Mercedes-Benz of Calabasas

Emergency service request Took us in on a moment’s notice Evacuated SB fire and developed brake problem en route to Palm Desert We own two MBZ and you are our new dealership Took us in on a moment’s notice Evacuated SB fire and developed brake problem en route to Palm Desert We own two MBZ and you are our new dealership even if we have to drive down for the day! More

Best service ever. Really perfect communication and helpful gays like Steve and Jason professional service and never you didn’t hear no answer about any problems. Really perfect communication and helpful gays like Steve and Jason professional service and never you didn’t hear no answer about any problems. So I recommend this service for every body and my friends as well. More

Dealership with exceptional customer service This dealership exemplifies great customer service that makes a customer feel at home. I feel every person there cares about their customers and list This dealership exemplifies great customer service that makes a customer feel at home. I feel every person there cares about their customers and listens. The service department are always courteous and accommodating. Definitely quality service as you would expect from a Mercedes dealership. More

Service department is great! Kyle is always able to diagnose and fix problems quickly! He communicates well- never any surprises, and always goes the extra mile. He should defin Kyle is always able to diagnose and fix problems quickly! He communicates well- never any surprises, and always goes the extra mile. He should definitely be on the management fast track. More

Bad experience with Sales person Sale person left us hanging in d middle of transaction and someone else rapped up d sale. We left a message for ales manager and he never returned our Sale person left us hanging in d middle of transaction and someone else rapped up d sale. We left a message for ales manager and he never returned our call. More

The car was fixed fast and quick Ryan did a very nice job with the service. I only had one hour to get the service done and Ryan made sure I had my car back within an hour. Ryan did a very nice job with the service. I only had one hour to get the service done and Ryan made sure I had my car back within an hour. More

Awesome Danielle Danielle has a soothing personality which reflects in a very calm personality. Danielle goes beyond and above. She is an active listener, very efficie Danielle has a soothing personality which reflects in a very calm personality. Danielle goes beyond and above. She is an active listener, very efficient, and demonstrates professionalism. More

Great One because great sales man Antonio helped whit my c 300 great buying experience great personality and answered all my questions and make the deal I n One because great sales man Antonio helped whit my c 300 great buying experience great personality and answered all my questions and make the deal I need thanks you again ciao More

Excellent Customer Service I purchased my 2009 SL550 from this dealership, and was initially displeased with their service. I took my business to another dealership half the di I purchased my 2009 SL550 from this dealership, and was initially displeased with their service. I took my business to another dealership half the distance from my home, as a result. With similar frustrations from that dealership over time, I found myself bouncing back and forth. However, over the last few years, I have watched the quality of staff and customer service of this team improve dramatically. I don't think twice about driving twice the distance to bring my business to MBZ of Calabasas now. I don't expect things to always go perfectly, but I know I am in good hands, and that this team of professionals will do whatever it takes to secure my satisfaction. More

Overall very unpleasant experience We took our 2013 Mercedes Benz G63 to Mercedes-Benz of Calabasas to have a few problems fixed and I have to say my experience was not a pleasant one We took our 2013 Mercedes Benz G63 to Mercedes-Benz of Calabasas to have a few problems fixed and I have to say my experience was not a pleasant one . The first individual at Mercedes-Benz of Calabasas I dealt with was my service representative , Eddie Aquino. I told Eddie about the problems associated with my vehicle and he assured me they would look at them and try to replicate them(They can be seen below). - Right light that shakes violently once you reach 60 miles per hour. - Loud clicking sound from the right rear wheel barring when you accelerate from stand still. - Violent wheel shaking on the highway when you change lanes The next day Eddie called me and told me my car was ready... I went back and they hadn't done anything... Since they couldn't replicate the problems and didn't bother driving the car at night to check the headlight. I had my father( has ran his own mechanic shop for 30 years) head down to the dealership to help replicate the problems in a drive a long with the technician. The technician saw the problems and noted them. They asked for authorization to drive the vehicle at night to see if the headlight really did shake. We gave them permission to do so and left. At this time our warranty was on the verge of expiring and they ended up keeping the car about 8-9 days and at that point the warranty expired. When we went to pick it up they fixed all the problems ,but DIDN'T BOTHER TO DRIVE THE CAR AT NIGHT TO SEE JUST HOW BAD THE HEADLIGHT SHAKES. The service lane manager Jason McCann was extremely rude and admitted they never drove the car at night even thought they asked and received permission to do so. They did put on the 50 miles in driving , but they didn't bother checking the headlight shaking at night. We ended up speaking with the service director Roger Ullen. At first he seem to be more understanding about the whole situation. He told us we could schedule a time to do a night time drive along and if it did shake he would have it fixed. We expressed concern that if the moment we drove off the premise there was no guarantee Mercedes-Benz of Calabasas would honor it's word so we asked to get it in writing. Roger told us he couldn't give us anything in writing as it would be considered an extension of our warranty which he could not legally do... He told us Mercedes-Benz of Calabasas had to fix the problem because we brought it in before the warranty expired so we shouldn't worry. We decided to take his word and a few days later we scheduled a time for Mercedes-Benz of Calabasas to send roadside assistance at night to visually see the problem. Sure enough the technician saw the headlight shaking. He gave us his report noting the shaking in the headlight and even noted that some of the original problems STILL EXISTED EVEN THOUGH THEY REPAIRED THEM.... We called Roger the next day to have our headlight changed. Roger told us Mercedes-Benz of Calabasas wouldn't change the headlight despite everything he told us.. Overall my experience with Mercedes-Benz of Calabasas was a terrible one. If you do decide to deal with them I HIGHLY RECOMMEND YOU GET EVERYTHING IN WRITING AS I WAS DECEIVED!!!!! More