Mercedes-Benz of Cary

Alex and team were great! Alex found the perfect car for me. No pressure, just very helpful. I was just looking and wasn’t even sure I wanted a Mercedes but I love the car and Alex found the perfect car for me. No pressure, just very helpful. I was just looking and wasn’t even sure I wanted a Mercedes but I love the car and the dealership! Mike and William were great too. Overall an excellent experience. John the concierge was also fantastic walking me through all the features of the car and even picking me up at the Lexus dealership where I turned in my Lexus. More

Brad Rogers I needed a car in a hurry and within 15 min of talking to him I knew exactly what car I wanted to get. Brad gave me a couple different options that al I needed a car in a hurry and within 15 min of talking to him I knew exactly what car I wanted to get. Brad gave me a couple different options that all met the criteria that I wanted so all that was left to do was make my choice. I was in and out of the dealership within a couple hours and was by far the best car buying experience Iv ever been through. Brad is super upfront with the facts and you will leave with a new Benz and even more importantly someone who you can call a friend. If you are in the market for a new Benz, you gotta go to Mercedes Benz of Cary and ask for Brad. More

Jim Cassel excellent service advisor Since Jim is an ex Mercedes mechanic his position as service advisor fits him well. He has excellent customer service rapport and knows his cars. Enj Since Jim is an ex Mercedes mechanic his position as service advisor fits him well. He has excellent customer service rapport and knows his cars. Enjoy working with him More

Working with Alex to buy a my new Mercedes was a great! Alex made the car buying experience very easy and he was very informative & patient throughout the process. He explained all of the features to me in Alex made the car buying experience very easy and he was very informative & patient throughout the process. He explained all of the features to me in detail and was genuinely invested in pairing me with the right vehicle. He's a real, non-pressure professional and I strongly recommend that you ask for Alex if you are considering a Mercedes. More

Excellent Customer Service My service advisor Jim Cassel is awesome. He takes great care of me every time that I have my vehicle service. It doesn’t matter what he has going on, My service advisor Jim Cassel is awesome. He takes great care of me every time that I have my vehicle service. It doesn’t matter what he has going on, he acknowledges me as soon as I walk in and makes me feel that he is happy to see me. More

Stellar Service I went to Leith Mercedes Benz this morning. Matt really took great care of me. He was professional, attentive and knowledgeable. I highly recommend th I went to Leith Mercedes Benz this morning. Matt really took great care of me. He was professional, attentive and knowledgeable. I highly recommend this location. They have stellar service from reception to sales to management!! Best car experience I’ve had thus far. More

Very good experience Short story, I was looking at a CLS 400 at Leith AF, that didn't work out for me. Then I found a CPO E350 at the Cary location. The staff offered to Short story, I was looking at a CLS 400 at Leith AF, that didn't work out for me. Then I found a CPO E350 at the Cary location. The staff offered to have the car moved to AF so I could look at it but purchasing the car from AF would negate the CPO. So the car had to be delivered back to the Cary store. That was a little delay there. Getting to Cary is a bit of an inconvenience but I made it work because I was very interested in that particular E350. After a few issues were cleared up on the car we were able to move forward with the purchase. This is my THIRD E350 from Leith. My sales guy in the Cary store was awesome. Thank you Rakesh for taking care of me.. And a shout out to the Leith AF team on Capital, Clare, Jack, Stephen and Charles. They were all so very friendly and great to work with. More

Fabulous customer experience Heidi was professional, customer friendly and diligent. She managed the appointment and service questions and made it a pleasurable experience getting Heidi was professional, customer friendly and diligent. She managed the appointment and service questions and made it a pleasurable experience getting a car service. I was so impressed with everyone and Heidi is exceptional More

Good car buying experience First of all, this dealership had a pretty good inventory and we had multiple options in the kind of car we were looking for. Car buying can be confus First of all, this dealership had a pretty good inventory and we had multiple options in the kind of car we were looking for. Car buying can be confusing and overwhelming and we spent quite a few hours at the dealership. But Alex was patient with us and encouraged us to test drive all the cars so we were absolutely sure of our purchase. He went over all the details about the cars we tried which helped us make the decision. We tried a few dealerships in town and this was by far a much better experience. More