Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Cary
Cary, NC
338 Reviews
Mercedes-Benz of Cary, a proud member of the Leith family of automobile dealerships, has been serving the Triangle community since January, 2003. We keep a wide selection of Mercedes-Benz new and Certified Pre-Owned vehicles in stock, and are ready to show you the features and benefits of the one that best suits your needs. We pride ourselves on holding to the highest standards of integrity, and strive to give unparalleled customer service at all stages of your purchase and ownership of your Mercedes-Benz. Our service technicians are Master Certified by Mercedes-Benz, and participate in ongoing training to keep up-to-date on the technology of your vehicle. When you are ready for service, you can take advantage of: Free courtesy shuttle, Free loaner vehicles, a newly remodeled showroom and customer lounge, Free Wi-Fi, Free refreshments, and a Free car wash with every service appointment! We hope to see you soon at Mercedes-Benz of Cary, It's easier here!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 338 reviews
January 05, 2017
New Smart Car Love my new car. Great experience from start to finish. Any questions I have are answered in a timely fashion with expertise. I would highly recommend Love my new car. Great experience from start to finish. Any questions I have are answered in a timely fashion with expertise. I would highly recommend this dealer to all of my friends and family.😄 More
by Mary
Employees Worked With
January 02, 2017
"Top of the ladder" people and service. Mercedes Benz of Cary has top great staff that are happy to help you. Service great. Recently worked with Matthew Chambliss for my new 2017 E300W Merc Mercedes Benz of Cary has top great staff that are happy to help you. Service great. Recently worked with Matthew Chambliss for my new 2017 E300W Mercedes. He was great. Patiently demoed the car and follow up was impressive. More
by Quick, Cheryl
Employees Worked With
Matthew Chambliss, Ben Metzler
January 01, 2017
Excellent buying experience I have been a Mercedes Benz customer for the past 18 years. After moving to Chapel Hill in July from NYC I needed to replace my 2014 E350. I selected I have been a Mercedes Benz customer for the past 18 years. After moving to Chapel Hill in July from NYC I needed to replace my 2014 E350. I selected a dealership closer to my home. What a mistake …..from sales to service I felt like a purchased a chevy!!! I then went to Mercedes Benz of Cary. I was greeted with professionalism and respect. David Burr my sale rep was everything I was accustomed to. Knowledgeable and polite with the ability to listen to what I was looking for. I was trading in my 2004 SL500 and we quickly came to a fair and reasonable trade. He located my new GLC300 and kept me informed of its arrival. When I arrived to close the deal everything was prepared and pleasant. David walk me through everything on my new car and answered all questions. He even offered to walk me through my E350 purchase elsewhere because it was delivered so poorly. It was important to find a dealer and sales representative I could trust and rely on. I think I have found mine and will not go anywhere else for my Auto needs. Thanks again to David and the staff at Mercedes Benz of Cary. More
by lpmeaney
Employees Worked With
David Burr
December 31, 2016
Very good experiance with salesman and dealership! I am happy with my experience at this Dealer. My Salesman, Bert Bowers was very good. He worked very hard to make me happy. I would use him again. I am happy with my experience at this Dealer. My Salesman, Bert Bowers was very good. He worked very hard to make me happy. I would use him again. More
by Dor
Employees Worked With
Bert Bowers in Sales
December 24, 2016
sales Great place to get a car, David is great at his job made it very easy to work with. I will more people his way very soon! Great place to get a car, David is great at his job made it very easy to work with. I will more people his way very soon! More
by tillery,melvin426
Employees Worked With
David Burr
December 19, 2016
Worst customer service. Rip off on service First of all, do not buy prepaid maintenance service, as it is not considered as "spend", if you want to use any MB provided coupons. That was just r First of all, do not buy prepaid maintenance service, as it is not considered as "spend", if you want to use any MB provided coupons. That was just rediculous. Terrible internal communication and very slow response. Servuce and finance managers are never available unless you want to buy something. Service staff are not trained and if they are, they are traiNed to rip off clients with a very short term thinking. It seems like, Leith is either planning to close down Cary location or just does not care how it functions. I am an owner of two MB bought within last two years, however after having this experience, I am better off with Lexus or Tesla. More
by RJ_MB
Employees Worked With
Charlie ? In service. Also, service manager
December 14, 2016
I Purchased A New Vehicle. The sales Consultant Mr. Bert Bowers help me choose the vehicle that would be good for me. Also the Business Manager Mr. Jonathan Glass was very hel The sales Consultant Mr. Bert Bowers help me choose the vehicle that would be good for me. Also the Business Manager Mr. Jonathan Glass was very helpful in helping me with everything I need In the finance department. I wasn't planning on Purchasing A Vehicle, but very please that Mr. Bert Bowers was present. He assisted me very professional and shown me great concern. Thank you Mr. Bert Bowers. If anyone walk into Mercedes Benz, Mr. Bert Bowers Need to be present. More
by wkperk56
Employees Worked With
Mr. Bert Bowers-Sale & Leasing Consultant
November 16, 2016
Partner with Awadi Purchasing a car is meant to be an exciting and pleasant experience. The budget is important, customer service is very important to me. Awadi with Mer Purchasing a car is meant to be an exciting and pleasant experience. The budget is important, customer service is very important to me. Awadi with Mercedes-Benz of Cary really offered me a superior level of customer service and care. Hey listen to my needs and wants and found me and amazing vehicle. If you're looking at Mercedes for the first time or are a frequent flyer I highly recommend Awadi. More
by MAT
Employees Worked With
Awadi
November 07, 2016
great experience All questions were answered.My salesman was courteous and exhibited great job knowledge about the make and model of the car purchased.I feel the purch All questions were answered.My salesman was courteous and exhibited great job knowledge about the make and model of the car purchased.I feel the purchase price was fair price. More
by cgc jr
Employees Worked With
William Ball, Cherie Braun, David Burr
October 30, 2016
great deals and dealers to look for The vehicle of my choice i got from this service center is one of the best deal i have ever got in terms of their customer relation in finding the bes The vehicle of my choice i got from this service center is one of the best deal i have ever got in terms of their customer relation in finding the best needed for you. the committed dealers like Awadi of this service centre is the best man i ever met in terms of providing me the details about the vehicle and help me in getting the vehicle home. over all i recommend this service centre and Awadi to work with in getting your dream vehicles home. Thanks Rohit Tera More
by civic 2016
Employees Worked With
Awadi
