Mercedes-Benz of Cary

Great experience! No complaints For my first dealer bought car and I couldn't be any more satisfied with my experience. Donna was very kind, easy going and able to get all the answer For my first dealer bought car and I couldn't be any more satisfied with my experience. Donna was very kind, easy going and able to get all the answers I needed. She was very personable and not pushy at all. Overall very satisfied with their service to the customer and would recommend to first time or experienced buyer. More

Awesome Going in to the Mercedes dealership I was a little nervous but they made me feel welcome immediately! Rakesh was super sweet and an awesome salesman! Going in to the Mercedes dealership I was a little nervous but they made me feel welcome immediately! Rakesh was super sweet and an awesome salesman! Mike the sales manager gave me a great deal and William the finance manager got me the best deal he could! They’re an awesome team and would recommend them to all my friends and family if you’re looking a new or used car! If they don’t have it they can get it! More

Just Amazing This is our first time getting Benz. Bob helped answering all our silly questions, was very patient and exceptionally knowledgeable. Hel This is our first time getting Benz. Bob helped answering all our silly questions, was very patient and exceptionally knowledgeable. Helped us to make right a choice in choosing the vehicle and we did not have chance to bargain with him, as he gave very good price to start with. No dramas, no gimmicks. Just amazing experience with Bob and this Benz at Cary location. We recommend Bob very highly. Another, off note thing is, he is so good with the kids in entertaining them, giving them that little attention, so they gave us time to discuss in decision making. Thank you Bob. More

CUSTOMER EXPERIENCE I won't ever use this shop again. The service department treated me unfairly because I left my LICENSED pistol in my car. I was refused a COMPLIMENTAR I won't ever use this shop again. The service department treated me unfairly because I left my LICENSED pistol in my car. I was refused a COMPLIMENTARY car wash after I spent nearly $200 on an oil change. Their explanation was that someone left their pistol in the car before that was stolen. Are you saying I am the ONLY person who has left a valuable in the car at a luxury dealership. They asked me to load my pistol in my book bag, which is completely UNSAFE. So they denied washing my car on the outside because I had a gun in the INSIDE of the car.....Never had this issue at Porsche, BMW, or any other luxury car lot. They also didn't put the sticker in the car indicating my next oil change, and left the service card in my windshield. I would recommend using the capitol blvd MERCEDEZ or Durham one, as they put the customer 1ST. More

Mike Neuman Mike understood our needs as he listened and worked to match the right vehicle with us. Knowledgeable, professional and dedicated to working with the Mike understood our needs as he listened and worked to match the right vehicle with us. Knowledgeable, professional and dedicated to working with the entire team - service, finance to ensure you have the best experience. More

HIGHLY RECOMMEND! Incredible customer service. I worked with Rakesh Patel who was phenomenal. My fiancé and I have a very busy schedule and he was more than accommodati Incredible customer service. I worked with Rakesh Patel who was phenomenal. My fiancé and I have a very busy schedule and he was more than accommodating. The entire process was very fast and smooth, despite our hectic work/school/wedding planning life. He was incredibly knowledgeable and the entire staff treated us like family. They got us the best deals and interest rates to work with our budget, and we were not just treated like potential buyers. I would highly recommend working with Rakesh and the entire Mercedes Benz of Cary staff for any buying needs! They have access to all vehicles in the Leith car inventory, not just Mercedes. We will be going back for all future vehicles! More

Taken care of Donna and everyone here are fantastic. Donna was very easy to talk with and always got the answers I needed. I will definitely be a customer for life. Donna and everyone here are fantastic. Donna was very easy to talk with and always got the answers I needed. I will definitely be a customer for life. More

Great Service! Luxury Experience! It was a great experience working with Donna ! She helped me exactly what I need interms of choosing the model of the car to the price range I wanted. It was a great experience working with Donna ! She helped me exactly what I need interms of choosing the model of the car to the price range I wanted. She was always be in touch with me to get all the info I needed the most and made me to buy the car for a great deal. William was wonderful as well. He made the paperwork too easy even there was few issues regarding my credit report. Neil came up with a negotiated price and get the deal done. Thanks to all you guys for getting me the car. I would definitely come back to this location again! More

Process Made Very Simple My new 2018 GLA 250 experience was pleasant, simple, and professional. I gave Donna a time frame as I was working that day, and she got me in and out My new 2018 GLA 250 experience was pleasant, simple, and professional. I gave Donna a time frame as I was working that day, and she got me in and out in a timely fashion. She was knowledgeable and a pleasure to work with on this car deal. I would most definitely return to her for a future Mercedes Benz. More

Amazing service My Wife and I visited Mercedes-Benz of Cary to look at a GLA 250 our sales person Rakesh was amazing, he took his time explaining to us the features My Wife and I visited Mercedes-Benz of Cary to look at a GLA 250 our sales person Rakesh was amazing, he took his time explaining to us the features and benefits of the car we were looking at and there was no pressure to buy the vehicle . After reviewing the vehicle we sat down with him to discuss price and financing and everything went smoothly , we left with a brand new vehicle and very satisfied with the deal and the service and I highly recommend dealing with Mercedes-Benz of cary. I highly recommend talking with rakesh More