Mercedes-Benz of Cary

Outstanding Customer Service Everytine I have worked with Bob McGuire, he has consistently provided professional, prompt and knowledgeable assistance. I would highly recommend wo Everytine I have worked with Bob McGuire, he has consistently provided professional, prompt and knowledgeable assistance. I would highly recommend working with him on your next purchase. More

Dream Team - Donna and Neil I just bought a new GLE and Donna and Neil worked with me on price and made sure I got exactly what I wanted. They didn’t pressure me and they worked I just bought a new GLE and Donna and Neil worked with me on price and made sure I got exactly what I wanted. They didn’t pressure me and they worked to earn my business. You will not be sorry if you use Donna as your agent, she will advocate for you and find you the best discounts to make your car buying experience a breeze. She even follows up afterwards about pending items and will even make the trip out to you if necessary. Between the two of them, I felt extremely satisfied to be able to join the Mercedes Family, and they definitely have a customer for life! More

Safety & Service! Kim Fredlund, Service Advisor Extraordinaire is Honest, Compassionate, Detailed and represents Mercedes Benz of Cary to the highest level. One Call, O Kim Fredlund, Service Advisor Extraordinaire is Honest, Compassionate, Detailed and represents Mercedes Benz of Cary to the highest level. One Call, One Stop, One Time! Regardless of where you purchased your Mercedes Benz, your safety in a proper serviced vehicle is her number one concern. If safety of your serviced vehicle and your loved ones is your number one concern, call Kim @ 919-380-1800. She will give you peace of mind and return to you a safer running serviced vehicle. More

Mercedes Benz of Cary is best place to buy your Mercedes! I originally saw the vehicle online. I sent an inquiry and got a response back as soon as the dealership opened. The online description was very acc I originally saw the vehicle online. I sent an inquiry and got a response back as soon as the dealership opened. The online description was very accurate. The e-commerce manager was great in hooking me up with salesman Bob McGuire. Bob was great. He answered my questions truthfully. He had my new Benz ready for me the next day when I went to pick up. Bob made a usually tough and long process very easy and fun! The Cary Mercedes dealership is so good that I drive from Wilmington, NC to buy all my Mercedes! Thanks again, guys! More

Great customer service Donna was a delight to work with! She helped us find exactly what we needed in the price range we wanted. When we came to sign the paperwork the next Donna was a delight to work with! She helped us find exactly what we needed in the price range we wanted. When we came to sign the paperwork the next morning she had coffee and snacks waiting for us! The little details made the experience all the more special. William was wonderful as well. He made the paperwork painless. Mike was willing to negotiate with us and deal got done. Thanks to all the staff we worked with. We would definitely come back to this location again! More

Amazing dealership! Sales and service! I recently leased my third car from Mercedes-Benz of Cary and my mom bought her second. William Ball, their finance director is the reason I continue I recently leased my third car from Mercedes-Benz of Cary and my mom bought her second. William Ball, their finance director is the reason I continue to drive over an hour to get my cars from there. My salesperson Burt Bowers was amazing as well. I still drive to Cary to get my car serviced even though I work a mile from a Mercedes-Benz dealership. The people make the difference! I cannot recommend them highly enough. More

Incomparable Customer Service My experience at Mercedes Benz of Cary was one of the ever. Gary Smith’s extensive product knowledge and professionalism is incomparable. With so m My experience at Mercedes Benz of Cary was one of the ever. Gary Smith’s extensive product knowledge and professionalism is incomparable. With so much to choose from, it was a challenge to make a final dedcison. After testing driving a few vehicles, he explained the benefits of each model and assisted me in selecting the vehicle for my lifestyle. I didn’t feel pressured to buy and I felt he was genuinely concerned and not just trying to sell a car. More

Best salesperson ever! Jonathan asked the right questions to help us get closer to what we really wanted. In the end he help us work towards an awesome vehicle that had ever Jonathan asked the right questions to help us get closer to what we really wanted. In the end he help us work towards an awesome vehicle that had everything we wanted. Went in looking for a coupe, cam out with the perfect sedan thanks to his help. More

Excellent Customer Experience Certified Sales Consultant Donna Farrar Scott really took the time to get to know me as a customer in order to understand what vehicle would best suit Certified Sales Consultant Donna Farrar Scott really took the time to get to know me as a customer in order to understand what vehicle would best suit my needs. After a considerable amount of time of test driving and reviewing most every imaginable option that my wife and family may or may not need and/or potentially use, Donna was consistently attentive and patient in assisting me with my new car buying decision. Her no pressure persona and extensive product knowledge put me at ease during the entire purchase experience. Donna took the white-glove service that might be expected from a Mercedes-Benz dealer to the next level by thoroughly comparing various options on numerous vehicles available in inventory, both online and on her lot. I feel that Donna was able to present my pricing expectations clearly to the Sales Manager Michael Langlois who was direct and very fair at negotiating an acceptable price on a 2018 GLC300. While in finance, I was able to work with Business Manager William F. Ball, III who skillfully guided the financing approval process efficiently without any expected "up-sells". William's experience at this position was apparent by his masterful ease at navigating every nuance of paperwork. Since this experience, I sincerely look forward to my next vehicle purchase from Donna, Mike & William. Best Regards, More

Excellent Customer Service Matthew Chambliss provided superior customer service. He listened to my concerns and what I wanted in my vehicle. Matthew went above and beyond loca Matthew Chambliss provided superior customer service. He listened to my concerns and what I wanted in my vehicle. Matthew went above and beyond located the exact vehicle, that met all of my criteria. Additionally, Matthew walked me through the set up of my GLS450, he also set up my mBrace on the spot so I didn’t have to call in later. Matthew showed genuine care, concern, and interest to ensure that I had a smooth experience. Matthew took time to add the personal touches, that made this a memorable experience. More