Mercedes-Benz of Brooklyn

I had a wonderful experience. You are all so helpful and I appreciate your honesty. Jason was a doll and I appreciate his recommendations. Thanks! I appreciate your honesty. Jason was a doll and I appreciate his recommendations. Thanks! More

As always superb service as I've come to expect. There is never a question -Jason Belsky treats the customers with respect and is able to handle any situation that arises in a professional and courteous mann never a question -Jason Belsky treats the customers with respect and is able to handle any situation that arises in a professional and courteous manner. This is what Auto dealer service is about - others should aspire to the level achieved by Jason. Every aspect of the experience I had with Sovereign Mercedes-Benz exceeded my high and uniformly difficult to meet expectations. I was treated exceptionally well. I will return for service and start there when it eventually becomes time to think about a new vehicle -- More

On Tuesday, January 24, 2012, I had an appointment for 7:30 A. M. for a welcome visit. Ms. Morin within 5 minutes came out to take care of me. She was pleasant, cordial and very professional. I enjoyed 7:30 A. M. for a welcome visit. Ms. Morin within 5 minutes came out to take care of me. She was pleasant, cordial and very professional. I enjoyed my visit with Carol. Thank you. Marie Dufresne More

My Experience with the Service Department lead by my Service Consultant Carol Morin has always been flawless. Carol is always extremely professional. She very courteous, and well attentive to my vehicle Service Consultant Carol Morin has always been flawless. Carol is always extremely professional. She very courteous, and well attentive to my vehicle's service needs. She informs me each step of the way in what she's doing; and, explains why or why not. More

Sovereign MB is a class Dealership. This is my third MB purchase. My first with Sovereign MB. My purchase experience could not have been better. My Salesperson Carla created a relaxing and stress-free en purchase. My first with Sovereign MB. My purchase experience could not have been better. My Salesperson Carla created a relaxing and stress-free environment. My Experience with the Service Department lead by my Service Coordinator Carol has always been flawless. Carol is always very courteous as well as attentive to my vehicles service needs. Of all the car purchases and service appointments I have experienced Sovereign MB is the best. More

I have been w/ Sovereign for over 10 years & purchased 4 cars already. Carol has been my service advisor for the entire time. She has serviced all 4 of my vehicles, everything from body work purchased 4 cars already. Carol has been my service advisor for the entire time. She has serviced all 4 of my vehicles, everything from body work to routine maintenance. She is by far an outstanding service advisor! Always professional, courteous & attentitive to my needs. Also she is always reliable, understanding & guides me every step of the way w/ my automotive issues. I also forgot to mention that I recently moved to West Islip, which is very far from Brooklyn, however my relationship w/ Carol, my sales rep Mario Castelli & Sovereign motor cars will always bring me back to this dealership : ) More

I remember the first time I went to Sovereign for service and being introduced to Carol. She didn't even know me, and yet she treated me like a special guest. Wow! That never happened at any service departme and being introduced to Carol. She didn't even know me, and yet she treated me like a special guest. Wow! That never happened at any service department of the other types of cars I owned in the past. I don't mind going there, because I know whatever the problem is, it will be taken care of fast and efficiently. Carol is the reason why my husband and I lease our two cars from Sovereign Motor Cars. More

Love this dealership. My family and I have been dealing with Carol since our first Mercedes-Benz. We now have 4! She's the best. We are treated like family by her. Shes very friendly and always has a smile with Carol since our first Mercedes-Benz. We now have 4! She's the best. We are treated like family by her. Shes very friendly and always has a smile on her face. She's always on time when it comes to appointments. She let's me know right away when my car will be ready. She even goes out of her own way for other mercedes benz related reasons for me. I never have to wait extra and useless time. My family and I get taken care of by Carol extremely well. I'd recomend her to everyone who needs service. More

Sovereign is wonderful and Carol is absolutely fantastic. I have never experienced such dedicated personal and caring service from any other dealership and certainly from a service representative. It is b I have never experienced such dedicated personal and caring service from any other dealership and certainly from a service representative. It is because of Carol and the Sovereign team that I keep coming back for not only my cars, but my service. In today's day and age of outsourcing and impersonal service, it is so refreshing to be able to have the warm and special relationship that Carol and Sovereign provide. Thank you Sovereign, thank you Carol. More

I am retired and buying a new car is a major project for me. I was thinking about buying a new car for about 2 years now. I have done extensive research prior to making my decision via the internet and vi me. I was thinking about buying a new car for about 2 years now. I have done extensive research prior to making my decision via the internet and visits to dealerships. I decided that the Mercedes-Benz Glk 350 was the best value for my money given my criteria and price range. I have never owned a Mercedes so my expectation of the car, the dealership, and the sales person was extremely high. I was/am extremely surprised that not only did they meet my expectations but also exceeded it. First I had already decided on the model, options, and price range. I was completely open with the salesperson and presented my information. The salesperson reviewed my information with her manager and within a short time we had an agreement on price and the paperwork was processed. There was no hassle, long debates, or need for multiple visits; it was a wonderful experience. Secondly since the car was not available at this dealership, an inventory search was conducted. This person kept me informed of the inventory search and there was never a need for me to make a follow-up call to her. In the follow-up with their finance manager, no pressure was used to select additional coverage. The sales person and finance manager merely recommended curtain packages based on their experience. What a nice feeling knowing that their concern is first their customer. Thirdly the day that I picked up the car was smooth and professional. Everything was prepared ahead of time. The salesperson took her time to explain everything and answer all my questions. The salesperson treated me with the same courtesy and professionism as if I had just walked into the dealership. Finally, I have purchased many new cars over the years, but this experience of buying a Mercedes-Benz from Sovereign Motors was the best. From first walking into the dealership to driving away with my new car was a positive experience. I have no doubt that the service and support will continue. Let me add one final comment, the sales person took the time to introduce me to her managers, and other sales personnel offered their congratulations to me. They really make you feel important and like family. More