Mercedes-Benz of Caldwell

Don't go anywhere else but MB of Caldwell! Keith made it smooth and easy to turn my lease in six months early and into a beautiful new Benz hassle free. So pleased I brought my mom back the fol Keith made it smooth and easy to turn my lease in six months early and into a beautiful new Benz hassle free. So pleased I brought my mom back the following week and she got herself one too! More

I love my car so far I just got a 2015 cla250 4matic......It's kinda small but I love the ride. Thanks again to everyone for their help. I love my car I just got a 2015 cla250 4matic......It's kinda small but I love the ride. Thanks again to everyone for their help. I love my car More

Number 16 and the Best Yet I have been a customer of Globe Motor Car Co in Fairfield NJ since 1993, purchasing or leasing 15 Mercedes Benz vehicles during that time, mostly from I have been a customer of Globe Motor Car Co in Fairfield NJ since 1993, purchasing or leasing 15 Mercedes Benz vehicles during that time, mostly from them. When I was ready for number 16, I placed the order with my long time Sales Representative, Jim Sangemino, who told me that the dealership was under new management and now called Mercedes-Benz of Caldwell. In the interim, I had a service and was extremely pleased with the even better ease of making the appointment, the timeliness of the work and the cleanliness of the car. As to the new vehicle, Jim kept me apprised of its progress including order acceptance, VIN assignment, manufacture date, Port departure, Port arrival and shipment to Fairfield. On a Tuesday he told me that he expected the car to arrive that Friday, which it did. He supervised the offloading and sent me a picture of the car immediately afterward. When I picked it up that afternoon, the vehicle was prepped to perfection. I spent a very informative and pleasant hour with Business Manager Julia Radulic, who explained the available service and care options with honesty and logic. In closing, I can justly say that those of us who have frequented and trusted Globe will be more than pleased with Mercedes Benz of Caldwell. More

Nightmare Complete nightmare. My mother & I went there 9/1/15 to lease an S550. We were trading in a 2008 S550, & wanted to pay the lease upfront. Our salesman, Complete nightmare. My mother & I went there 9/1/15 to lease an S550. We were trading in a 2008 S550, & wanted to pay the lease upfront. Our salesman, Deshone, was OK. He arranged to drive us around the lot to see the avail colors. We decided on 1, returned to his office, & negotiated a deal. Deshone asked us if we wanted to drive the new car home today; we said yes. He then intro'd us to Tommy, a finance specialist. We told Tommy that we were paying the lease upfront. Tommy called Deshone in & scolded him in front of us., saying Deshone did not give him that info. Then, the phone rang. Tommy picked it up; it was MB Finance Co., confused about the addy on our application. Again, Tommy scolded Deshone for filling out the paper work incorrectly. Tommy's behavior was unprofessional, & made us extremely uncomfortable. Tommy then tried to impress us by showing us pix of his show horse. I have no clue why he thought this was important, or what it had to do with the business we were conducting. It made us feel even more uncomfortable. MB Finance Co. asked Tommy to ask us if we would show them a bank statement. We were trading in an S class with a trade in value about equal to the cost of the new lease, & were paying the entire lease UPFRONT. I said there was no way we'd show them a bank statement. Tommy asked to speak to a "supe." He spoke with the supervisor, unprofessionally, calling him "bro". He was able to get the supervisor to OK the lease application, & asked us to leave his office while he prepared the paper work. We went to the lounge. On our way, some man, offered us some water; my mother accepted. We sat in the lounge for a long time. Tommy finally came out & brought us back to his office. He said the computer wasn't spitting out the right numbers, but he fixed them by hand. As we were going over the figures, Tommy pointed to an amount & said, "This is the amount of the check that you are giving me now." I advised him that we didn't have a check with us, that Deshone offered to let us take the car home today, that we would bring the check & title tomorrow AM. He excused himself, went to speak with Deshone, & came back & said, "OK. I spoke with Deshone. He said you will bring the check & title tomorrow morning." Again, my mother & I felt uncomfortable, as if we were lying about what Deshone had offered us. To make up for the "trouble" & the "amount of time" we had spent in the dealership, Tommy offered us a free clear coat application (which we still don't have). We thanked him. FINALLY, at 7:30PM, 6 hours after we had walked into the showroom, we were handed keys to the new car. As I was sitting in the driver's seat familiarizing myself with the car, someone knocked on my window. I look up & Deshone & the man who had given us water was standing there, so I rolled down my window. Deshone said, "You remember Keith, our Sales Manager?" I said, "No. He never introduced himself." Keith then said to me, "Deshone is going to follow you home to get that title & check." There were several customers & a few employees in the area who heard what he said. My mother & I were mortified. I got out of the car & told Keith, We have been in the dealership for 6 hours, my mother's diabetic, we're going out to eat, & Deshone is not following us. Deshone & Tommy both know that I'm bringing the check & title the tomorrow AM. If you have issue with that, we're leaving w/ our old car & tearing up the new car contract." He backed off & let us go. When we got home, we discovered that the 2nd key did not work. I told Deshone, who offered to bring us a diff key & come pick up the check & title. He came the next afternoon with new keys that didn't work. He said he'd get us a working set. As of today, 9/14/15, we still don't have a 2nd working key, nor have we heard from Deshone about the keys. We got a call from Steve, Gen Mgr, who was very noncommittal. He offered to buy my mother dinner or a ticket to a play, to show her "We're not bad guys." Based on our horrendous, embarrassing experience, I said no, & asked him to consider a real gesture. This dealership is unprofessional. Over the years, we have purchased very many cars, including several Mercedes. We have never been treated so poorly. anywhere. STEER CLEAR! More

