Mercedes-Benz of Caldwell

Lots of Goodwill Even the Sales Rep, James, has stayed involved post-sale. Service Rep John Desantis took care of everything. Very good team. Noteworthy, while the Ser Even the Sales Rep, James, has stayed involved post-sale. Service Rep John Desantis took care of everything. Very good team. Noteworthy, while the Service Waiting Area is vast, it is cold; maybe some leather chairs in a half circle around the TV...Needs a bit of warmth. More

Exceptional Product and Service! From the moment we walked into the dealership, we were impressed. We have purchased and shopped for many cars in our lives. This experience exceeded o From the moment we walked into the dealership, we were impressed. We have purchased and shopped for many cars in our lives. This experience exceeded our expectations. Every person involved treated us with the utmost respect, knowledge and professionalism. A special thanks to Matthew Talmo for helping us every step of the way. What a great team. Thanks. More

Great experience ! MAINTENANCE APPT WAS PROFESSIONAL & WE WERE PLEASED WITH THE NEW SERVICE LOCATION. WE LIKED THE TEXT UPDATES FROM OUR SERVICE REP ANTHONY HOPPER. THAN MAINTENANCE APPT WAS PROFESSIONAL & WE WERE PLEASED WITH THE NEW SERVICE LOCATION. WE LIKED THE TEXT UPDATES FROM OUR SERVICE REP ANTHONY HOPPER. THANK YOU. More

Flat tire Excellent service. Great communication. Everything was made easy. I like that fact that the car was picked up from my house and I didnt have to inco Excellent service. Great communication. Everything was made easy. I like that fact that the car was picked up from my house and I didnt have to inconvenient myself. I got a call first thing next morning and text message updates. Truly a great experience More

Needed new key for older Mercedes I needed a key for a 1999 Mercedes e320. I did not have a spare key. I met with Steven Eilert at the dealership. He assured me that getting a new key I needed a key for a 1999 Mercedes e320. I did not have a spare key. I met with Steven Eilert at the dealership. He assured me that getting a new key/fob would not be a problem. He also gave me some advice on how I should have the car towed. The car was towed up on Friday night and I was driving it home on Saturday afternoon. Steve called me to let me know the work had been completed. He made my stressful situation easier to deal with. More

Excellent service personnel and facilities As always the service experience is top notch. Now with the new facilities it’s even better :) Personnel makes the whole process very smooth from dro As always the service experience is top notch. Now with the new facilities it’s even better :) Personnel makes the whole process very smooth from drop off to pick up. More

Pre-owned Mercedes When I decided to replace be former car, I spoke with Ben and requested a pre-owned or Lease return to look at. About a month after this conversation, When I decided to replace be former car, I spoke with Ben and requested a pre-owned or Lease return to look at. About a month after this conversation, Ben sent me an email indicating a 2016 S550 had just been turned in. I looked at it the next day, took it for a test drive and purchased the car. So far, so good. Thank you. More

great dealership and great friendly workers. because that was my experience with them,from the time you arrive at the dealership to the time you finish its all friendly and pleasant experience. because that was my experience with them,from the time you arrive at the dealership to the time you finish its all friendly and pleasant experience. More

Outstanding Sales support and service are in top 1% of all dealers with whom we have ever worked. I would highly recommend this dealer to my friends and family. Sales support and service are in top 1% of all dealers with whom we have ever worked. I would highly recommend this dealer to my friends and family. More

Love my car! Attentive and presonalied experience! Our sales representative, Jim, is professional, polite, patient, and extremely attentive. Thought we had an issue with our brand new car and had to r Our sales representative, Jim, is professional, polite, patient, and extremely attentive. Thought we had an issue with our brand new car and had to return within hours, Jim was attentive and handled everything in the best way possible. Everything was taken care of to our satisfaction and that speaks volume. It is the experience when things go wrong that really tests the customer experience and they were aces! Look forward to many great years. More