Mercedes-Benz of Calabasas

Unscheduled service I had the problem of my automatic folding mirrors, when locking the car, suddenly not working. This happened on a Saturday evening. I also had a reca I had the problem of my automatic folding mirrors, when locking the car, suddenly not working. This happened on a Saturday evening. I also had a recall for an update, that I needed to address. I went to MB of Calabasas at 7:15 A M on Monday, to see if I could get help. There happened to be a service writer there, who saw me in the service area, which was not really open. I explained my problem of the mirrors. He immediately went into the menu system and corrected that problem. He then told me he was expecting a mechanic in early, who would take care of the recall. I was out of the dealership by a little past 8:15 with an offer of washing the car. I declined, as it was raining, Once again, I am so happy with the service I receive at M B of Calabasas. More

Amateur hour This dealership is unprofessional in every way possible. Sold me a used luxury SUB with an obvious (to an inspecting mechanic) defect. Known defects t This dealership is unprofessional in every way possible. Sold me a used luxury SUB with an obvious (to an inspecting mechanic) defect. Known defects took over 30 days to coordinate repair, only to have repair be unsuccessful. They couldn’t even install a front license plate bracket on the car while the had it for a week. Eventually I confronted them on the quality of the vehicle and their failure to fulfill repairs. They offered to exchange it for another used vehicle. Despite having coordinated the vehicle and all needed information over a week before exchange, not a single piece of paperwork for the deal was prepared when I arrived. Neither was the vehicle detailed or preped in any way. The used car sales manager didn’t come out of his office once in 2 1/2 hours to express any empathy for the way his dealership had failed. The salesman himself was also indifferent about the whole thing. When we finally went to leave, my wife almost sat on a razor blade left on the seat when their detailers had removed stickers from the windshield?! When the dealership had to mail us something they couldn’t even coordinate to get our address off of the myriad of paperwork they had, and didn’t have our right phone numbers? Lastly, three weeks after turning in the other vehicle I get a late notice from the bank. I called the dealership and they claimed they didn’t have the payoff info. Needless to say, I had given it to them a week before the vehicle was turned on. And, they had 2 1/2 hours while they wasted my time to ask for the information again. Moreover, they just sat on the vehicle with no title and no way to pay it off for three weeks until I called them??? Amateurs, incompetent, and unprofessional in ways I couldn’t image the closed down gas station used car dealership ever being. Mercedes Benz? Sonic? Brand means nothing at this place. I could have told this to General Manager Mike Franz. I tried to get a hold of him to tell him how badly they handled the second deal as well. But he never called me back again after I agree to buy the replacement vehicle there. More

Graet service surprised on the good side Bought a car and after a week the tire went flat because of a nail , without it being on my warranty they replaced the tire for free and gave me a gif Bought a car and after a week the tire went flat because of a nail , without it being on my warranty they replaced the tire for free and gave me a gift! I would definitely recommend this place because I appreciate that extra mile! More

All around a great experience! Alfredo, the salesperson, was very helpful! He made the process of purchasing a new car a great experience. Alfredo was very knowledgeable and honest Alfredo, the salesperson, was very helpful! He made the process of purchasing a new car a great experience. Alfredo was very knowledgeable and honest throughout the process. Mischa from finance was awesome! Mischa was also knowledgeable, helpful, and straightforward, which I greatly appreciate. He also added much needed good humor into the finance process. More

Honesty and good attitude I purchased my 1st. MBZ at another dealership, it had an electric problem that they could not fix in 2 years, spent plenty of money after the warranty I purchased my 1st. MBZ at another dealership, it had an electric problem that they could not fix in 2 years, spent plenty of money after the warranty expired, I took it to Calabasas and they took care of it on the first visit. Now I take my new one to them, the service is excellent, they keep you informed of the status, great attitude and promptness, and all of this with a smile. I highly recommend it. More

Best service We recently leased two cars from Mercedes Benz of Calabasas their service was great. Fred which was our sales consultant did amazing job. Very knowled We recently leased two cars from Mercedes Benz of Calabasas their service was great. Fred which was our sales consultant did amazing job. Very knowledgable and helpful. Transaction was quick with no problem at all. We highly recommend them to everyone. More

Amazing sales experience I recently purchased a GLA250 from Mercedes of Calabasas and I was pleasantly surprised how genuine, patient and interested my salesperson Anna was in I recently purchased a GLA250 from Mercedes of Calabasas and I was pleasantly surprised how genuine, patient and interested my salesperson Anna was in making sure I was happy with buying a new car. She was knowledgeable and respected my budget while maintaining a fiscal position that made sense for Mercedes. Anna also took care of finding the right match for me as the exact car was not at this dealership. Within one day she had the car. My wife loves the car and thanks to Mercedes of Calabasas I was able to surprise her for her birthday on time! More

Fantastic customer service! All staff was great and extremely helpful and friendly. I felt like I am making a deal with the family members. Thank you for your business. Dr. Mari All staff was great and extremely helpful and friendly. I felt like I am making a deal with the family members. Thank you for your business. Dr. Marina DC More

Phillip was amazing. I was beyond satisfied with the customer service that I received from Phillip and supporting staff. I felt zero pressure during my test driving experi I was beyond satisfied with the customer service that I received from Phillip and supporting staff. I felt zero pressure during my test driving experience. They took a stressful situation and made it a breeze. More

excellent service We take our vehicles here for service and ALWAYS, always, always receive the best service. Our favorite person to deal with is Scott, in service. Ever We take our vehicles here for service and ALWAYS, always, always receive the best service. Our favorite person to deal with is Scott, in service. Everyone on the premises seems to be friendly, professional and service-based. More