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Mercedes-Benz of Cary
Cary, NC
341 Reviews
Mercedes-Benz of Cary, a proud member of the Leith family of automobile dealerships, has been serving the Triangle community since January, 2003. We keep a wide selection of Mercedes-Benz new and Certified Pre-Owned vehicles in stock, and are ready to show you the features and benefits of the one that best suits your needs. We pride ourselves on holding to the highest standards of integrity, and strive to give unparalleled customer service at all stages of your purchase and ownership of your Mercedes-Benz. Our service technicians are Master Certified by Mercedes-Benz, and participate in ongoing training to keep up-to-date on the technology of your vehicle. When you are ready for service, you can take advantage of: Free courtesy shuttle, Free loaner vehicles, a newly remodeled showroom and customer lounge, Free Wi-Fi, Free refreshments, and a Free car wash with every service appointment! We hope to see you soon at Mercedes-Benz of Cary, It's easier here!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 341 reviews
September 28, 2012
I am still seething over todays events... What happens tomorrow (if they fix my cruise control free) I may upgrade to two stars..... I made an appointment on line about 10 days ago to get my oil change tomorrow (if they fix my cruise control free) I may upgrade to two stars..... I made an appointment on line about 10 days ago to get my oil changed and brakes checked and decided to try them out... Wrong Choice! First and Foremost: Leith owns most of Raleigh's Dealerships..Be warned I arrived an hour earlier than my appointment and told them I needed to be done by 2:30 pm....I arrived at 11:45 am.... He went over my car with me, I explained what I wanted done (oil change and brake check and make sure it was good to return to oregon)...... He tried to sell a Minor service for $189, but I declined... I am used to paying $79.95 for an oil change in Portland.. They charge $129.95 for an Oil change here at Mercedes Benz of Cary.... BUT WAIT! They also charge for a brake check (yes, $20 for them to take the tires off...).. I was taken aback but agreed to the service... I shoulda walked... 2 hours later I inquired where/what was up with my car and my paper work was sitting on the service writers desk un touched for like 30 minutes.. Ughh.. He then hands me a LONG list of issues.. Now, I know my car.. I know what can go wrong..I also know its been checked over twice during my 7000 trip... It was fine both times.. Needed front brakes but thats its.. I walked back with the service advisor to review my car with the technician... I am a gear head, so I do work on my own cars.... He proceeds to show me everything he finds.. First, my lower ball joints.. Yes one has a little play in it... Nothing bad, but needs some help.. I give them that one... BUT you don't need to replace both at once.. Esp at $500. Second my brakes.. This I know... There quote?? $600!!! That doesn't include repacking the wheel bearings... Which is a required mantaince item..Repacking the bearings is $400!! The he says my control arm bushings are cracked.... Um, you can't even see those with the dust cover on and they are a little worn, but for 130k miles, there fine.. $700 to replace those... Then my rear flex disc (its a mercedes/rwd car thing) is cracked... What crack?? Its a little dry and old.. But not cracked.... $500 for that... Oh and my left tail light is out... $55 for that... There was another minor thing for $100... He also had the plastic cover off my engine for some reason (dont need that off for an oil change).. They hand me a total est. of $2,800.00 plus my oil change at $130.... What???? Really??? No way..After some thought, I told them I could get it done cheaper at another Dealer... They acted so suprised and shocked... Like I was full of BS... I kinda proved my point and they worked it down to what I needed and that would be $1228 and I could get a loaner car for the day... I declined.... It took them another HOUR to get my car back to me... To get its complimentary wash... I missed my first important work meeting and was late to see my client. I stood out in there service drive trying to fix my burned out light bulb before I left, and only one person offered help... She sat in the car and pushed the pedal... FInally some one came out and said " OOoh you need a new tail light... Its not connecting right"... I was seething some so I left and when to MB of Raleigh and got them to explain what happend (it was starting to crack, but some one broke it removing the bulb...) After stewing over this, I was driving back to my hotel and my cruise control doesn't work now... It worked fine before I brought it in to these clowns.. Now its dead... No dash lights, nothing.., No cruise control SO now, I am out a tail light and my cruise is dead.... My car went in there fine and needing just brakes and wheel bearing service soon and came out a mess I plan to go back tommorw and will edit my review once they get my cruise fixed...If not, BBB report will be filed and all will know what MB of Cary did... More
by travlincub
Employees Worked With
James
