Mercedes-Benz of Caldwell

Alfredo Carratala is the most helpful person in the world I've had many problems with the electronic system in my car and Alfredo has always been incredibly friendly, professional and courteous. I cannot say I've had many problems with the electronic system in my car and Alfredo has always been incredibly friendly, professional and courteous. I cannot say enough absolutely it him and the other folks that have always been there to help me out when these situations arrise. More

No problems Richard Viole was very patient with me as we test drove several different models before I was able to choose the vehicle that I finally selected. Richard Viole was very patient with me as we test drove several different models before I was able to choose the vehicle that I finally selected. More

Always Satisfied :) I always smile in anticipation as I pull into the MB lot to say hello or to get my car serviced. I look forward to seeing Alfredo Carratala every time I always smile in anticipation as I pull into the MB lot to say hello or to get my car serviced. I look forward to seeing Alfredo Carratala every time! He is amazing! He is kind and friendly, knowledgeable, courteous, and always helpful. It doesn't hurt that he looks great too! Turnaround time is excellent, as is advice. I couldn't be happier :) More

Complete satisfaction with my salesman, Richard Viole I would just like to express my satisfaction with my recent leasing experience with Richard Viole. This is my first Mercedes and I must admit I was a I would just like to express my satisfaction with my recent leasing experience with Richard Viole. This is my first Mercedes and I must admit I was a little apprehensive about taking this step. Richard was very upfront with his approach and very reassuring that I would not be disappointed. He never made me feel pressured but did all he could to provide me with the confidence that I was receiving a fair deal. When it is time for my next Mercedes, I look forward to reaching out Richard due to the trusted relationship he created. More

We enjoyed working with Rich I purchased a new vehicle from Rich I found dealing with Rich to be refreshing . I have purchased 4 Mercedes in the past this was by far the easiest t I purchased a new vehicle from Rich I found dealing with Rich to be refreshing . I have purchased 4 Mercedes in the past this was by far the easiest transaction. More

Sales Process The entire process was excellent; completely satisfied. All associated sales team members were curtious and very professional. From my perspective th The entire process was excellent; completely satisfied. All associated sales team members were curtious and very professional. From my perspective the deal was a win/win - true business partnership. More

Richard Viole Hands down, Richard was the best salesman I encountered in a long time. He was not pushy. He was honest. He was very informative when it came to ch Hands down, Richard was the best salesman I encountered in a long time. He was not pushy. He was honest. He was very informative when it came to choosing which car would work best for us. He explained in detail what we were getting and walked us through the entire process from sale to financial. We would not hesitate dealing with him in the future. More

Great overall experience I had a 2014 E350 and was thinking about a new 2016 along with a few other makes (non-mercedes). I dealt with Richard who was very courteous and prof I had a 2014 E350 and was thinking about a new 2016 along with a few other makes (non-mercedes). I dealt with Richard who was very courteous and professional, respecting the fact that I was looking around and not pressuring me so much like some auto sales people tend to do. After a few days I decided on a new E350 and the whole process couldn't have been easier. They even overnighted the plates to me when I was away for summer vacation. Their service department is always good to me too so overall I have found nothing but a great experience here... More

Top Notch! Every single experience from sales to service has been exceptional at this location. The staff is warm and welcoming and always go above and beyond. A Every single experience from sales to service has been exceptional at this location. The staff is warm and welcoming and always go above and beyond. Alfredo Carratala is a pleasure to work with and truly wants the best for every customer he works with. I am very lucky to have found such a great dealership and have recommended it to many friends. More

A 40.000 mile service "A" Things could not have gone any smoother. I pulled in the Valet helped me get what I needed from my car Alfredo had all my paperwork ready to go. Alf Things could not have gone any smoother. I pulled in the Valet helped me get what I needed from my car Alfredo had all my paperwork ready to go. Alfredo then checked on my loaner (it was ready and waiting) and off I went. During the day Alfredo called once and texted twice to keep me informed about my service. The car was ready just when they said it would be. I payed my bill which was previously explained to me then I walked over to my spotless car and drove home with a smile. Job well done!!! More