Mercedes-Benz of Caldwell

my new car James Sangemino, Keith DeYoung and Thomas Giuliano did everything in their power to make sure our trisection went very smoothly. As in all transactio James Sangemino, Keith DeYoung and Thomas Giuliano did everything in their power to make sure our trisection went very smoothly. As in all transactions there were a couple of bumps but they were very professional and dedicated to getting me the car that i wanted above all. More

Amazing Experience I went in to this dealership to look at a car and walked out with the car of my dreams. Dave Morrison was incredible. I can't thank him enough. I went in to this dealership to look at a car and walked out with the car of my dreams. Dave Morrison was incredible. I can't thank him enough. More

All aspects of a two car lease deal, perfect! Have dealt with this dealership since its inception. From my sales assoc. Mike Fumai, to sales mgr. Keith DeYoung, to gen. mgr. Steve Reedy, they pres Have dealt with this dealership since its inception. From my sales assoc. Mike Fumai, to sales mgr. Keith DeYoung, to gen. mgr. Steve Reedy, they presented a great two car deal in the most pleasant affordable professional manner. Since i have done much prior business there i can say with certainty that the service dept. is also first rate, as is what i hope you never need, a terrific body shop whose mgr. Brittany is incredibly knowledgable and good at what she does. Al Reci made all the tedious paper signing pleasant, well explained, and moved along as quickly as possible. I won't purchase or lease from anyone else! More

Dynamic Duo This was my first experience buying a Benz. I have been to many other dealerships looking for the vehicle that I wanted. Jonathan was great. Very know This was my first experience buying a Benz. I have been to many other dealerships looking for the vehicle that I wanted. Jonathan was great. Very knowledgeable and attentive. He did his homework, asked the right questions. His counterpart, Al Reci was business as usual but with a touch of class. He explained all my options thoroughly and gave me the attention that I deserved I would definitely recommend this dealership. Also I would like to send out a special thanks to Liz, Associate Sales, for all her personalized attention during the new car delivery process More

Great Service Keith recently helped us flip our existing lease into a new lease. He was quick, efficient and knowledgeable. He made the whole experience easy and ga Keith recently helped us flip our existing lease into a new lease. He was quick, efficient and knowledgeable. He made the whole experience easy and gave us a great deal. I would definitely recommend this dealer to others. More

Outstanding Service Mr.Deshone is one of the most courteous friendly and polite sales person. He gives me the outstanding service and special attention. Mr. Deshone excee Mr.Deshone is one of the most courteous friendly and polite sales person. He gives me the outstanding service and special attention. Mr. Deshone exceeds expectation very professional . Thank you - More

FOUND WHAT I WANTED Julia Radulic, business manager, made every easy and go smoothly & efficiently and was a pleasure to deal with, as was Keith Deyoung. Car service is Julia Radulic, business manager, made every easy and go smoothly & efficiently and was a pleasure to deal with, as was Keith Deyoung. Car service is excellent; I have been a customer for 20 years and never had a problem. My service manager is Franca Urbano-Marciano. More

This MB Store Amazed Me! I was searching North America for a specific year, make and model CPO Mercedes (E550 Coupe). I found my car at MB of Caldwell. I made an internet in I was searching North America for a specific year, make and model CPO Mercedes (E550 Coupe). I found my car at MB of Caldwell. I made an internet inquiry, Keith, the sales manager personally contacted me within 15 minutes and told me some details about the car. Keith then asked Jason Wagner to contact me to provide all the service information, CARFAX and additional details. I wanted the car at this point. Jason worked with me on the purchase price and we quickly landed on an agreed price. I live in Raleigh NC and I was on a business trip in Vancouver BC. Jason told me no problem. When would you like to pick up your car? I flew to NJ the next day, finalized the details, then drove my new baby to Raleigh. Easiest and most professional experience that I've had buying a car. Amazing experience! More

STAY AWAY FROM THIS PLACE- WORST MERCEDES DEALERSHIP IN N NJ Took me some time to provide this review but here is my experience. Let me say it right of the bat that my pre-owned mercedes E350 is a great car to d Took me some time to provide this review but here is my experience. Let me say it right of the bat that my pre-owned mercedes E350 is a great car to drive. Issue I have is with two employees that i dealt with 1. Jon Murphy 2. Al Reci. Jon is a great sales person. He sold me the car within 30 minutes of walking into the dealership. I would also like to think that I got a good deal. My tag plates were 1 week late. They ended up giving me a loaner- the temp plates are valid for 1 month. So took over 5 weeks to get my tags? Phone inquires went with no response. Told me during the transaction that we dont care about selling CPO E350's as they sell enough of new S550's. I felt I was not needed or my dollars were not worth it. But the E350 I picked was a solid car with low mileage so I ignored colorful commentary. Now about Al- a real piece of work. If I have to pick one reason to ignore this dealership in the future it would be him. This guy almost forgot to collect the down payment check from us and he is in finance. As I said real piece of work. He wanted to sell the extended warranty (which I bought) and also the rims package.- That I said give me a day or so to think about it to finalize. He agreed and asked us to call next working day to add. We decided to add the rim package, we called him, he said he will add it to the contract and send it over the Mercedes. Complete bunch of lies, never added the package. Same as Jon never answered any calls (multiple calls). when confronted in person, he said he would take care of it. when I did receive my first bill, guess what, the package amount was not added on the originally quoted monthly amount. I go to Mercedes of Morristown for a minor issue - since they are closer to me, asked the service adviser to confirm whether if I have the rim package or not. He confirmed my worst fears that its not added. I don't know what kind of business these guys are running but in my opinion professionalism is just non-existent at this place. I love my Mercedes but never again visit this place not even for service. Sad that these people are still in business. I hope someone from Mercedes actually reads this review and take action. These people wont survive one day in a corporate settings. SHAME!!! More

4 Cars in Buying a car is never a fun experience, but these guys make it as easy as you can get it. The sales team is not your average "Car sales" type, they ac Buying a car is never a fun experience, but these guys make it as easy as you can get it. The sales team is not your average "Car sales" type, they actually care and make you feel welcome. Management was also very helpful and cooperative when ever needed or questions are had. Use them, you'll be happy! More