Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Calabasas
Calabasas, CA
427 Reviews
Mercedes-Benz of Calabasas invites you to experience a new way to buy and service your vehicle. As a Sonic Automotive Premier Dealership, our entire inventory comes with our Sonic Price. By regularly comparing our prices with the local market, Sonic Price eliminates the time-consuming negotiation process and delivers you an exceptional deal.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 427 reviews
May 26, 2017
Amazing Service My name is Fernando Navarrete, I would like to give thanks to Jeremy Israel-Tombs for his professionalism and for making my day and my wife's day. My name is Fernando Navarrete, I would like to give thanks to Jeremy Israel-Tombs for his professionalism and for making my day and my wife's day. I couldn't be any happier with how we were treated. Thank You. More
by Fernando,Michelle
Employees Worked With
David Amby, Jeremy Israel-Tombs, David Amby
May 24, 2017
Efficient and Excellent Customer Service The team at Mercedes Benz of Calabasas is upfront and proactive about repairs, respective of my time, efficient, thorough, and always helpful with a c The team at Mercedes Benz of Calabasas is upfront and proactive about repairs, respective of my time, efficient, thorough, and always helpful with a courtesy shuttle - making my service experience seamless. More
by ahm
Employees Worked With
Kyle Wiens
May 24, 2017
Horrible experience all around Had a great experience 7 years ago but this time it was terrible. Manager lied to me about my trade in value, preowned vehicle I bought missing featur Had a great experience 7 years ago but this time it was terrible. Manager lied to me about my trade in value, preowned vehicle I bought missing features, waited 5 hours and general manager still will not return my call a week later. Do not buy from this dealership! More
by Banyan1
Employees Worked With
John Nazarian
May 22, 2017
Great overall experience Ryan was careing, helpful courteous. He communicated the issues. Provided a loaner. They were quick fixing my car and up front with what to expect, e Ryan was careing, helpful courteous. He communicated the issues. Provided a loaner. They were quick fixing my car and up front with what to expect, every step of the way. Thank you, Ryan. F More
by F
Employees Worked With
Ryan Collins
May 16, 2017
A good experiance I saw a 2008 CLK cab posted online from Mercedes Benz of Calabasas. The posting was so new there wasn't even a picture (it turns out the car was in de I saw a 2008 CLK cab posted online from Mercedes Benz of Calabasas. The posting was so new there wasn't even a picture (it turns out the car was in detailing being made into almost new condition). The same cars with twice the milage were being sold by others at the same price. This car was a one owner, with all servicing up to date. I was there in a few hours (luckily because I wasn't the only one interested) and worked with Alfredo De Leon. It was a cash deal and I didn't get any upsell which was appreciated. I met with Jason McCann, the service manager who is the nicest guy and even though he knew I didn't live near Calabasas and so wouldn't be servicing the car there, explained so much about the car that he really gave me confidence in my purchase. I would definitely trust him with any service on the car if I lived anywhere near this dealership. Something special that happened was that the detailing was going to take 2 days and my wife and I would pick up the car on Saturday, but a problem with a seam in the cab convertible top delayed pick up until Monday. My wife would be at work on Monday and I didn't want to spring for Uber/Lyft and complained to Alfredo who volunteered to pick me up and drove the 45 minutes each way. That's service, especially on a used car deal! My wife and I are so happy with the car. Thanks Mercedes Benz of Calabasas. More
by Cam Grossman
Employees Worked With
Jason McCann, Zavier Hill, Alfredo De Leon
May 08, 2017
Service Very pleasant experience. Great customer service. I was in and out quickly. They have after hours drop off which is amazing . My advisor was very help Very pleasant experience. Great customer service. I was in and out quickly. They have after hours drop off which is amazing . My advisor was very helpful. More
by Lenas
Employees Worked With
Kyle Wiens
May 06, 2017
Excellent My service adviser Steve was very helpful & honest. All my questions & concerns were addressed without the pressure of up selling more than what the a My service adviser Steve was very helpful & honest. All my questions & concerns were addressed without the pressure of up selling more than what the actual car service needed. Thank you Steve!!! More
by mina,joseph
Employees Worked With
Steven Schwartz
May 01, 2017
Overall great experience Jeremy was very informative and understanding of my budget. He worked with me through all of the details and got me exactly what I wanted! Jeremy was very informative and understanding of my budget. He worked with me through all of the details and got me exactly what I wanted! More
by Alexandra A Iovtchev
Employees Worked With
Jeremy Israel-Tombs
April 11, 2017
Great Accommodations We are on our 3rd lease with Calabasas MBZ. Every transaction is smooth and seamless. Jeremy in the Lease dept always keeps in touch with over the yea We are on our 3rd lease with Calabasas MBZ. Every transaction is smooth and seamless. Jeremy in the Lease dept always keeps in touch with over the years and remembers everything from day one. We just exchange a couple emails on what we want. Jeremy will find it and let us know when to come pick up the car. The facility is great and location is easy to get in and out of. The Purchase at MBZ of Calabasas really gives a feeling like you a have private MBZ concierge. More
by bikrider
Employees Worked With
Jeremy Israel-Tombs
April 09, 2017
Average Military guy w FOUR MBZ over 5 years. Another MBZ to my name (C300 2dr coupe) Beautiful car in Silver and tinted. I met Jeremy I. Thombs about 5 years ago and had a budget for a Honda and Another MBZ to my name (C300 2dr coupe) Beautiful car in Silver and tinted. I met Jeremy I. Thombs about 5 years ago and had a budget for a Honda and he set me up big time in C230, Then a C250, and another CLA250 and a few weeks ago he again pushed the #s for me and took back my C250 LEASE and set me up big in a new C300. Not once have i ever felt like MBZ was out to make me a # and a plus one for a sales persons monthly commission numbers. I stated my $ budget and MBZ / JT made it happen. I will always buy my cars from MBZ Calabasas, or wherever J Thombs finds himself behind a desk. I am an Army Reservist (37F Airborne) and a Water Treatment Operator for the CIty and noone can figure out why i have always had such nice cars. I tell them " Talk to JT and just ask politely and he will get you rolling!" I must also say that J Thombs is an all around genuine good guy as well who is anything but a typical salesman looking to sell a car!" I can say this because i once sold cars and i was a snake. Other local dealers were not even close to the #s JT assisted me with. More
by Sully555
Employees Worked With
Jeremy Israel-Tombs