Top Notch Service! From the time I made the initial call to Mercedes-Benz of Caldwell, until I made my purchase, I was offered friendly, personal, knowledgeable and expe From the time I made the initial call to Mercedes-Benz of Caldwell, until I made my purchase, I was offered friendly, personal, knowledgeable and experienced professionals, who went above and beyond to ensure quality service and experience. Keith Deyoung (Sales Manager) makes the experience quick and easy for people who have limited time. More

Excellenct Experience Purchased a 2013 pre-owned E350. Great experience, Jonathan Murphy (sales person) was highly professional and very helpful. Overall, I would recomme Purchased a 2013 pre-owned E350. Great experience, Jonathan Murphy (sales person) was highly professional and very helpful. Overall, I would recommend this dealership and especially Jonathan. More

Excellent service and dealership This dealership is excellent in every way. The customer experience here is top tier and the professional service is simply outstanding. I have found t This dealership is excellent in every way. The customer experience here is top tier and the professional service is simply outstanding. I have found that the service here exceeds that of the dealership where we originally purchased the car. Jon Polera and Franca Urbano-Marciano were friendly, courteous professionals who extended a warm welcome to customers and made sure that everything was taken care of properly. I give this dealership my highest recommendation More

Absolutely Terrific!! The service here is truly the best service we have had anywhere! Although we bought our car at a different dealership in Bergen County, we have fo The service here is truly the best service we have had anywhere! Although we bought our car at a different dealership in Bergen County, we have found the service that we received here was superior in every way. Not only are the mechanical services top-notch, but the entire customer service experience is outstanding as well. Jon Polera and Franca Urbano-Marciano make us feel special from the moment we pull up to drop off our car and then follow up personally on every detail in the most professional way possible. Everyone here is courteous, polite and friendly and never try to sell you service that you don't need. I give it my highest recommendation on all counts. Sergio M More

Excellent Service Bought a car within three days. I found a car on the Internet in the Dealer's stock. Called them up. the car was in stock and the Dealer wanted to mo Bought a car within three days. I found a car on the Internet in the Dealer's stock. Called them up. the car was in stock and the Dealer wanted to move it. The price negotiations didn't take long. Wanted to buy they were willing to sell. They checked my trade and offered to me a fair deal for it. Honestly, I thought it could have been better, but because they gave me a good price on a new vehicle, it was fair. Two days later I brought my trade and drove away in a spanking new Mercedes. Very happy! Would recommend my Sales consultant Mike Napurano! Geat guy! And a Nam vet! Respect to Mike! More

Excellent Service I had the best experience ever! They helped me pick out the car I always wanted and helped me drive off the lot with my new car. Great customer servic I had the best experience ever! They helped me pick out the car I always wanted and helped me drive off the lot with my new car. Great customer service experience with Deshone! He helped me answer all my questions. I recommend him for anyone who is looking for a great experience and help in shopping for a new car ! Thank you so much Deshone! More