by credit but he wouldn't hear of it. In summary, I don't think you could find a better service department anywhere. More

Mercedes Benz Service Department Whether it's Dennis, Andre, or Jim that answers the phone, you can rest assured you will receive personal service! I now own two MB's and each have b Whether it's Dennis, Andre, or Jim that answers the phone, you can rest assured you will receive personal service! I now own two MB's and each have been take care of, yes "taken care of," by these guys. They know their job; are courteous, and accommodate a busy guys schedule. Andre "synched" my new iPhone to my CLS 550 in, like, two minutes! Way cool. Dennis is the consummate Service Professional, and will not blow you off. Jim handles all questions. I would say, if you own a Mercedes Benz, no matter its age, get these guys to address your needs, you will be treated well, quickly, and get a car wash free! Thanks guys. More