Mercedes-Benz of Brooklyn

every time I go there setvice is superb and no waiting time at all. They all very friendly and helpfull. The dealer I worked with is Steven Shlayan-he is super professional and really knows the product-Me time at all. They all very friendly and helpfull. The dealer I worked with is Steven Shlayan-he is super professional and really knows the product-Mercedes cars! Thank you Steven for your great work! Andrew More

To date this is my 4th Mercedes Benz from Sovereign Motor Carsin about 8 years and from the beginning to the end my experience with Sovereign has been aces. My salesman is Mario Castelli who is the utm Motor Carsin about 8 years and from the beginning to the end my experience with Sovereign has been aces. My salesman is Mario Castelli who is the utmost professional and knowledge. The reason why I first tried Sovereign was because of the unprofessionalism at Ray Catena and once I met Mario I knew that Sovereign would be my only car dealership. I absolutely love the platinum service. It is great to be able to make a phone call and have your car picked up and a loaner car delivered to your door without any inconvenience. Plus the gentlemen that jockey my car from Staten Island to Brooklyn take the utmost care of my wonderful 2012 E 350 and return the car clean. More

I worked with Peter Quinones in finding a Mercedes-Benz that was right for me and my family. He took the time and had a lot of patience with me while I made my decision on the GL. I previously had a BMW that was right for me and my family. He took the time and had a lot of patience with me while I made my decision on the GL. I previously had a BMW and I am amazed at the service and friendliness of the staff and the entire dealership. I have not had a service appointment yet since my auto is very new - but I am looking forward to another warm and quality visit to the Sovereign. Thank you again - Peter and the staff at Sovereign - I will refer you to all of my family and friends ! More

Worked with Peter to get a hard to find 2011 GL since the 2012 models are out. Negotiations were quick and simple and they went out of their way to find a car. 2012 models are out. Negotiations were quick and simple and they went out of their way to find a car. More

Have dealt with other Mercedes dealers and none compare in excellence with Sovereign. The consultant, Daniel Lehrer, was friendly, knowledgeable, helpful and courteous. The showroom was clean and inviting in excellence with Sovereign. The consultant, Daniel Lehrer, was friendly, knowledgeable, helpful and courteous. The showroom was clean and inviting with a large selection to choose from. More

Being a first time buyer of a Mercedes, I felt comfortable to express what I was looking for from a Toyota fan. Peter Quinones listened and tried to help without being too pushy. There were a fe comfortable to express what I was looking for from a Toyota fan. Peter Quinones listened and tried to help without being too pushy. There were a few minor issues to the CPO car purchased, and they were willing to take it in and have it all fixed. I have some really odd request after the sales transaction and they still try to help me out. Haven't seen such a great customer service for a while. I normally don't like sales person but I am satisfied with Peter and am happy to do referral. More

From beginning to end, Jorge & Christian were a pleasure to work with. The were easy to reach and honest with me from the beginning. They were patient with me when I was unsure of what I was looki pleasure to work with. The were easy to reach and honest with me from the beginning. They were patient with me when I was unsure of what I was looking for. If they were unable to reach me by phone, they always left me a voice mail and followed it up with an e-mail. Although I never met Frank, I did speak with him a few times to discuss the delivery of my car as well as maintenance options. I also found him to be honest and upfront about what was in my best interest. Overall, it was a great experience and I would recommend others to use this dealership. I will definitely work with them in the future. Thanks for all your help! Sincerely, Maryann A. More

Horrible service consultants! They lie about everything! took my car for service they said i have 3 pens under my seat which caused the seat to jam and not move. took my car to a different dealer he put the took my car for service they said i have 3 pens under my seat which caused the seat to jam and not move. took my car to a different dealer he put the seat apart and we didn't see any pens. Sovereign wanted to charge me $1800 to fix that problem because it was COVERED by warranty! at Intercar Mercedes they fixed it for me without a problem and I didn't have to pay anything! INTERCAR MERCEDES is the best dealership! More

I was leasing "Infinity" car for few terms. I was leasing "Infinity" car for few terms. This year i decided to switch to "Mercedes". In middle of June 2011 I came in to dealer office and Peter I was leasing "Infinity" car for few terms. This year i decided to switch to "Mercedes". In middle of June 2011 I came in to dealer office and Peter Guinones was my guide. He is very nice, patient and knowledgeable. I took a drive test and was very happy to drive this great car.Mr.Charvet advice me to coming in July,when my previous lease will be paid off. Than he explain me with greatest respect what else will lower my monthly payments and calculated a reasonable price. This made me fell very special and valued customer. I enjoyed dealing with this team. Thank you and your staff for outstanding service efforts. More

Moe was the reason I purchased here. He handed me professionally, was knowledgable, friendly and was right on time with the paperwork and always returned my calls promptly. This was a great experienc professionally, was knowledgable, friendly and was right on time with the paperwork and always returned my calls promptly. This was a great experience. More