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Mercedes-Benz of Cary

Cary, NC

4.7
339 Reviews
Mercedes-Benz of Cary, a proud member of the Leith family of automobile dealerships, has been serving the Triangle community since January, 2003. We keep a wide selection of Mercedes-Benz new and Certified Pre-Owned vehicles in stock, and are ready to show you the features and benefits of the one that best suits your needs. We pride ourselves on holding to the highest standards of integrity, and strive to give unparalleled customer service at all stages of your purchase and ownership of your Mercedes-Benz. Our service technicians are Master Certified by Mercedes-Benz, and participate in ongoing training to keep up-to-date on the technology of your vehicle. When you are ready for service, you can take advantage of: Free courtesy shuttle, Free loaner vehicles, a newly remodeled showroom and customer lounge, Free Wi-Fi, Free refreshments, and a Free car wash with every service appointment! We hope to see you soon at Mercedes-Benz of Cary, It's easier here!
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2400 Auto Park Blvd.

Cary, NC

27511

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Showing 339 reviews

January 10, 2017

The right touch Bert Bowers is a really nice guy and he sold us a good car at a good price. We did not want the color they had at the dealership and he found us the r More

by Cecile
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bert Bowers
January 05, 2017

New Smart Car Love my new car. Great experience from start to finish. Any questions I have are answered in a timely fashion with expertise. I would highly recommend More

by Mary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob McGuire
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 02, 2017

"Top of the ladder" people and service. Mercedes Benz of Cary has top great staff that are happy to help you. Service great. Recently worked with Matthew Chambliss for my new 2017 E300W Merc More

by Quick, Cheryl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Chambliss, Ben Metzler
Jan 02, 2017 -

Mercedes-Benz of Cary responded

Thank you for the great review Cheryl! We are very glad to hear that you were happy working with Matt, he has been with us less than a year and has been doing a great job. Have a great time with your new E300!

January 01, 2017

Excellent buying experience I have been a Mercedes Benz customer for the past 18 years. After moving to Chapel Hill in July from NYC I needed to replace my 2014 E350. I selected More

by lpmeaney
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Burr
December 31, 2016

Very good experiance with salesman and dealership! I am happy with my experience at this Dealer. My Salesman, Bert Bowers was very good. He worked very hard to make me happy. I would use him again. More

by Dor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bert Bowers in Sales
December 24, 2016

sales Great place to get a car, David is great at his job made it very easy to work with. I will more people his way very soon! More

by tillery,melvin426
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Burr
December 19, 2016

Worst customer service. Rip off on service First of all, do not buy prepaid maintenance service, as it is not considered as "spend", if you want to use any MB provided coupons. That was just r More

by RJ_MB
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Charlie ? In service. Also, service manager
Dec 20, 2016 -

Mercedes-Benz of Cary responded

This is an unfortunate review and not reflective of the circumstances. The customer had purchased pre-paid maintenance at a discounted price so he had nothing to pay for his service. He wanted to have a tire rotate and balance in addition to his pre-paid service and had a valid $25.00 coupon to apply. He then requested to use a second coupon, that would normally be used on his maintenance, and apply it to his additional work not to the maintenance work. When this was declined he berated the Service Advisor with the foulest language and threw a pen at another employee assisting him with a free loaner vehicle. We trust that the vast majority our reviews are representative of the service we strive to provide.

December 14, 2016

I Purchased A New Vehicle. The sales Consultant Mr. Bert Bowers help me choose the vehicle that would be good for me. Also the Business Manager Mr. Jonathan Glass was very hel More

by wkperk56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. Bert Bowers-Sale & Leasing Consultant
November 16, 2016

Partner with Awadi Purchasing a car is meant to be an exciting and pleasant experience. The budget is important, customer service is very important to me. Awadi with Mer More

by MAT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Awadi
November 07, 2016

great experience All questions were answered.My salesman was courteous and exhibited great job knowledge about the make and model of the car purchased.I feel the purch More

by cgc jr
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
William Ball, Cherie Braun, David Burr
Nov 08, 2016 -

Mercedes-Benz of Cary responded

Thank you! We try very hard to have every customer have a great, easy experience here at Mercedes-Benz/smart of Cary. Thank you for taking the time to write a review!

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