Mercedes-Benz of Caldwell

GREAT CUSTOMER SERVICE .Franca Urbano was excellent as always. Explained exactly what was to be done. I dropped off to car and got the loaner, and was on my way in minutes. always. Explained exactly what was to be done. I dropped off to car and got the loaner, and was on my way in minutes. More

Steve Eilert was very friendly, efficient and receptive to my questions. After the car was serviced, I noticed that the dash board was not showing I had to go back and call Steve to help me. He was very to my questions. After the car was serviced, I noticed that the dash board was not showing I had to go back and call Steve to help me. He was very accommodating and showed me how to turn on the screen. I like him to be my service advisor every time I need to have the car serviced. More

great customer service in sales and service. This is my second purchase with Sean McCormack and like the first time, it was a great experience. Sean listens and isnt pushy. He respects the fact that I am t second purchase with Sean McCormack and like the first time, it was a great experience. Sean listens and isnt pushy. He respects the fact that I am the customer and I know what I want and doesnt steer me in another direction. Jacob in Service is also awesome. I am always updated on the status and provided a loaner car for my convenience. Overall, Caldwell mercedes deserves a 5 star rating More

My salesperson was Camilla and she was extremely knowledgeable and professional, as well having a warm and friendly attitude. This visit to your dealership resulted in my 7th consecutive lease from knowledgeable and professional, as well having a warm and friendly attitude. This visit to your dealership resulted in my 7th consecutive lease from Mercedes-Benz and this was my most positive experience to date. More

Mathew was phenomenal and very attentive! He was always there answering all of my questions. He provided very useful information and tried to get us the best deal possible! there answering all of my questions. He provided very useful information and tried to get us the best deal possible! More

As far as i am concern, they are the best mb dealer in the entire nj. Why? This was based on there exceptional services that they had been providing to me since they purchased the franchise from globe Me the entire nj. Why? This was based on there exceptional services that they had been providing to me since they purchased the franchise from globe Mercedes. i was one of the old customers of globe mb bf mb of Caldwell bought the franchise like i said. finally, i will continue dealing with mb of Caldwell because of there honesty, respect, efficient, & good work. Thank you all for your good work @ all time’s. My regards to everyone. More

Staff were receptive and prompt rendering the service. Mr Kaplan explained the procedure to be done and how long will it take and jarrran it came earlier than expected.They also adhere to the To the mini Mr Kaplan explained the procedure to be done and how long will it take and jarrran it came earlier than expected.They also adhere to the To the minimum health protocol, re- covid pandemic. More

Well, let me start by saying that I have not purchased from this dealership yet, but I am certainly excited by the possibility of doing so! A premium, German luxury product like Mercedes-Benz, a top-notc from this dealership yet, but I am certainly excited by the possibility of doing so! A premium, German luxury product like Mercedes-Benz, a top-notch state-of-the-art facility, AND a world-class buying process involving SO MANY PEOPLE that I not only know, but once worked with!!! I will most definitely be in the market for a new car very, very soon, and I will undoubtedly visit Mercedes-Benz of Caldwell to see what they have to offer, and to say "HEEYYY" to some down-right FANTASTIC folks!!! More

The service representative was friendly, efficient and well trained. The dealership was clean and quiet, so that I was able to read while I waited. The service took the amount of time estimated. well trained. The dealership was clean and quiet, so that I was able to read while I waited. The service took the amount of time estimated. More

Great facility. Attention to customer from the start to finish. Issues addressed promptly. Courteous service. Jake welcomed me and explained the wait time would be about an hour to review the sun roof finish. Issues addressed promptly. Courteous service. Jake welcomed me and explained the wait time would be about an hour to review the sun roof condition and get my car through the car wash. There was no loss of time. More