Mercedes-Benz of Calabasas

We purchased a certified pre-owned vehicle from another Mercedes Benz dealer but all the service work was performed at this dealer. I was told by both the dealer and Mercedes Benz USA customer support to Mercedes Benz dealer but all the service work was performed at this dealer. I was told by both the dealer and Mercedes Benz USA customer support to contact this dealer to get the records. I talked to a service person whom I did not get a name who told me to call back and talk to Marsha. Marsha had Judy call me who told me to send in proof of purchase and the information would be released. After sending proof-of-purchase I received a letter from Ken Deneault, the Service Director, erroneously hiding behind privacy laws indicating they could not release the information. When I call back Mercedes Benz USA customer support they contacted Mercedes-Benz of Calabasas and then came back to me and told me it is up to the individual dealer and MBUSA can not force them to provide the information. The entire experience is bitter as they are unprofessional, evasive and try to hide behind non-existent privacy laws. It seems that Mercedes-Benz of Calabasas has systemic credibility issues and would choose an alternative dealer if I had the option. More

I was kinda concerned about going to this dealer as the reviews were quite horrible. I gotta tell you... this was the best car dealership experience I have ever had, my sales person Jeremy was AWESOME!! Th reviews were quite horrible. I gotta tell you... this was the best car dealership experience I have ever had, my sales person Jeremy was AWESOME!! They were all polite, courteous and very professional. Thank you Mercedes-Benz of Calabasas... thank you for the excellent customer service and making me a great deal on my new Infinity! This dealership rocked! Thanks Guys! More

I’ve been driving Mercedes-Benz cars since 1990s but never seen bizarre, unprofessional, rude behavior of the employees at any Mercedes-Benz dealer like this dealer. The service employees talk to others never seen bizarre, unprofessional, rude behavior of the employees at any Mercedes-Benz dealer like this dealer. The service employees talk to others and decided on my behalf without authorization. When I confronted this, they became irritated, yelled at me and hung up on me over the phone. The service director even protected his subordinate and didn't want me to report to general manager. The service employees here clearly have no class and should not be working at such MB dealer. More

Never buy a car here. They sell damaged vehicle as a CERTIFIED vehicle. They refuse to pay the repair. I purchased a 2006 R350 from this dealer. It is pre-owned CERTIFIED. Later I found the hubs and CERTIFIED vehicle. They refuse to pay the repair. I purchased a 2006 R350 from this dealer. It is pre-owned CERTIFIED. Later I found the hubs and wheels were damaged. Repair costs $1700. They refuse to pay it. As others say, this dealer has serious problems. More

One of the most miserable experiences I've ever had with a car dealer. They overcharge for repairs, recommend repairs that weren't necessary. Tried to deal calmly with the service manager and wound up in a a car dealer. They overcharge for repairs, recommend repairs that weren't necessary. Tried to deal calmly with the service manager and wound up in a shouting match. I am convinced that while the car was there, items were stolen and fuel was siphoned. PLEASE BE EXTREMELY CAUTIOUS! More

I was a little concerned about MDAVIDS listings about the Calabasas Mercedes dealer. I actually met the infamous Billy Wu that he had metioned in a number of his listings. I purchased a E350 from Chad, who w Calabasas Mercedes dealer. I actually met the infamous Billy Wu that he had metioned in a number of his listings. I purchased a E350 from Chad, who was very patient and informative. Billy Wu was the Finance Guy who handled my paperwork. While I was waiting for all the bad things that MDAVIDS had mentioned. Mr. Wu said O.K. we're all done. My purchase from Mercedes-Benz of Calabasas was a pleasant experience. Simple and easy. I guess each person must measure there experience on a individual level. I nearly didn't go to Calabasas because of MDAVIDS. I guess I should have discounted his review based on the fact that it appears all he does is watch this site for any positive feedback. Not much of a life. Give Calabasas a chance. They surprised me! More

Mercedes Benz of Calabasas is the worst dealership in Los Angeles. The sales manager Billy Wu is a SCAM artist. He is known to deceive people and fast talk them into the deal. Avoid Mercedes Benz of Calabasa Angeles. The sales manager Billy Wu is a SCAM artist. He is known to deceive people and fast talk them into the deal. Avoid Mercedes Benz of Calabasas dealership. You can get a much better deal at any other dealership. * Billy Wu lied about the cost of premium package * Billy Wu lied about covering miles on the old return lease Mercedes Benz should fire any employee that ruins its great name. Bill Wu is the sales manager so any other sales person you visit won't make a difference. He will be slamming your deal at the end no matter you start with. Billy Wu ripped us of for in total for $1500. WARNING AVOID MERCEDES BENZ OF CALABASAS. More

After some research & pricing, I bought the ML 320 at Calabasas Mercedes. Everything was fine until 3 weeks after the first oil change done by Calabasas Mercedes service. While driving on the Freeway, Calabasas Mercedes. Everything was fine until 3 weeks after the first oil change done by Calabasas Mercedes service. While driving on the Freeway, I heard a rattling sound and WITHIN MINUTES the engine shut-down/seized. Apparently, the oil pan's lug nut (?) came loose and oil drained-out. Subsequently, Calabasas Mercedes service has refused to honor the Original Warrantee and fix the results of their negligence in not tightening the oil pan lug-nut. Needless to say (if I still have a Mercedes), I will not be using their maintenance services. More

My review is almost one year to the day from the review I read about this dealer. It would have to be said that the quality of sales interface hasn't improved in a years time. I found the same unfriendly s read about this dealer. It would have to be said that the quality of sales interface hasn't improved in a years time. I found the same unfriendly sales approach when I contacted the dealership over the phone. The car in question, a 2005 SL500. I knew the color I wanted, along with two options. I was also upfront about the price quote I received from another dealership. The person I spoke with basically told me he couldn't help me. The purchase of the car was done entirely over the phone with Auto Stiegler in Encino. Their professionalism exceeds anything I have experienced before. Absolutley no pressure and excellent communication from beginning to end, with delivery of the car, which now stands in my driveway. A note on Calabasas' service, which I have used for the past four years on two other Mercedes. Poor communication skills from the service writers and recently three trips there on some major work which had to be done. It took three times to get it right, so I won't be returning for any more service work. More

This dealer was one of four that I had contacted when inquiring about a possibly purchase, and the only one from which I did not get a single response. The others gave me quotes, e-mail and phone respons inquiring about a possibly purchase, and the only one from which I did not get a single response. The others gave me quotes, e-mail and phone response as well as advice , some better, some worse. However, nothing from Calabasas, Zip. After talking with a sales representative on the phone explaining my situation, i never heard from him again. A few months later, I scheduled a test drive because they were the only dealer in my area that had the model I was intertested in for this purpose. I arrived only to meet another pushy, disinterested sales person that expected me to buy the car after test driving it for 5 minutes with him along (no more time allowed) without being exceptionally friendly or informative and ignoring my repeated statements that I did not like the color and that it was missing desired equipment. I can't speak for the service since I have not bought a car there and don't plan on doing so or taking my current car there for servicing. More