Mercedes-Benz of Caldwell

Fantastic experience! Amazing customer service! I came in to Mercedes-Benz of Caldwell to purchase a new C Class and had my heart set on white with black interior. My salesperson Jonathan Murphy wen I came in to Mercedes-Benz of Caldwell to purchase a new C Class and had my heart set on white with black interior. My salesperson Jonathan Murphy went above and beyond to find my perfect car. He was friendly, professional, and knowledgable. Jonathan made sure I was truly happy with my purchase, not to mention spent the time to show me every feature and gadget. Al Reci, the business manager, was wonderful. He explained every detail of purchase agreement and made my new purchase simple. I can't say enough how impressed I was with the dealership and it's amazing staff! I now consider myself a lifelong customer of Mercedes-Benz of Caldwell. More

Dealer exceeded expectations!!!!! Very friendly staff, no pressure to purchase, willing to work with us, not pushy. Our salesman was Clinton Vale and he was awesome! Ken Stinreich wh Very friendly staff, no pressure to purchase, willing to work with us, not pushy. Our salesman was Clinton Vale and he was awesome! Ken Stinreich who is the Finance Manger was extremely pleasant and made it very easy for us. I would also like to mention Keith DeYoung who is the Sales Manager. He was personable and addressed us a few times while being there. He also was extremely knowledgeable about all the models in the showroom. More

Great Experience My husband and I came to Mercedes-Benz of Caldwell to purchase a certified pre-owned GL450 that we had seen on their website. We were only interested My husband and I came to Mercedes-Benz of Caldwell to purchase a certified pre-owned GL450 that we had seen on their website. We were only interested in a white one, which this dealership had in stock, and Jonathan did everything he possibly could to make sure that it would be ours. We got to the dealership on a Saturday afternoon and made the purchase. It was late when we were finally done, but neither Jonathan nor Al ever made us feel rushed or that we were keeping them from anything! It was definitely a great experience and I would absolutely return again in the future if we were ever to buy another Mercedes. More

Great resonsiveness. Salespeople were very friendly, helpful Just exchanged my 350 cabriolet for a 400 cabriolet. It was easy, efficient and convenient. My sales person Joe De Francesco is the best and he was ab Just exchanged my 350 cabriolet for a 400 cabriolet. It was easy, efficient and convenient. My sales person Joe De Francesco is the best and he was ably assisted by Ashley Saus More

Murph Best Salesman by far. I was in and out in less than 2 hours. No fluff just straight to the point. Great Experience, i would highly recommend this dea Best Salesman by far. I was in and out in less than 2 hours. No fluff just straight to the point. Great Experience, i would highly recommend this dealer. More

Poor Customer Service Purchased a used car here last month. Initially the used car salesman was friendly and helpful. However, after the sale it all went down hill as soo Purchased a used car here last month. Initially the used car salesman was friendly and helpful. However, after the sale it all went down hill as soon as they had the money. I only asked for 2 simple things. 1) Tell me when the plates come in. And, 2) Where is the spare key remote. I spoke with the used car salesman 3 times on both issues and he "promised" he call me right back. He never did. I left 2 messages for the Used Car Sales Manager to call me back. He never did. I left one message with each the General Managers to call back. They never did. The plates had been sitting there for the past 2 weeks. The spare key remote had been dropped off by the previous owner a month ago. I still have not gotten the remote. I've bought new and used cars for the past 40+ years from various venues and have never been treated so poorly on such simple issues. I've never had a salesman, manager or GM not return a call. Naturally I'd never consider buying another car from Mercedes-Benz of Caldwell, however because of this dealerships poor customer communication skills, or simply arrogance, I ponder how Mercedes Benz would support a dealership such as this. Hence, I taken the Mercedes-Benz name of my list of brands I would consider next year when it comes time to buy another car. As they say "Sales sells the first car and Service sells the second". Forget about getting service at Mercedes-Benz of Caldwell. More

Excellent dealership Joe Defrancesco was my sales consultant and he was a pleasure to work with. He was very professional, personable, funny and overall got the job done. Joe Defrancesco was my sales consultant and he was a pleasure to work with. He was very professional, personable, funny and overall got the job done. No games no excessive haggling just business with a smile. I had an excellent time working with him and his sales manager Mr. De young. Our deal was closed within the hour and he even went the extra mile to show us the car in the snow that was locked up in a separate building. I could not be more pleased with my purchase and will return to see Mr. DeFranesco in the future and would highly recommend him. All I would recommend prospective buyers to do is to have THEIR affairs in order prior to stepping foot into any dealership to make the transaction smoother. They will help you if you help them. More

Proffesional start to finish Jonathan Murphy and Al Reci were extremely helpfull and professional from start to finish. I have bought alot of new cars over the years and these guy Jonathan Murphy and Al Reci were extremely helpfull and professional from start to finish. I have bought alot of new cars over the years and these guys are people I would recomend and go back to deal with. More

Bob Smith, Excellent Customer Service in the Service Area I have worked with Bob Smith in the service department for 6 years. I have owned two Mercedes in the past ten years. He is always pleasant, experie I have worked with Bob Smith in the service department for 6 years. I have owned two Mercedes in the past ten years. He is always pleasant, experienced and very kind. I count on him to take good care of me and my car. He is the reason I have returned each year! More