Mercedes-Benz of Caldwell

EXCELLENT SERVICE ADVISOR Steve Eilert is an excellent addition to the fine organization. He immediately recognized my car's issue (broken engine mounts) and created a timely Steve Eilert is an excellent addition to the fine organization. He immediately recognized my car's issue (broken engine mounts) and created a timely and effective solution at a reasonable expense. He also arranged for a loaned car, and returned my car within twenty four hours. It was even beautifully washed. Steve was my service advisor at a different dealer, and when he joined MB of Caldwell I went there because of him, knowing this difficult job would be done correctly. As a result of his and the company's fine work I intend to bring all of my business to Steve and MB of Caldwell. More

Unbelievable service experience The experience from sales to finance to service has been terrific.I have been buying Mercedes since 1979,from Bklyn to Greenich ct.None of the above c The experience from sales to finance to service has been terrific.I have been buying Mercedes since 1979,from Bklyn to Greenich ct.None of the above can compare with the overwhelming service courtesy that we have received from the new More

Easy Process the Whole Way Through It was easy to make the appointment; Tony was friendly and explained everything clearly. My loaner car was comfortable and clean. Couldn't ask any It was easy to make the appointment; Tony was friendly and explained everything clearly. My loaner car was comfortable and clean. Couldn't ask any more of this dealership. Will definitely be back when my car needs service again. More

New vehicle Giancarlo was very knowledgeable and a very patient salesperson and did his best to secure a favorable deal for both parties. would definitely see hi Giancarlo was very knowledgeable and a very patient salesperson and did his best to secure a favorable deal for both parties. would definitely see him again More

Excellent Customer Service From the Management to the Sales Team, this dealership is a well run first class experience! They are extremely professional and care deeply about cus From the Management to the Sales Team, this dealership is a well run first class experience! They are extremely professional and care deeply about customer satisfaction. More

excellent service, great crew, greatest is anthony hopper excellent service, great crew.loaners readily available, vehicle cleaned & detailed very well after service completed. greatest is ANTHONT HOPPER.... excellent service, great crew.loaners readily available, vehicle cleaned & detailed very well after service completed. greatest is ANTHONT HOPPER.........service @ mb of caldwell wouldn't do so well in his absence. thank you anthony. u are the bestest..... More

Excellent experience with the Service Department I found theService Manager, John, to be of exceptional quality and a man of his word. His support staff is likewise exceptional whenever I need servic I found theService Manager, John, to be of exceptional quality and a man of his word. His support staff is likewise exceptional whenever I need service. It is always a pleasure visiting Mercedes-Blenz of Caldwell, as I have been a loyal customer having owned 2 Mercedes yearly since 1979. More

Exceptional My engine light Came on and I was 2.5 hours away a from home...I called MERCEDES of Caldwell and to my surprise They took care of my car problem right My engine light Came on and I was 2.5 hours away a from home...I called MERCEDES of Caldwell and to my surprise They took care of my car problem right away. I couldn’t believe they were able to fit me in the same day.. Gave me a loaner and the car was ready the following day!!! Excellent care all around! I highly recommend this dealership!!! More

Renewal of our lease Everyone at the dealership was great.Victor Almonte,Darren Maynard,and Warren forget his last name he was Darren's boss.and also the Fiance guy.forgot Everyone at the dealership was great.Victor Almonte,Darren Maynard,and Warren forget his last name he was Darren's boss.and also the Fiance guy.forgot his name were all great and I will recommend this dealership to all my friends. More

Great service! Anthony and Warren were very helpful with the whole process of leasing Mercedes GLS450. The experience was so great that I leased my second car, Merce Anthony and Warren were very helpful with the whole process of leasing Mercedes GLS450. The experience was so great that I leased my second car, Mercedes C300, in the same month from Anthony. Jonathan was great explaining all the technical details of the truck. I felt comfortable dealing with the great staff at this Caldwell showroom! More